{"id":154913,"date":"2021-12-20T16:01:08","date_gmt":"2021-12-20T16:01:08","guid":{"rendered":"https:\/\/onedesk.com\/kenmerken-index\/agent-performance-monitoring\/"},"modified":"2023-08-08T19:08:14","modified_gmt":"2023-08-08T19:08:14","slug":"agent-prestatiebewaking","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/kenmerken-index\/agent-prestatiebewaking\/","title":{"rendered":"Bewaking van agentprestaties"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154913\" class=\"elementor elementor-154913 elementor-83361\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c81b050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c81b050\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e3e858b\" data-id=\"3e3e858b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40e3604 elementor-widget elementor-widget-heading\" data-id=\"40e3604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Controle van agentprestaties<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d903f05 elementor-widget elementor-widget-text-editor\" data-id=\"7d903f05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verbeter de kwaliteit van uw ondersteuningsteam.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34300d3 elementor-align-center elementor-widget elementor-widget-global elementor-global-131872 elementor-widget-button\" data-id=\"34300d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up free!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6616523c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6616523c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76fc810\" data-id=\"76fc810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26067075 elementor-widget elementor-widget-image\" data-id=\"26067075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-144662\" alt=\"kantoor\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a6cc0f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a6cc0f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-273eea6c\" data-id=\"273eea6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d3bb837 elementor-widget elementor-widget-text-editor\" data-id=\"5d3bb837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met OneDesk kunt u uw helpdeskmedewerkers monitoren en rapporten uitvoeren om ervoor te zorgen dat ze hun werk effici\u00ebnt doen en tegelijkertijd uitzonderlijke klantenondersteuning bieden. Dit zijn de voordelen van deze functie:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6642d9e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6642d9e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e75e79c\" data-id=\"e75e79c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf56eaf elementor-widget elementor-widget-image\" data-id=\"cf56eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"702\" height=\"397\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png\" class=\"attachment-large size-large wp-image-144674\" alt=\"timer volgen\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png 702w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-530x300.png 530w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-255x144.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-141x80.png 141w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-71x40.png 71w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-480x271.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-500x283.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-360x204.png 360w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ada26e3\" data-id=\"2ada26e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a9a4b47 elementor-widget elementor-widget-heading\" data-id=\"1a9a4b47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bekijk de huidige en eerdere activiteiten van een agent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727598bd elementor-widget elementor-widget-text-editor\" data-id=\"727598bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met OneDesk kunt u in realtime zien waar uw agenten aan werken. Bekijk wie er momenteel aan welk ticket werkt via <a href=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/configureerbare-werkweergaven\/\">aangepaste weergaven<\/a> en de timerbewakingswidget. U kunt ook alle eerdere activiteiten van uw agenten volgen om te zien waar ze gedurende een bepaalde periode aan hebben gewerkt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a8082ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a8082ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b575981\" data-id=\"5b575981\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e5cff41 elementor-widget elementor-widget-heading\" data-id=\"1e5cff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Genereer prestatierapporten voor agenten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a910bcb elementor-widget elementor-widget-text-editor\" data-id=\"a910bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk biedt meerdere manieren om <a href=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/agent-prestatiebewaking\/\">rapporten over de prestaties van agenten te bekijken<\/a> . U kunt de totale hoeveelheid werk bekijken die elke agent heeft gedaan, samen met hun verdeling van gelogde uren. U kunt visueel zien hoeveel uren elke agent heeft gewerkt in vergelijking met elkaar. U kunt het aantal tickets dat is voltooid, in uitvoering en nog niet is gestart per agent vergelijken. Er is ook een tevredenheidsscore die de algehele tevredenheid aangeeft van de klanten die door elke agent worden bediend.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61c8615b\" data-id=\"61c8615b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffba19d elementor-widget elementor-widget-image\" data-id=\"ffba19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"398\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png\" class=\"attachment-large size-large wp-image-144679\" alt=\"rapporten door cessionaris\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-302x300.png 302w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-255x254.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-360x358.png 360w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Controle van agentprestaties Verbeter de kwaliteit van uw ondersteuningsteam. Sign up free! Met OneDesk kunt u uw helpdeskmedewerkers monitoren en rapporten uitvoeren om ervoor te zorgen dat ze hun werk effici\u00ebnt doen en tegelijkertijd uitzonderlijke klantenondersteuning bieden. Dit zijn de voordelen van deze functie: Bekijk de huidige en eerdere activiteiten van een agent Met OneDesk [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151671,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154913","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bewaking van agentprestaties | OneDesk Help Desk-software-app<\/title>\n<meta name=\"description\" content=\"OneDesk is software voor helpdesk en projectbeheer. Ontdek hoe u met OneDesk de prestaties van uw helpdeskmedewerkers kunt monitoren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/agent-prestatiebewaking\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bewaking van agentprestaties | OneDesk Help Desk-software-app\" \/>\n<meta property=\"og:description\" content=\"OneDesk is software voor helpdesk en projectbeheer. Ontdek hoe u met OneDesk de prestaties van uw helpdeskmedewerkers kunt monitoren.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/agent-prestatiebewaking\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:08:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Bewaking van agentprestaties | OneDesk Help Desk-software-app","description":"OneDesk is software voor helpdesk en projectbeheer. 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