{"id":101211,"date":"2021-05-27T13:22:46","date_gmt":"2021-05-27T13:22:46","guid":{"rendered":"https:\/\/onedesk.com\/videos\/direct-messaging-tussen-gebruikers\/"},"modified":"2021-05-27T13:22:46","modified_gmt":"2021-05-27T13:22:46","slug":"direct-messaging-tussen-gebruikers","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/direct-messaging-tussen-gebruikers\/","title":{"rendered":"Directe berichten tussen gebruikers"},"content":{"rendered":"<p><strong>Vertaling:<\/strong><\/p>\n<p>In OneDesk kun je gesprekken voeren door berichten toe te voegen aan tickets en taken, maar je kunt ook gesprekken voeren met mensen door directe berichten te hebben.<\/p>\n<p>Om dat te doen, klikt u op &#8216;gesprek toevoegen&#8217; of selecteert u &#8216;gesprek met gebruiker&#8217; of &#8216;gesprek met klant&#8217;. Als ik &#8216;gesprek met gebruiker&#8217; selecteer, navigeert het me naar mijn messenger-applicatie, plaatst het me in mijn interne verzonden box en kun je zien dat ik een nieuw gesprek heb gemaakt. Dit gesprek bestaat nog niet, dus als ik van gedachten verander, kan ik altijd op X klikken om het te verwijderen. Nu moet ik kiezen met wie ik dit gesprek ga voeren. Ik kan gewoon het @ -symbool gebruiken om mensen toe te voegen of ik kan ze toevoegen door hier op toevoegen te klikken. Ik kan een gesprek voeren met een of meer gebruikers, dus in dit geval zullen de Susan-gebruiker en John-gebruiker dit bericht ontvangen.<\/p>\n<p>Wanneer ze klikken op een nieuw gesprek maken, gaat dit uit. Er is een gesprek ontstaan. Zoals je kunt zien, verschijnt het gesprek hier. Als ik het selecteer, kun je dit gesprek hier zien. Voor John-gebruiker en Susan-gebruiker. Ze zien het nieuwe bericht in hun interne inbox en afhankelijk van hun meldingsinstellingen zouden ze hier een nieuw pictogram moeten zien verschijnen. Deze berichten tussen gebruikers zijn dus alleen zichtbaar voor de deelnemers.<\/p>\n<p>U kunt ook rechtstreeks gesprekken met klanten maken en het werkt op vrijwel dezelfde manier, klik op gesprek toevoegen met klant. Nu zul je zien dat ik een nieuw gesprek heb en ik moet beslissen welke klant ik ga toevoegen. Klik op toevoegen, ik kan beginnen met het typen van mijn klant, en hier kun je zien dat ik een klantvoorbeeld heb en hem kies. En nu kan ik hier mijn bericht typen.<\/p>\n<p>Nu wanneer ik een gesprek begin en nu kan ik het zien in mijn open gesprekken. Vanuit het perspectief van de klant krijgt hij dit waarschijnlijk per e-mail, tenzij hij momenteel is ingelogd op de livechat. In dat geval zie ik zijn reactie hier als hij antwoordt en krijg ik ook een melding.<\/p>\n<p>Zo kunt u dus directe gesprekken voeren tussen gebruikers op \u00e9\u00e9n bureau of tussen een gebruiker en een klant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: In OneDesk kun je gesprekken voeren door berichten toe te voegen aan tickets en taken, maar je kunt ook gesprekken voeren met mensen door directe berichten te hebben. Om dat te doen, klikt u op &#8216;gesprek toevoegen&#8217; of selecteert u &#8216;gesprek met gebruiker&#8217; of &#8216;gesprek met klant&#8217;. Als ik &#8216;gesprek met gebruiker&#8217; selecteer, navigeert [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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