{"id":100957,"date":"2021-05-25T20:02:11","date_gmt":"2021-05-25T20:02:11","guid":{"rendered":"https:\/\/onedesk.com\/videos\/capture-tickets-per-e-mail\/"},"modified":"2021-05-25T20:02:11","modified_gmt":"2021-05-25T20:02:11","slug":"capture-tickets-per-e-mail","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/capture-tickets-per-e-mail\/","title":{"rendered":"Leg tickets vast per e-mail"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p>Een van de eerste dingen die u wilt doen bij het instellen van uw OneDesk-account, is beginnen met het vastleggen van tickets via e-mail. Ga hiervoor naar uw administratie, tickets en noteer het e-mailadres voor het vastleggen van uw ticket. In mijn organisatie is dat tickets@acme05.onedesk.com. Die van jou zullen vergelijkbaar zijn, maar met een ander deel in het midden hier. Merk op dat u verschillende e-mailadressen heeft voor elk type dat u inschakelt, en u kunt maximaal 10 typen inschakelen. Als u nu dit e-mailadres heeft, wilt u een automatische doorsturing instellen van uw normale e-mailadres voor ondersteuning naar dit e-mailadres. Dit betekent dat wanneer een e-mail wordt ontvangen van uw ondersteunings-e-mailadres, deze hier automatisch naartoe wordt doorgestuurd. En OneDesk zal het vastleggen en er een ticket van maken.<\/p>\n<p>Laten we nu naar de kaartjes gaan, kijken hoe dat eruit ziet. Ik heb deze onlangs opgestuurd. Ik dubbelklik hier op de ID en open het gedetailleerde paneel. Dit, het onderwerp van het ticket, werd uit de onderwerpregel van de e-mail gehaald. Deze beschrijving is gehaald uit de hoofdtekst van de e-mail. En natuurlijk hebben we de bijlagen vastgelegd die op e-mail stonden. We hebben ook de persoon gevangen genomen die erom had gevraagd. Het is belangrijk dat u bij het doorsturen ervoor zorgt dat het automatisch doorschakelt en niet handmatig. Op deze manier gaat het door de oorspronkelijke afzender en kunnen we de klant die erom heeft gevraagd vastleggen. Verderop zie je dat we een automatisch antwoord hebben ingeschakeld, het automatisch beantwoorden zal posten op het antwoord, en dit wordt naar de klant gestuurd. U kunt dit configureren in uw administratie. Er zijn veel e-mailopties om in OneDesk te configureren. Je kunt ze vinden onder administratie, e-mailinstellingen, en hier zijn er meerdere verschillende tabbladen met dingen die je kunt beheren, inclusief geautomatiseerde berichten en e-mails, de uitgaande e-mails, de inkomende e-mails en het uiterlijk van je e-mails. We hebben andere video&#8217;s die deze onderwerpen behandelen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: Een van de eerste dingen die u wilt doen bij het instellen van uw OneDesk-account, is beginnen met het vastleggen van tickets via e-mail. Ga hiervoor naar uw administratie, tickets en noteer het e-mailadres voor het vastleggen van uw ticket. In mijn organisatie is dat tickets@acme05.onedesk.com. Die van jou zullen vergelijkbaar zijn, maar met [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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