{"id":125805,"date":"2021-08-25T15:42:37","date_gmt":"2021-08-25T15:42:37","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-communiceren-met-gebruikersteams\/"},"modified":"2021-12-20T19:02:12","modified_gmt":"2021-12-20T19:02:12","slug":"onedesk-aan-de-slag-communiceren-met-gebruikersteams","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-communiceren-met-gebruikersteams\/","title":{"rendered":"OneDesk &#8211; Aan de slag: communiceren met gebruikers en teams"},"content":{"rendered":"<h2>Script:<\/h2>\n<p>Met OneDesk kunt u op meerdere manieren met uw gebruikers en teams communiceren om hen op de hoogte te houden van belangrijke informatie. Laat uw team verbonden blijven terwijl ze onderweg zijn met de mobiele OneDesk-app, die pushmeldingen op de mobiele app verzendt om uw teamleden te informeren over nieuwe opdrachten, gesprekken en meer.<\/p>\n<p>Elke gebruiker kan ook beslissen waarover hij meldingen en e-mails wil ontvangen. In het gebruikersprofiel kan een gebruiker kiezen of hij meldingen wil ontvangen over specifieke gesprekken, updates, nieuwe teamleden en meer. Hierdoor kan de gebruiker zijn e-mailinbox ontdoen van informatie die niet nuttig voor hem is.<\/p>\n<p>In de OneDesk Messenger-toepassing kunnen u en uw team met elkaar communiceren en een item koppelen dat verband houdt met uw discussie. U kunt individuele gebruikers, een team of meerdere teams aan uw gesprekken toevoegen.<\/p>\n<p>De messenger centraliseert al uw communicatie met zowel gebruikers als klanten, en waarschuwt u en uw gebruikers wanneer er een nieuw bericht is met visuele en hoorbare signalen. De messenger bevat ook gearchiveerde of gesloten gesprekken en stelt u in staat om door alle gesprekken te zoeken waarin u zich bevindt om specifieke informatie te vinden.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Script: Met OneDesk kunt u op meerdere manieren met uw gebruikers en teams communiceren om hen op de hoogte te houden van belangrijke informatie. Laat uw team verbonden blijven terwijl ze onderweg zijn met de mobiele OneDesk-app, die pushmeldingen op de mobiele app verzendt om uw teamleden te informeren over nieuwe opdrachten, gesprekken en meer. [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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