{"id":154773,"date":"2021-12-20T15:16:37","date_gmt":"2021-12-20T15:16:37","guid":{"rendered":"https:\/\/onedesk.com\/ticket-routing-workflows\/"},"modified":"2022-03-30T21:27:45","modified_gmt":"2022-03-30T21:27:45","slug":"ticket-routing-workflows","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/","title":{"rendered":"Routering en workflows voor tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154773\" class=\"elementor elementor-154773 elementor-144073\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b283a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b283a43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57cdb620\" data-id=\"57cdb620\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f57d84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f57d84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a49cf69\" data-id=\"5a49cf69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ed1bc5 elementor-widget elementor-widget-heading\" data-id=\"46ed1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inhoudsopgave<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3644 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157375\"><a href=\"https:\/\/onedesk.com\/nl\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\">Eerste 10 minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157376\"><a href=\"https:\/\/onedesk.com\/nl\/onboarding-je-team\/\" class=\"elementor-item menu-link\">Onboarding van uw team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157377\"><a href=\"https:\/\/onedesk.com\/nl\/abonneren-going-pro\/\" class=\"elementor-item menu-link\">Abonneren &amp; Pro gaan<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157419\"><a href=\"https:\/\/onedesk.com\/nl\/live-gaan-naar-klanten\/\" class=\"elementor-item menu-link\">Live gaan naar klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157420\"><a href=\"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Routering en workflows voor tickets<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157421\"><a href=\"https:\/\/onedesk.com\/nl\/project-management-taak-workflows\/\" class=\"elementor-item menu-link\">Projectbeheer en taakworkflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157422\"><a href=\"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/\" class=\"elementor-item menu-link\">Communiceren met klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157423\"><a href=\"https:\/\/onedesk.com\/nl\/volgwerk\/\" class=\"elementor-item menu-link\">Werk volgen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157375\"><a href=\"https:\/\/onedesk.com\/nl\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Eerste 10 minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157376\"><a href=\"https:\/\/onedesk.com\/nl\/onboarding-je-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding van uw team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157377\"><a href=\"https:\/\/onedesk.com\/nl\/abonneren-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonneren &amp; Pro gaan<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157419\"><a href=\"https:\/\/onedesk.com\/nl\/live-gaan-naar-klanten\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Live gaan naar klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157420\"><a href=\"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Routering en workflows voor tickets<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157421\"><a href=\"https:\/\/onedesk.com\/nl\/project-management-taak-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projectbeheer en taakworkflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157422\"><a href=\"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiceren met klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157423\"><a href=\"https:\/\/onedesk.com\/nl\/volgwerk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Werk volgen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557cd4b3 elementor-widget elementor-widget-heading\" data-id=\"557cd4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dieper duiken<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d17a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d77d17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157465\"><a href=\"https:\/\/onedesk.com\/nl\/uw-workflow-aanpassen\/\" class=\"elementor-item menu-link\">Uw workflow aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157466\"><a href=\"https:\/\/onedesk.com\/nl\/uw-gebruikerservaring-aanpassen\/\" class=\"elementor-item menu-link\">De ervaring van uw gebruikers aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157467\"><a href=\"https:\/\/onedesk.com\/nl\/aanpassen-uw-klanten-ervaring\/\" class=\"elementor-item menu-link\">De ervaring van uw klanten aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157468\"><a href=\"https:\/\/onedesk.com\/nl\/gebruikers-beheren\/\" class=\"elementor-item menu-link\">Gebruikers beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157469\"><a href=\"https:\/\/onedesk.com\/nl\/klanten-beheren\/\" class=\"elementor-item menu-link\">Klanten beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157519\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/\" class=\"elementor-item menu-link\">OneDesk-kennisbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157521\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk-klantenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157522\"><a href=\"https:\/\/onedesk.com\/nl\/analyses\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157465\"><a href=\"https:\/\/onedesk.com\/nl\/uw-workflow-aanpassen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uw workflow aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157466\"><a href=\"https:\/\/onedesk.com\/nl\/uw-gebruikerservaring-aanpassen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De ervaring van uw gebruikers aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157467\"><a href=\"https:\/\/onedesk.com\/nl\/aanpassen-uw-klanten-ervaring\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De ervaring van uw klanten aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157468\"><a href=\"https:\/\/onedesk.com\/nl\/gebruikers-beheren\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gebruikers beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157469\"><a href=\"https:\/\/onedesk.com\/nl\/klanten-beheren\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Klanten beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157519\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-kennisbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157521\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-klantenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157522\"><a href=\"https:\/\/onedesk.com\/nl\/analyses\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-347f5d15\" data-id=\"347f5d15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e36bd22 elementor-widget elementor-widget-html\" data-id=\"2e36bd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>In OneDesk heb je veel controle over waar je tickets vandaan komen, waar ze naartoe worden gerouteerd en meer.