{"id":151786,"date":"2021-12-16T19:02:09","date_gmt":"2021-12-16T19:02:09","guid":{"rendered":"https:\/\/onedesk.com\/kenmerken-index\/helpdesk-ticketing-systeem\/"},"modified":"2024-06-20T20:55:03","modified_gmt":"2024-06-20T20:55:03","slug":"helpdesk-ticketing-systeem","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/kenmerken-index\/helpdesk-ticketing-systeem\/","title":{"rendered":"Helpdesk Ticketing Systeem"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"151786\" class=\"elementor elementor-151786 elementor-57140\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a386c5 e-flex e-con-boxed e-con e-parent\" data-id=\"8a386c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62ce2e elementor-widget elementor-widget-heading\" data-id=\"e62ce2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Helpdesk tiksysteem<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d71fb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d71fb3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49791290\" data-id=\"49791290\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-645a77ea elementor-widget elementor-widget-text-editor\" data-id=\"645a77ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een krachtig raamwerk voor helpdesk en projectbeheer, gebouwd om te werken zoals u dat doet.<br \/>Leg vast, automatiseer en los op met de helpdesk-ticketingoplossing van OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a32cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a32cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9bdf5\" data-id=\"5c9bdf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee4b5e8 elementor-align-center elementor-widget elementor-widget-global elementor-global-131872 elementor-widget-button\" data-id=\"ee4b5e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up free!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565a362e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"565a362e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-114b4284\" data-id=\"114b4284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e8b95f elementor-widget elementor-widget-image\" data-id=\"5e8b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"347\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png\" class=\"attachment-large size-large wp-image-151796\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-768x266.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-865x300.png 865w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-480x167.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-500x174.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-750x260.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-360x125.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4f6c071 e-flex e-con-boxed e-con e-parent\" data-id=\"4f6c071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2397b56 e-con-full e-flex e-con e-child\" data-id=\"2397b56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e9e47 elementor-widget elementor-widget-heading\" data-id=\"55e9e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zorg voor orde in uw klantenondersteuning  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a0e8b1 e-flex e-con-boxed e-con e-parent\" data-id=\"3a0e8b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b614b4 e-con-full e-flex e-con e-child\" data-id=\"4b614b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5222123 elementor-widget elementor-widget-heading\" data-id=\"5222123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unieke tickettypen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a20cff elementor-widget elementor-widget-text-editor\" data-id=\"4a20cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U ontvangt veel verzoeken van klanten, dus waarom zou u ze allemaal in \u00e9\u00e9n categorie sorteren en uw agenten tickets laten behandelen waarvoor ze niet geschikt zijn? Met OneDesk kunt u tickettypes aanpassen om een \u200b\u200bbetere organisatie van verzoeken mogelijk te maken en om het gemakkelijker te maken om de juiste agent toe te wijzen aan het ticket dat ze het best kunnen afhandelen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cab046a e-con-full e-flex e-con e-child\" data-id=\"cab046a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21da723 elementor-widget elementor-widget-image\" data-id=\"21da723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Ticket.svg\" class=\"attachment-medium size-medium wp-image-151800\" alt=\"Ticketsamenwerking\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abf2a27 e-flex e-con-boxed e-con e-parent\" data-id=\"abf2a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585edd3 e-con-full e-flex e-con e-child\" data-id=\"585edd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de97156 elementor-widget elementor-widget-image\" data-id=\"de97156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Status-1.svg\" class=\"attachment-medium size-medium wp-image-151790\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbe0f77 e-con-full e-flex e-con e-child\" data-id=\"fbe0f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f150054 elementor-widget elementor-widget-heading\" data-id=\"f150054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unieke ticketstatussen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370d967 elementor-widget elementor-widget-text-editor\" data-id=\"370d967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uw tickets kunnen verschillend en uniek zijn en hun status kan dat ook zijn. Met OneDesk kunt u de ticketstatus voor elk type ticket aanpassen. Dit helpt je om de voortgang van elk tickettype op een gedetailleerder niveau te volgen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54889da e-flex e-con-boxed e-con e-parent\" data-id=\"54889da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bad442 e-con-full e-flex e-con e-child\" data-id=\"2bad442\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f236e0 elementor-widget elementor-widget-heading\" data-id=\"7f236e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unieke creatie-e-mails<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8841d5b elementor-widget elementor-widget-text-editor\" data-id=\"8841d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGebruik unieke creatie-e-mails voor elk tickettype. U kunt automatisch doorsturen naar een aparte aanmaak-e-mail om een \u200b\u200bspecifiek tickettype in uw OneDesk te maken. Hiermee kunt u inkomende tickets automatisch organiseren, waardoor uw agenten tijd besparen.