{"id":125798,"date":"2021-08-25T15:33:36","date_gmt":"2021-08-25T15:33:36","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-communiceren-met-klanten-klantorganisaties\/"},"modified":"2022-06-28T14:23:51","modified_gmt":"2022-06-28T14:23:51","slug":"onedesk-aan-de-slag-communiceren-met-klanten-klantorganisaties","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-communiceren-met-klanten-klantorganisaties\/","title":{"rendered":"OneDesk &#8211; Aan de slag: communiceren met klanten en klantorganisaties"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p>In OneDesk hoeft u zich geen zorgen te maken over hoe een klant uw bericht ontvangt, dat regelt OneDesk voor u. Of uw klant nu de klant-apps, e-mail of livechat gebruikt, uw berichten worden bij hen afgeleverd met eventuele bijlagen, afbeeldingen of links.<\/p>\n<p>Wanneer een klant u e-mailt, kunt u een gesprek starten op het ticket dat hun e-mail heeft gemaakt, zodat u hen kunt communiceren en bijwerken over hun ticketvoortgang. Dit wordt een &#8216;klantantwoord&#8217; genoemd. U kunt ook interne gesprekken voeren met uw team, die niet door uw klanten worden gezien.<\/p>\n<p>Wanneer een klant een livechat met je begint, kun je met \u00e9\u00e9n klik eenvoudig een ticket van het gesprek maken.<\/p>\n<p>Als u de chat live voortzet en ze uw bericht niet binnen 1 minuut zien, wordt het per e-mail naar hen verzonden, zodat u nooit het contact met uw klanten verliest.<\/p>\n<p>U kunt ook gesprekken starten door op &#8216;Toevoegen&#8217; en &#8216;Gesprek met klant&#8217; te klikken. Vervolgens kunt u de klanten toevoegen waarmee u wilt communiceren en een gesprek met hen beginnen.<\/p>\n<p>OneDesk helpt je ook om op verschillende manieren te communiceren met een klantorganisatie. In gesprekken kunt u een klantorganisatie toevoegen en met alle leden communiceren om hen op de hoogte te houden van belangrijke informatie. In workflow-automatiseringen kunt u het verzenden van e-mails naar klanten of klantorganisaties automatiseren. In de klant-apps kun je iedereen in een klantorganisatie toestemming geven om ticketverzoeken te bekijken die zijn ingezonden door anderen in hun organisatie.<\/p>\n<p>Of het nu gaat om een enkele klant of een klantorganisatie, OneDesk optimaliseert de manier waarop u met uw klanten communiceert.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: In OneDesk hoeft u zich geen zorgen te maken over hoe een klant uw bericht ontvangt, dat regelt OneDesk voor u. Of uw klant nu de klant-apps, e-mail of livechat gebruikt, uw berichten worden bij hen afgeleverd met eventuele bijlagen, afbeeldingen of links. Wanneer een klant u e-mailt, kunt u een gesprek starten op [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9828,9871],"aiovg_tags":[],"class_list":["post-125798","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk","aiovg_categories-04-communicatiekanalen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Communiceren met klanten | Aan de slag | OneDesk-software-app<\/title>\n<meta name=\"description\" content=\"In OneDesk is klantcommunicatie omnichannel. 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