{"id":154923,"date":"2021-12-20T16:01:43","date_gmt":"2021-12-20T16:01:43","guid":{"rendered":"https:\/\/onedesk.com\/kenmerken-index\/geautomatiseerde-bot-reactie\/"},"modified":"2022-11-04T17:40:34","modified_gmt":"2022-11-04T17:40:34","slug":"geautomatiseerde-bot-reactie","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/kenmerken-index\/geautomatiseerde-bot-reactie\/","title":{"rendered":"Geautomatiseerde botreactie"},"content":{"rendered":"\t\t
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Geautomatiseerde botreactie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Informeren, communiceren, ondersteunen<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Met de geautomatiseerde bot van OneDesk kunt u informatie aan uw klanten weergeven op basis van door u ingestelde triggers. Deze botreacties en de bot kunnen worden aangepast aan uw behoeften. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"automatisch\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Houd klanten op de hoogte van hun verzoeken<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Klanten verwachten dat ze op de hoogte worden gehouden van updates of wijzigingen die in hun verzoeken zijn aangebracht. De bot kan daarbij helpen. De bot van OneDesk kan updates naar uw klanten sturen met elk interval of na elke door u ingestelde update, zodat u hen op de hoogte kunt houden en op zijn beurt de vragen die u van hen ontvangt over statusupdates<\/a> kunt verminderen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pas naam en avatar aan uw merk aan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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De Automated Bot van OneDesk kan van u zijn. In de administratieve instellingen kun je de naam en avatar van de bot aanpassen aan de huisstijl van je bedrijf. U kunt ook de naam en avatar van de bot instellen als een echte werknemer, zodat deze er menselijker uitziet voor uw klanten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Cre\u00eber reacties op basis van trefwoordtriggers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Uw bot kan op bijna alles geautomatiseerde antwoorden sturen; de enige beperking is je verbeelding. Hierdoor kunt u automatisch vragen van klanten beantwoorden en de last voor uw klantenondersteuningsteam verlichten.<\/p>\n<\/p>\n

Krijg je meerdere vragen over een aankomend evenement? Maak een trigger waarmee de bot de meest gevraagde informatie over de gebeurtenis kan terugschieten. Klanten die om contactgegevens vragen? Maak een trigger en de bot kan antwoorden met alle manieren waarop uw klanten contact met u kunnen opnemen. Te veel vragen om hulp bij het opnieuw instellen van uw wachtwoord? Een automatisch antwoord gemaakt om uw gebruikers de juiste stappen te geven om hun wachtwoord opnieuw in te stellen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Geef belangrijke antwoorden aan klanten, zelfs wanneer ze offline zijn<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Uw klanten hebben belangrijke vragen en soms stellen ze die wanneer u niet op uw werk bent. Laat ze niet wachten op uw terugkeer. De Automated Bot kan worden geconfigureerd om belangrijke verzoeken van klanten te beantwoorden terwijl u weg bent, zodat uw klanten niet hoeven te wachten op uw terugkeer om hun verzoeken te behandelen. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSign up free!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Geautomatiseerde botreactie Informeren, communiceren, ondersteunen Sign up free! Met de geautomatiseerde bot van OneDesk kunt u informatie aan uw klanten weergeven op basis van door u ingestelde triggers. Deze botreacties en de bot kunnen worden aangepast aan uw behoeften. Houd klanten op de hoogte van hun verzoeken Klanten verwachten dat ze op de hoogte worden […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151671,"menu_order":43,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154923","page","type-page","status-publish","hentry"],"yoast_head":"\nGeautomatiseerde botreactie | OneDesk Helpdesk Software-app<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectmanagementsoftware. 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