{"id":155925,"date":"2021-12-20T19:03:30","date_gmt":"2021-12-20T19:03:30","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-klantenbeheer\/"},"modified":"2022-06-21T15:01:29","modified_gmt":"2022-06-21T15:01:29","slug":"onedesk-aan-de-slag-klantenbeheer","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-klantenbeheer\/","title":{"rendered":"OneDesk &#8211; Aan de slag: klantenbeheer"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p>In OneDesk kunt u bepalen hoe u met uw klanten omgaat en ze beheert.<\/p>\n<p>In de Klanttoepassing kunt u zowel klanten als klantorganisaties beheren.<\/p>\n<p>Laten we het detailvenster van een klantorganisatie openen door te dubbelklikken op de naam van de organisatie. Vanaf hier kunnen we een e-maildomein of meerdere e-maildomeinen toevoegen die aan deze organisatie zijn gekoppeld. Nieuwe klanten uit dit e-maildomein worden automatisch toegevoegd aan de juiste organisatie.<\/p>\n<p>U kunt ook kiezen hoe u automatisch tickets of taken van deze klantorganisatie wilt routeren. Wijs ze toe aan specifieke agenten, teams, projecten, SLA&#8217;s en meer.<\/p>\n<p>Ook kunt u projecten delen met de klantorganisatie. Afhankelijk van uw instellingen op de klant-apps, kan dit klanten toegang geven tot de tickets en taken in deze projecten.<\/p>\n<p>Onder de klantorganisatie kunt u individuele klantaccounts toevoegen. We kunnen ook het detailpaneel van een klant openen. Hier kunnen we de klantinformatie bewerken, doorklikken om de items te zien die ze hebben aangevraagd, hun gevolgde projecten bekijken en meer.<\/p>\n<p>Als beheerder hebt u toegang tot de klantinstellingen door op Meer toepassingen en vervolgens op Beheer te klikken. Hier kunt u uw klanttypen beheren en aangepaste velden maken en toevoegen aan uw klant- en klantorganisatierecords.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: In OneDesk kunt u bepalen hoe u met uw klanten omgaat en ze beheert. In de Klanttoepassing kunt u zowel klanten als klantorganisaties beheren. Laten we het detailvenster van een klantorganisatie openen door te dubbelklikken op de naam van de organisatie. Vanaf hier kunnen we een e-maildomein of meerdere e-maildomeinen toevoegen die aan deze [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9750],"aiovg_tags":[],"class_list":["post-155925","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-customer-organizations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Klantenbeheer | Aan de slag | OneDesk-helpdesk &amp; PM-app<\/title>\n<meta name=\"description\" content=\"Met OneDesk kunt u uw klanten beheren via een CRM-toepassing. 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