\n\nAls alternatief kunt u tickets maken vanuit meerdere inboxen en de juiste agent, het juiste type of de juiste container routeren op basis van de binnenkomende wachtrij.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cd5adf e-con-full e-flex e-con e-child\" data-id=\"0cd5adf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae49f65 elementor-widget elementor-widget-image\" data-id=\"ae49f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/E-mail.svg\" class=\"attachment-medium size-medium wp-image-151787\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-950735d e-flex e-con-boxed e-con e-parent\" data-id=\"950735d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-776fee5 e-con-full e-flex e-con e-child\" data-id=\"776fee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5a1f1 elementor-widget elementor-widget-image\" data-id=\"6a5a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Workflow.svg\" class=\"attachment-medium size-medium wp-image-151821\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5683549 e-con-full e-flex e-con e-child\" data-id=\"5683549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39459e0 elementor-widget elementor-widget-heading\" data-id=\"39459e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unieke werkstromen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae9f24 elementor-widget elementor-widget-text-editor\" data-id=\"4ae9f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met OneDesk kunt u unieke automatiseringsregels maken, specifiek voor elk tickettype. Hiermee kunt u acties automatiseren zoals:<\/p>\n<ul>\n<li>Een tickettype toewijzen aan een agent of team<\/li>\n<li>Het routeren van specifieke tickets naar aangewezen projecten<\/li>\n<li>Het automatisch versturen van antwoorden op veelgestelde vragen<\/li>\n<li>En meer!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3104e3 e-flex e-con-boxed e-con e-parent\" data-id=\"d3104e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f101c8 e-con-full e-flex e-con e-child\" data-id=\"5f101c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1482c33 elementor-widget elementor-widget-heading\" data-id=\"1482c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lever een betere klantenservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbc803 e-flex e-con-boxed e-con e-parent\" data-id=\"fbbc803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9b8be5 e-con-full e-flex e-con e-child\" data-id=\"b9b8be5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-488f481 elementor-widget elementor-widget-heading\" data-id=\"488f481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live chat <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77dddf0 elementor-widget elementor-widget-text-editor\" data-id=\"77dddf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het helpdesk-ticketingsysteem van OneDesk omvat bij elk abonnement een <a href=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/live-chat-klantenondersteuning\/\">aanpasbare en merkbare livechat<\/a> . Met deze livechat kunt u in realtime met uw klanten praten. Door een livechat te hebben, kunnen uw agenten uw klanten beter van dienst zijn en kunnen ze direct tickets maken vanuit het gesprek dat ze met een klant voeren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bdf5ec e-con-full e-flex e-con e-child\" data-id=\"5bdf5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929ccf7 elementor-widget elementor-widget-image\" data-id=\"929ccf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169212\" alt=\"aangepaste live chat-software voor klanten\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28b15bd e-flex e-con-boxed e-con e-parent\" data-id=\"28b15bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-204d130 e-con-full e-flex e-con e-child\" data-id=\"204d130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cda050 elementor-widget elementor-widget-image\" data-id=\"8cda050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-medium_large size-medium_large wp-image-256064\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c56a36d e-con-full e-flex e-con e-child\" data-id=\"c56a36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee9624 elementor-widget elementor-widget-heading\" data-id=\"6ee9624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Webformulieren<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219d7f1 elementor-widget elementor-widget-text-editor\" data-id=\"219d7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voor elk uniek tickettype kunnen aanpasbare webformulieren worden gemaakt. Met deze zelfbedieningsformulieren voor het maken van tickets kunnen uw klanten de gewenste gegevens invullen en verzoeken indienen bij de juiste agent. Dit maakt tijd vrij voor uw agenten die alle informatie ontvangen die ze nodig hebben om direct aan de slag te gaan met het ticket. Automations kan deze inkomende tickets naar het juiste project of de juiste boxen ordenen, zodat uw agenten ze niet handmatig hoeven te ordenen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d31c0a e-flex e-con-boxed e-con e-parent\" data-id=\"0d31c0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a86c18 