{"id":153540,"date":"2021-12-17T18:37:47","date_gmt":"2021-12-17T18:37:47","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-archivering-tickets-taken\/"},"modified":"2023-09-12T21:07:49","modified_gmt":"2023-09-12T21:07:49","slug":"onedesk-aan-de-slag-archivering-tickets-taken","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-archivering-tickets-taken\/","title":{"rendered":"OneDesk &#8211; Tickets en taken archiveren"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p><span style=\"font-weight: 400;\">Door te archiveren kunt u oud werk verbergen in uw standaard werkweergaven, zodat u en uw team kunnen vereenvoudigen waar naar gekeken moet worden en zich kunnen concentreren op wat het belangrijkste is. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Archiveren is eenvoudig. Klik eenvoudig op de drie stippen naast het gewenste ticket\/taak en selecteer Archief in het menu. Bij het archiveren van een individueel ticket of taak wordt het item van het oorspronkelijke project naar een &#8216;archiefproject&#8217; verplaatst. Een archiefproject is een speciaal project, gerangschikt per jaar, dat individueel gearchiveerde tickets of taken bevat. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als u een heel project archiveert, wordt dat project zelf gearchiveerd, evenals alle items daarin.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nu we wat dingen hebben gearchiveerd, hoe kunnen we teruggaan en ons gearchiveerde werk bekijken?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Om een \u200b\u200bgearchiveerd project te bekijken, navigeert u naar de projectscope-selector bovenaan het zijpaneel met weergaven. Klik op de tag in het bereikmenu. Dit zijpaneel wordt geopend, waar u kunt selecteren welke projecten in het bereikmenu verschijnen. Laten we ervoor kiezen om gearchiveerde projecten weer te geven. Zoals je kunt zien, weerspiegelt het bereikmenu nu de keuze die ik hier heb gemaakt. Vervolgens kunnen we doorgaan met het selecteren van de project- of portfolioomvang die we in het menu willen bekijken. We kunnen nu bijvoorbeeld alle gearchiveerde projecten of een specifiek gearchiveerd of archiefproject bekijken. Eenmaal geselecteerd, wordt het raster bijgewerkt met de bereikselectie. Hierdoor kunnen we het werk dat we hebben gearchiveerd bekijken wanneer we maar willen terugkijken. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In dit kader kunnen we ons werk ook uit het archief halen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als u tickets\/taken\/projecten uit het archief wilt halen, zorg er dan voor dat u het gearchiveerde bekijkt zoals we zojuist hebben besproken. Klik naast het gewenste item op de drie stippen bij het item dat u uit het archief wilt halen en klik op Uit het archief halen. Het item wordt hersteld naar het oorspronkelijke project. Als het project is verwijderd, wordt het herstelde item verplaatst naar Buiten projecten. Als de map waarin het item zich oorspronkelijk bevond, is verwijderd, wordt het item aan het einde van het project geplaatst.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Archiefprojecten die uw individueel gearchiveerde items bevatten en &#8216;gearchiveerd project per jaar&#8217; worden genoemd. Deze archiefprojecten kunnen niet gedearchiveerd worden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Laten we vervolgens de automatiseringen voor archivering bespreken. In een nieuw account zit een automatisering die oude opgeloste tickets archiveert. Ga naar administratie&gt; Automation Center en lokaliseer automatisering A15. Deze standaardautomatisering archiveert tickets die zich in een voltooide staat bevinden en al meer dan 30 dagen niet zijn gewijzigd. Als u wilt, kunt u deze automatisering aanpassen. Als u deze automatisering niet heeft, maakt u een nieuwe automatisering aan. En selecteer het om op tickets te draaien, voeg een filterdatum voor de laatste wijziging toe die ouder is dan 30 dagen en de levenscyclusstatus is voltooid. De triggerconditie is elke dag, wat betekent dat de automatisering elke dag op bovenstaande conditie controleert. Voor de actie selecteert u &#8216;gearchiveerd wijzigen&#8217;. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als u vragen heeft, neem dan contact op via livechat of support @onedesk.com<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bedankt<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: Door te archiveren kunt u oud werk verbergen in uw standaard werkweergaven, zodat u en uw team kunnen vereenvoudigen waar naar gekeken moet worden en zich kunnen concentreren op wat het belangrijkste is. Archiveren is eenvoudig. Klik eenvoudig op de drie stippen naast het gewenste ticket\/taak en selecteer Archief in het menu. Bij het [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9829,9861,10241,9896],"aiovg_tags":[],"class_list":["post-153540","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-02-projectbeheer","aiovg_categories-03-administratieve-instellingen","aiovg_categories-04-projects-nl","aiovg_categories-06-automatiseringen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Archiveren en automatisch archiveren | OneDesk-videogids<\/title>\n<meta name=\"description\" content=\"OneDesk combineert Helpdesk &amp; Project Management software. 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