{"id":155971,"date":"2021-12-20T19:04:13","date_gmt":"2021-12-20T19:04:13","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-klantportal\/"},"modified":"2024-10-23T16:46:14","modified_gmt":"2024-10-23T16:46:14","slug":"onedesk-aan-de-slag-klantportal","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-klantportal\/","title":{"rendered":"OneDesk &#8211; Aan de slag: Ticketportaal"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p><span style=\"font-weight: 400;\">Met het Ticketportaal van OneDesk kunnen uw klanten inloggen en updates bekijken met betrekking tot hun tickets of verzoeken. Terwijl klanten updates per e-mail ontvangen, biedt het portaal een gecentraliseerde plek waar ze hun tickets kunnen bekijken en met u kunnen bespreken.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk biedt ook andere klantgerichte tools. Naast opties zoals de knowledgebase en AI-bot kan de portal helpen selfservice te promoten en de vragen die u ontvangt over updates van verzoeken te minimaliseren. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als OneDesk-beheerder kunt u beslissen welke informatie u met uw klanten wilt delen. Klik hiervoor op het pictogram Meer toepassingen, selecteer Beheer en ga vervolgens naar uw Tickets Portal.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In uw portalinstellingen kunt u bepalen welke tickets een klant kan bekijken wanneer hij\/zij inlogt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Onder deze instellingen kunt u defini\u00ebren welke eigenschappen van het ticket zichtbaar zijn. U kunt deze eigenschappen markeren als &#8216;bewerkbaar&#8217;, wat betekent dat de klant de eigenschap kan wijzigen na het indienen van het ticket.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In het volgende tabblad kunt u het uiterlijk van uw portaal aanpassen en configureren.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">U kunt uw logo opnemen en de hoofdkleur en tekstkleuren aanpassen aan uw merk. De donkere en lichte modus kunnen afzonderlijk worden gewijzigd en zijn zichtbaar afhankelijk van de instellingen van uw apparaat.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bekijk een voorbeeld van het portaal via de link bovenaan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als u vragen hebt over het ticketportaal, kunt u gerust contact opnemen met de ondersteuning via livechat of via support at onedesk.com.  <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: Met het Ticketportaal van OneDesk kunnen uw klanten inloggen en updates bekijken met betrekking tot hun tickets of verzoeken. Terwijl klanten updates per e-mail ontvangen, biedt het portaal een gecentraliseerde plek waar ze hun tickets kunnen bekijken en met u kunnen bespreken. OneDesk biedt ook andere klantgerichte tools. Naast opties zoals de knowledgebase en [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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