e-con-full e-flex e-con e-child\" data-id=\"8a86c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1330ea elementor-widget elementor-widget-heading\" data-id=\"d1330ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Klantenportaal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f85d3 elementor-widget elementor-widget-text-editor\" data-id=\"c3f85d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Via een speciaal klantenportaal kunnen uw klanten de status van hun verzoeken volgen. Met ingebouwde tools kan de klant tickets zoeken of filteren, de ticketstatus bekijken, een ticket volgen en natuurlijk nieuwe aanvragen indienen. Door uw klanten meer vrijheid en controle te geven, krijgt u een betere klantenservice en vermindert u het aantal verzoeken dat uw helpdesk ontvangt met betrekking tot statusupdates van tickets, veelgestelde vragen en how-to&#8217;s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ca290d e-con-full e-flex e-con e-child\" data-id=\"7ca290d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae42622 elementor-widget elementor-widget-image\" data-id=\"ae42622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262867\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b87c26 e-flex e-con-boxed e-con e-parent\" data-id=\"7b87c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d05f78 e-con-full e-flex e-con e-child\" data-id=\"3d05f78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ca09a elementor-widget elementor-widget-image\" data-id=\"94ca09a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp\" class=\"attachment-medium_large size-medium_large wp-image-238728\" alt=\"selfservice kennisbank voor klanten\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25ba0d1 e-con-full e-flex e-con e-child\" data-id=\"25ba0d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b966a61 elementor-widget elementor-widget-heading\" data-id=\"b966a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kennis basis <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b2be5 elementor-widget elementor-widget-text-editor\" data-id=\"b0b2be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMet OneDesk kunt u een speciale kennisbank of meerdere kennisbanken maken. Schakel de kennisbank in om antwoorden te geven op de meest gestelde vragen van uw klanten of gedetailleerde handleidingen. Met deze <a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">zelfbedieningstoepassing<\/a> kunnen uw klanten een gecategoriseerde verzameling artikelen doorzoeken en gemakkelijk de informatie vinden die ze nodig hebben zonder dat ze contact hoeven op te nemen met uw ondersteuningsteam. Dit vermindert de tijd die uw team besteedt aan het beantwoorden van vragen en how-to-verzoeken.\n\nMeerdere branches of bedrijven bedienen? Cre\u00eber eenvoudig individuele kennisbanken voor elk, zodat niemand de informatie ziet die niet relevant voor hen is. Cre\u00eber daarnaast een kennisbank voor interne teamprocessen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e5709 e-flex e-con-boxed e-con e-parent\" data-id=\"a4e5709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-254daae e-con-full e-flex e-con e-child\" data-id=\"254daae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d7b2c elementor-widget elementor-widget-heading\" data-id=\"e1d7b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Geoptimaliseerde en geautomatiseerde ticketing-workflows<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2faf2dc e-flex e-con-boxed e-con e-parent\" data-id=\"2faf2dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89516d4 e-con-full e-flex e-con e-child\" data-id=\"89516d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7129cfa elementor-widget elementor-widget-heading\" data-id=\"7129cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Leg automatisch verzoeken van klanten vast<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b949ca8 elementor-widget elementor-widget-text-editor\" data-id=\"b949ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met OneDesk kunt u alle inkomende klanttickets beheren via onze onderling verbonden multi-channel ticketstroom. Tickets worden automatisch via e-mails en aanpasbare webformulieren naar uw OneDesk geleid. Hierdoor kunt u verzoeken vastleggen en ervoor zorgen dat er geen communicatie wordt gemist. OneDesk automatiseert:<\/p>\n<p><b>Het vastleggen van verzoeken<\/b> uit uw eigen ondersteunings-e-mail.<\/p>\n<p><strong>Het aanmaken van tickets vanuit integraties<\/strong> die een automatisering in OneDesk kunnen activeren.<\/p>\n<p><strong>Integraties (API)<\/strong> -triggers kunnen een actie cre\u00ebren die een ticket maakt in OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96549cb e-con-full e-flex e-con e-child\" data-id=\"96549cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6896de8 elementor-widget elementor-widget-image\" data-id=\"6896de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg\" class=\"attachment-large size-large wp-image-167364\" alt=\"UXVpY2sgR3VpZGU6IE9uZURlc2sgU2V0dXAgZm9yIEludGVybmFsIEVuZC1Vc2VycyAmIEV4dGVybmFsIEN1c3RvbWVycw==\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d21f5f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d21f5f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db1b37f e-con-full e-flex e-con e-child\" data-id=\"db1b37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a44a395 elementor-widget elementor-widget-image\" data-id=\"a44a395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-131503\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb4dd8 e-con-full e-flex e-con e-child\" data-id=\"bbb4dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7949a elementor-widget elementor-widget-heading\" data-id=\"cf7949a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verhoog de productiviteit met werkautomatisering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed5963 elementor-widget elementor-widget-text-editor\" data-id=\"6ed5963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met OneDesk kunt u uw workflow optimaliseren door het verzenden van antwoorden en e-mails, het maken en toewijzen van tickets en meer te automatiseren. Met krachtige workflow-automatisering kan uw helpdesk soepel werken en zijn uw agenten minder tijd kwijt aan repetitieve taken. Met de automatiseringstools van OneDesk kunt u:<\/p>\n<p><b>Verminder handmatige en repetitieve taken<\/b> zoals het sluiten van inactieve tickets.