{"id":152893,"date":"2021-12-16T21:05:37","date_gmt":"2021-12-16T21:05:37","guid":{"rendered":"https:\/\/onedesk.com\/kenmerken-index\/klanttevredenheidsonderzoek\/"},"modified":"2023-12-18T20:37:47","modified_gmt":"2023-12-18T20:37:47","slug":"klanttevredenheidsonderzoek","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/kenmerken-index\/klanttevredenheidsonderzoek\/","title":{"rendered":"Klanttevredenheidsonderzoek"},"content":{"rendered":"\t\t
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\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Klanttevredenheidsonderzoek<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Bied superieure klantenondersteuning via OneDesk met ingebouwde klanttevredenheidsindicatoren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSign up free!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"tevredenheidsonderzoek\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Krijg waardevolle feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Met behulp van klanttevredenheidsonderzoeken krijgt u inzicht in hoe uw klanten de dienstverlening van uw team ervaren. Met deze feedback kunt u wijzigingen en verbeteringen in uw klantenondersteuning en -ervaring doorvoeren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Red negatieve klantervaringen <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Door uw klanten de mogelijkheid te geven om te wijzen op negatieve ondersteuning, kunt u hun onbevredigende ervaring verbeteren. Gebruik klantfeedback uit deze enqu\u00eates om u te concentreren op die negatieve klantervaringen en ontevreden klanten om te zetten in tevreden klanten. Klanten hebben 10 dagen de tijd om hun beoordeling te wijzigen, zodat u voldoende tijd heeft om de nodige verbeteringen aan te brengen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Beoordeel de prestaties van agenten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Zorg ervoor dat iedereen in uw team de best mogelijke ondersteuning biedt. U verzamelt de gegevens van klanttevredenheidsscores op het niveau van een individuele agent, zodat u hun prestatieniveau<\/a> kunt beoordelen. Beoordeel welke agenten verbeteringen nodig hebben en plan rapporten op basis van tevredenheidsscores.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Leermiddelen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Over tevredenheidsonderzoeken<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Met een tevredenheidsenqu\u00eate kunt u feedback en beoordelingen van uw klanten ontvangen over uw ondersteuning.<\/p>\n

Lees verder>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Communicatiekanalen voor klanten<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Klanten kunnen ervoor kiezen om met u te communiceren via de klant-apps of e-mail.<\/p>\n

Lees verder>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Grafiekdashboard<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lees meer over het gebruik van real-time grafieken en diagrammen om uw KPI’s te analyseren.<\/p>\n

Lees verder>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Klanttevredenheidsonderzoek Bied superieure klantenondersteuning via OneDesk met ingebouwde klanttevredenheidsindicatoren. Sign up free! Krijg waardevolle feedback Met behulp van klanttevredenheidsonderzoeken krijgt u inzicht in hoe uw klanten de dienstverlening van uw team ervaren. Met deze feedback kunt u wijzigingen en verbeteringen in uw klantenondersteuning en -ervaring doorvoeren. Red negatieve klantervaringen Door uw klanten de mogelijkheid te […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151671,"menu_order":45,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"footnotes":""},"class_list":["post-152893","page","type-page","status-publish","hentry"],"yoast_head":"\nKlanttevredenheidsonderzoek | OneDesk Help Desk-software-app<\/title>\n<meta name=\"description\" content=\"OneDesk is software voor helpdesk en projectbeheer. 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