{"id":155995,"date":"2021-12-20T19:04:45","date_gmt":"2021-12-20T19:04:45","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-aan-de-slag-e-mail-tracking\/"},"modified":"2021-12-20T19:04:45","modified_gmt":"2021-12-20T19:04:45","slug":"onedesk-aan-de-slag-e-mail-tracking","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-e-mail-tracking\/","title":{"rendered":"OneDesk &#8211; Aan de slag: e-mailtracking"},"content":{"rendered":"<h2>Vertaling:<\/h2>\n<p>OneDesk houdt een logboek bij van alle e-mails die de afgelopen 72 uur door uw OneDesk zijn verzonden en ontvangen. Dit stelt u in staat om volledige transparantie van uw e-mails te hebben.<\/p>\n<p>U kunt uw e-mailrecords bekijken door linksonder op Meer toepassingen te klikken. Selecteer Beheer en klik vervolgens op E-mails. Bovenaan vind je tabbladen voor inkomende en uitgaande e-mailberichten.<\/p>\n<p>Op het tabblad Uitgaan kunt u de e-mails bekijken die OneDesk namens u heeft verzonden. U kunt de verzenddatum, het onderwerp, de ontvanger en de status van de e-mail zien. Klik op het actiemenu naast de e-mail om meer details te bekijken, zoals de e-mailinhoud en meer. <\/p>\n<p>Houd er rekening mee dat als u verzendt met uw eigen SMTP-server, we deze e-mail hier niet kunnen volgen en dat u contact moet opnemen met uw serverbeheerder om dit te doen.<\/p>\n<p>Op het tabblad Inkomend kun je de e-mails bekijken die onedesk namens jou heeft ontvangen. U kunt de ontvangstdatum, het onderwerp, het e-mailadres van de oorspronkelijke afzender zien en tot welke actie die inkomende e-mail heeft geleid in uw OneDesk. Deze e-mail heeft bijvoorbeeld geleid tot het aanmaken van een ticket. Klik op het actiemenu naast de e-mail om meer details te bekijken of om de e-mail te downloaden.<\/p>\n<p>Op zowel de inkomende als de uitgaande tabbladen kunt u ook door de e-mails zoeken als u een specifieke moet vinden. Klik op vernieuwen om het scherm bij te werken.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vertaling: OneDesk houdt een logboek bij van alle e-mails die de afgelopen 72 uur door uw OneDesk zijn verzonden en ontvangen. Dit stelt u in staat om volledige transparantie van uw e-mails te hebben. U kunt uw e-mailrecords bekijken door linksonder op Meer toepassingen te klikken. Selecteer Beheer en klik vervolgens op E-mails. Bovenaan vind [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10062],"aiovg_tags":[],"class_list":["post-155995","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-05-e-mailbeheer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>E-mail volgen | Aan de slag | OneDesk Helpdesk &amp; PM-software<\/title>\n<meta name=\"description\" content=\"OneDesk houdt een logboek bij van alle e-mails die de afgelopen 72 uur zijn verzonden en ontvangen. 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