<\/p>\n<p><b>Wijs tickets automatisch toe<\/b> aan individuele agenten, aan een team of via round-robin om ervoor te zorgen dat de werklast gelijkmatig wordt verdeeld.<\/p>\n<p><b>Automatische routering<\/b> om tickets naar specifieke projecten te sturen, teams toe te wijzen en een betere helpdeskorganisatie te behouden.<\/p>\n<p><b>Automatisch bijwerken<\/b> van ticketstatussen om de voortgang van tickets beter bij te houden.<\/p>\n<p><b>Standaardantwoorden en e-mailsjablonen<\/b> om antwoorden op veelgestelde vragen en verzoeken te automatiseren.<\/p>\n<p><b>Aanpasbare bulkacties,<\/b> ook wel macro&#8217;s genoemd, kunnen worden opgeslagen en gebruikt om acties op meerdere tickets tegelijk uit te voeren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6c26c5 e-flex e-con-boxed e-con e-parent\" data-id=\"f6c26c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70f5d7a e-con-full e-flex e-con e-child\" data-id=\"70f5d7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463cd58 elementor-widget elementor-widget-heading\" data-id=\"463cd58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Leg automatisch verzoeken van klanten vast<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8fa9f elementor-widget elementor-widget-text-editor\" data-id=\"cc8fa9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uw detailpaneel voor tickets zit boordevol functies en u kunt ze allemaal vanuit \u00e9\u00e9n vensterscherm beheren:<\/p>\n<p><b>Subtaken:<\/b> hiermee kunt u uw werk gedetailleerder volgen en defini\u00ebren<\/p>\n<p><b>Statussen:<\/b> houden u op de hoogte van de huidige status van het ticket<\/p>\n<p><b>Voortgangsbalk:<\/b> hiermee kunt u de voltooide voortgang volgen<\/p>\n<p><b>Timers:<\/b> zorg ervoor dat uw agenten het werk kunnen registreren terwijl ze het voltooien<\/p>\n<p><b>Urenstaten:<\/b> laat uw agenten het voltooide werk volgen en gedetailleerde informatie over het uitgevoerde werk invoeren<\/p>\n<p><b>Interne gesprekken:<\/b> houd u en uw team op de hoogte over het werk aan het ticket<\/p>\n<p><b>Klantgerichte gesprekken:<\/b> hiermee kunt u rechtstreeks op uw klanten reageren en de gespreksgeschiedenis bijhouden<\/p>\n<p>En meer!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b328d67 e-con-full e-flex e-con e-child\" data-id=\"b328d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da4a1b4 elementor-widget elementor-widget-image\" data-id=\"da4a1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"674\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png\" class=\"attachment-large size-large wp-image-151843\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-768x518.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-445x300.png 445w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-255x172.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-480x324.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-500x337.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-750x506.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-360x243.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f49c1 e-flex e-con-boxed e-con e-parent\" data-id=\"e5f49c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a7d4c5 e-con-full e-flex e-con e-child\" data-id=\"8a7d4c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc356ba elementor-widget elementor-widget-image\" data-id=\"bc356ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-scaled.jpg\" class=\"attachment-medium_large size-medium_large wp-image-129410\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce4f9ff e-con-full e-flex e-con e-child\" data-id=\"ce4f9ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959907c elementor-widget elementor-widget-heading\" data-id=\"959907c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Superieure klantenondersteuning bieden met Service Level Agreements (SLA's)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee980e elementor-widget elementor-widget-text-editor\" data-id=\"2ee980e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tService Level Agreements helpen uw agenten en klanten op de hoogte te houden. SLA&#8217;s defini\u00ebren de reactie- of oplossingstijden voor inkomende tickets. In OneDesk kunnen SLA&#8217;s worden geconfigureerd volgens uw zakelijke vereisten. Zorg ervoor dat uw agenten hun deadlines halen met ge\u00efntegreerde SLA-tools, waaronder:\n<ul>\n \t<li>SLA-beheer<\/li>\n \t<li>SLA-inbreukmeldingen<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpdesk tiksysteem Een krachtig raamwerk voor helpdesk en projectbeheer, gebouwd om te werken zoals u dat doet.Leg vast, automatiseer en los op met de helpdesk-ticketingoplossing van OneDesk. Sign up free! Zorg voor orde in uw klantenondersteuning Unieke tickettypen U ontvangt veel verzoeken van klanten, dus waarom zou u ze allemaal in \u00e9\u00e9n categorie sorteren en [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151671,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151786","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk Ticketing Systeem | Functies | OneDesk-software-app<\/title>\n<meta name=\"description\" content=\"OneDesk is software voor helpdesk en projectbeheer. 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