{"id":155795,"date":"2021-12-20T18:24:32","date_gmt":"2021-12-20T18:24:32","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-gebruikers-klanten\/"},"modified":"2025-11-17T15:11:23","modified_gmt":"2025-11-17T15:11:23","slug":"onedesk-aan-de-slag-gebruikers-klanten","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-gebruikers-klanten\/","title":{"rendered":"OneDesk &#8211; Aan de slag: gebruikers en klanten"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p>Met OneDesk kunt u uw gebruikers en klanten beter beheren en communiceren met veel handige functies. <\/p>\n<p>Een gebruiker is iemand in uw bedrijf die toegang heeft tot het hoofdaccount van OneDesk, zoals agenten, teamleden, managers en meer. Gebruikers hebben toegang tot de applicaties van OneDesk en kunnen projecten aanmaken en projectgegevens bekijken.  <\/p>\n<p>Klanten zijn die eindgebruikers voor wie u tickets oplost of aan taken en projecten werkt. Uw klanten hebben geen toegang tot uw interne OneDesk-applicaties, alleen tot de klantgerichte applicaties waartoe u ze toegang geeft en kunnen communiceren via e-mail en livechat <\/p>\n<p>U kunt uw gebruikers en teams eenvoudig beheren door teamrollen toe te wijzen. Een gebruiker kan in meerdere teams tegelijk zitten en kan in elk team verschillende rollen hebben. U kunt de toegangsniveaus en machtigingen van uw gebruikers beheren, zodat ze alleen de acties kunnen uitvoeren die u hen toestaat. Stel instellingen voor meldingen in op individueel gebruikersniveau om ervoor te zorgen dat uw gebruikers worden ge\u00efnformeerd over wat voor hen het belangrijkst is.    <\/p>\n<p>Beheer uw klanten en klantorganisaties in de klanten-app. U kunt aangepaste velden toevoegen aan klanten en klantorganisaties om de informatie toe te voegen die u nodig hebt. Cre\u00eber routeringsopties voor inkomende tickets van een klantorganisatie om ze automatisch toe te wijzen, te beantwoorden en te classificeren. Deel uw projecten met klanten en communiceer met hen via klantgerichte communicatie.    <\/p>\n<p>Leer alles over het beheren van en communiceren met gebruikers en klanten in de Aan de slag-gids.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: Met OneDesk kunt u uw gebruikers en klanten beter beheren en communiceren met veel handige functies. Een gebruiker is iemand in uw bedrijf die toegang heeft tot het hoofdaccount van OneDesk, zoals agenten, teamleden, managers en meer. Gebruikers hebben toegang tot de applicaties van OneDesk en kunnen projecten aanmaken en projectgegevens bekijken. Klanten zijn [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9871,10046],"aiovg_tags":[],"class_list":["post-155795","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-04-communicatiekanalen","aiovg_categories-09-gebruikers-en-klanten"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gebruikers &amp; 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