{"id":101152,"date":"2021-05-27T12:41:08","date_gmt":"2021-05-27T12:41:08","guid":{"rendered":"https:\/\/onedesk.com\/videos\/samenvoegen-tickets\/"},"modified":"2021-05-27T12:41:08","modified_gmt":"2021-05-27T12:41:08","slug":"samenvoegen-tickets","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/samenvoegen-tickets\/","title":{"rendered":"Tickets samenvoegen"},"content":{"rendered":"<h2><strong>Vertaling:<\/strong><\/h2>\n<p>Het kan voorkomen dat u duplicaten van hetzelfde ticket in uw account krijgt. Dit kan zijn omdat meer dan \u00e9\u00e9n klant hetzelfde probleem heeft ingediend of dezelfde functie heeft aangevraagd. In deze omstandigheden wilt u misschien die tickets samenvoegen. Hier is hoe je het doet.<\/p>\n<p>Selecteer eerst de tickets die u wilt samenvoegen en selecteer onder het actiemenu &#8216;meer opties&#8217; en &#8216;items samenvoegen&#8217;.<\/p>\n<p>Nu moet u beslissen welke wijzigingen u wilt aanbrengen in de items die u wilt samenvoegen. U kunt bijvoorbeeld de &#8216;voltooiingsstatus levenscyclusstatus&#8217; wijzigen. Als u deze wijzigingen niet wilt aanbrengen, kunt u ze terugzetten naar ongewijzigd. U kunt ook een gesprek beginnen over de items die u wilt samenvoegen. Standaard plaatsen we een bericht dat de klant laat weten dat het item is samengevoegd, maar hij blijft meldingen ontvangen. U kunt ook de items die moeten worden samengevoegd, koppelen aan het item waarin wordt samengevoegd.<\/p>\n<p>Selecteer vervolgens in welk item je wilt samenvoegen. Ik ga er bijvoorbeeld voor kiezen om hier in deze samen te voegen. Nu kunt u ervoor kiezen om bijlagen te kopi\u00ebren of niet, beschrijvingen te kopi\u00ebren, de conversaties te verplaatsen of een nieuwe conversatie te starten. In dit geval gaan we een intern bericht plaatsen dat alle gebruikers die ernaar kijken, laat weten dat dit item is samengevoegd met een ander item.<\/p>\n<p>Een belangrijk ding om op te merken is dat uw workflowautomatisering tijdens deze samenvoeging wordt uitgeschakeld. Dit betekent dat statuswijzigingen hier geen extra meldingen zullen verzenden. Klik vervolgens op samenvoegen, bevestig en uw samenvoeging heeft plaatsgevonden.<\/p>\n<p>De door u geselecteerde items die u wilt samenvoegen, zijn gesloten, ingesteld op 100% en hun eigenschappen zijn gekopieerd zoals u hebt beschreven in het item waarin wordt samengevoegd. Dat omvat bijlagen, inclusief alle gesprekken die u wilt verplaatsen, en natuurlijk hebben we een nieuw gesprek gepost met de mededeling dat items 1 en 10 zijn gesloten en samengevoegd met dit ticket. Zo voeg je tickets samen in OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: Het kan voorkomen dat u duplicaten van hetzelfde ticket in uw account krijgt. Dit kan zijn omdat meer dan \u00e9\u00e9n klant hetzelfde probleem heeft ingediend of dezelfde functie heeft aangevraagd. In deze omstandigheden wilt u misschien die tickets samenvoegen. Hier is hoe je het doet. Selecteer eerst de tickets die u wilt samenvoegen en [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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