<\/p>\n<\/br>\n<h2>Tickets vastleggen<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Capturing-Tickets.png\" alt=\"Tickets vastleggen\" width=\"800\" class=\"alignleft size-full wp-image-139840\"><\/center>\n<br>\n<p>U kunt op een van de volgende manieren een ticket of taak (items) in OneDesk krijgen: het vastleggen van e-mails van uw ondersteunings-e-mailadres, met behulp van een intern formulier voor het maken van items, klantgerichte itemformulieren, livechat, items importeren uit andere systemen, of door middel van integraties en API.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Lees hier meer over het vastleggen van tickets.<\/a><\/p>\n<br>\n<h2>Ticketroutering<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Ticket-Routing.png\" alt=\"Ticketroutering\" width=\"800\" class=\"alignleft size-full wp-image-139854\"><\/center>\n<br>\n<p>Routeer tickets en taken (items) in elke fase van hun levenscyclus naar waar ze moeten zijn. U kunt de workflowautomatiseringen van OneDesk gebruiken om items automatisch door te sturen naar projecten, individuele teamleden, teams, door middel van round-robin en meer. Minimaliseer de tijd die u besteedt aan het naar de juiste persoon of locatie brengen van items.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Lees hier meer over ticketroutering.<\/a><\/p>\n<br>\n<h2>Tickets oplossen<\/h2>\n<br>\n<p>Zodra tickets uw OneDesk binnenstromen, moet u uitzoeken aan welke u moet werken en de tickets met de hoogste prioriteit aanpakken. Dat is waar aangepaste weergaven binnenkomen.<\/p>\n\n<p><b>Aangepaste weergaven voor uw tickets<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Aangepaste weergaven voor uw tickets\" width=\"800\" class=\"alignleft size-full wp-image-139873\">\n<br>\n<p>In OneDesk kunt u aangepaste weergaven maken die u een gefilterde weergave tonen van tickets in de aan u toegewezen projecten. Gebruik de filters om aangepaste weergaven te maken waarmee u kunt zien welke tickets aan u zijn toegewezen en die op prioriteit kunt sorteren. Of genereer andere nuttige weergaven die u kunnen helpen de oplossingstijd van uw tickets te versnellen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Lees hier meer over aangepaste weergaven.<\/a><\/p>\n<br>\n<p><b>Werken aan een ticket<\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Working-on-a-Ticket-1.png\" alt=\"Werken aan een ticket\" width=\"800\" class=\"alignleft size-full wp-image-139944\"><\/center>\n<br>\n<p>Het meeste werk dat nodig is om een ticket op te lossen, kan worden gedaan in het detailpaneel van het ticket. U kunt vanuit \u00e9\u00e9n weergave met klanten praten, bijlagen bekijken, de ticketstatus bijwerken en meer.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/werken-aan-een-ticket-of-taak\/\">Lees hier meer over het detailpaneel.<\/a><\/p>\n<br>\n<b>Communiceren met klanten<\/b>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-Customers.png\" alt=\"Communiceren met klanten\" width=\"800\" class=\"alignleft size-full wp-image-139895\"><\/center>\n<br>\n<p>In OneDesk hoeft u zich geen zorgen te maken over waar de communicatie vandaan komt of naartoe gaat; OneDesk zorgt voor de details. Het maakt niet uit of klanten met u communiceren via de klant-apps, e-mail of livechat, alle communicatie wordt gecentraliseerd in OneDesk. Stuur tekst, links, afbeeldingen, bijlagen en meer, OneDesk stuurt uw communicatie naar het kanaal dat uw klant gebruikt.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">Lees hier meer over klantcommunicatie.<\/a><\/p>\n<br>\n<p><b>Communiceren met uw team <\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-your-Team.png\" alt=\"Communicating with your Team\" width=\"800\" class=\"alignleft size-full wp-image-139906\"><\/center>\n<br>\n<p>Met OneDesk kunt u contact houden met uw gebruikers en teams om ervoor te zorgen dat u allemaal op dezelfde pagina werkt. U kunt uw gebruikersinstellingen wijzigen om te bepalen waarover u op de hoogte wordt gesteld en de mobiele app gebruiken om met andere gebruikers of klanten te communiceren, of uw opdrachten bijwerken vanaf uw telefoon. Een messenger-applicatie in OneDesk centraliseert alle inkomende communicatie, zodat u nooit een bericht mist.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Lees hier meer over teamcommunicatie.<\/a><\/p>\n<br>\n<p><b>Ticketstatussen bijwerken<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Updating-Ticket-Statuses.png\" alt=\"Ticketstatussen bijwerken\" width=\"800\" class=\"alignleft size-full wp-image-139931\">\n<br>\n<p>In OneDesk kunnen uw ticketstatussen handmatig worden gewijzigd of door automatiseringen die u instelt op basis van specifieke triggers. U kunt uw eigen aangepaste statussen configureren in uw OneDesk op basis van uw unieke workflow.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Lees hier meer over statussen.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/going-live-to-customers\/';\"><Previous{{{wpml_tag_111}}}\n{{{wpml_tag_112}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inhoudsopgave Dieper duiken In OneDesk heb je veel controle over waar je tickets vandaan komen, waar ze naartoe worden gerouteerd en meer. Tickets vastleggen U kunt op een van de volgende manieren een ticket of taak (items) in OneDesk krijgen: het vastleggen van e-mails van uw ondersteunings-e-mailadres, met behulp van een intern formulier voor het [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-154773","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ticketing Systeem &amp; Routering | OneDesk HelpDesk &amp; PM Onboarding Guide<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectmanagementsoftware in \u00e9\u00e9n applicatie. 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