{"id":155953,"date":"2021-12-20T19:03:57","date_gmt":"2021-12-20T19:03:57","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-kennisbank\/"},"modified":"2024-11-01T13:57:05","modified_gmt":"2024-11-01T13:57:05","slug":"onedesk-aan-de-slag-kennisbank","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-kennisbank\/","title":{"rendered":"OneDesk &#8211; Aan de slag: Kennisbank"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">OneDesk beschikt over een kennisbank waarmee uw klanten of eindgebruikers zichzelf kunnen helpen en de werklast van uw ondersteuningsteam tot een minimum kunnen beperken.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">U kunt de kennisbank aan uw klanten aanbieden door gebruik te maken van de webwidget die u op uw website kunt insluiten. Of u kunt direct naar de kennisbank linken vanaf elke gewenste locatie. <\/span><span style=\"font-weight: 400;\">Uw kennisbank bestaat uit artikelen en categorie\u00ebn. Artikelen zijn opgenomen in categorie\u00ebn. U kunt uw categorie\u00ebn verder indelen in bovenliggende categorie\u00ebn om een diepere hi\u00ebrarchie te cre\u00ebren.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Laten we beginnen met het maken van een aantal categorie\u00ebn voor onze knowledge base. Laten we bijvoorbeeld een categorie maken voor basisbedrijfsinfo. U kunt het pictogram en de beschrijving selecteren zoals deze in de knowledge base verschijnen.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wanneer u categorie\u00ebn hebt gemaakt, wilt u deze toevoegen aan de knowledgebase. Omdat u meerdere knowledgebases in OneDesk kunt hebben, kunnen sommige categorie\u00ebn op de ene wel en op de andere niet worden weergegeven. Ga naar Meer toepassingen, Beheer en selecteer uw Knowledgebase. Selecteer onder het gedeelte &#8216;Categorie\u00ebn weergeven&#8217; de categorie\u00ebn die u zichtbaar wilt maken.   <\/span><\/p>\n<h2><\/h2>\n<p><span style=\"font-weight: 400;\">Vervolgens kunnen we artikelen maken.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ga naar de bovenste knop toevoegen en selecteer artikel. De naam is de titel van het artikel en de beschrijving is de inhoud. U kunt uw tekst opmaken, afbeeldingen toevoegen of bijlagen rechtstreeks vanaf hier toevoegen. Zodra het artikel klaar is om te worden gepubliceerd, voegt u het toe aan de juiste categorie. Deze actie maakt het zichtbaar in de categorie en als de categorie in de kennisbank staat, is het daar toegankelijk.      <\/span><\/p>\n<p><span style=\"font-weight: 400;\">U kunt altijd nieuwe categorie\u00ebn maken en artikelen naar nieuwe categorie\u00ebn verplaatsen naarmate uw informatie verandert en groeit.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Om uw knowledge base-instellingen of uiterlijk te configureren, gaat u naar Meer toepassingen, Beheer en selecteert u vervolgens uw Knowledge base. Bovenaan kunt u defini\u00ebren of klanten zich moeten aanmelden om de knowledge base te bekijken en of ze opmerkingen kunnen plaatsen. Daaronder kunt u de tekst en functies instellen die moeten worden weergegeven. In het volgende tabblad staan het logo, de headerafbeelding en de kleurconfiguraties. U kunt een voorbeeld van eventuele wijzigingen bekijken door op de link bovenaan te klikken.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hoewel er een standaardkennisbank in OneDesk is, kunt u er meer dan \u00e9\u00e9n hebben. Om een kennisbank te maken, klikt u eerst op het pictogram Meer toepassingen, selecteert u Beheer en navigeert u naar Klant-apps. Klik hier op &#8216;Klant-app maken&#8217;. Voer in het pop-upvenster een naam in voor uw nieuwe kennisbank.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als u vragen hebt over het gebruik of de installatie van uw kennisbank, bekijk dan onze artikelen of neem contact op met het ondersteuningsteam via e-mail of livechat. Bedankt!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk beschikt over een kennisbank waarmee uw klanten of eindgebruikers zichzelf kunnen helpen en de werklast van uw ondersteuningsteam tot een minimum kunnen beperken. U kunt de kennisbank aan uw klanten aanbieden door gebruik te maken van de webwidget die u op uw website kunt insluiten. Of u kunt direct naar de kennisbank linken vanaf [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9852,10333],"aiovg_tags":[],"class_list":["post-155953","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-08-klanten-apps","aiovg_categories-14-rekening-administratie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aan de slag: Kennisbank | OneDesk Videogids<\/title>\n<meta name=\"description\" content=\"De kennisbank van OneDesk kan belangrijke informatie bevatten, zoals veelgestelde vragen. 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