{"id":155261,"date":"2021-12-20T16:04:48","date_gmt":"2021-12-20T16:04:48","guid":{"rendered":"https:\/\/onedesk.com\/kenmerken-index\/klantcommunicatie-samenwerking\/"},"modified":"2024-06-20T20:51:13","modified_gmt":"2024-06-20T20:51:13","slug":"klant-communicatie-samenwerking","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/kenmerken-index\/klant-communicatie-samenwerking\/","title":{"rendered":"Klantcommunicatie en samenwerking"},"content":{"rendered":"\t\t
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Klantcommunicatie en samenwerking<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Met OneDesk kunt u eenvoudig communiceren en samenwerken met uw klanten. Klanten kunnen ervoor kiezen om via hun voorkeurskanaal te communiceren en gesprekken worden gecentraliseerd in OneDesk. Houd conversaties gekoppeld aan relevante taak-, ticket- of projectdetails en volg al uw conversaties in realtime.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Communicatie centraliseren<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Met OneDesk kunt u uw klanten rechtstreeks berichten sturen. Klanten kunnen berichten rechtstreeks ontvangen in hun e-mail, het klantenportaal, de livechat of in ge\u00efntegreerde<\/a> apps. Zowel agenten als klanten hebben de flexibiliteit om hun favoriete communicatiekanaal te kiezen. Hoe dan ook, de communicatie is gecentraliseerd in OneDesk. U kunt gesprekken koppelen aan en koppelen aan tickets, taken en projecten, zodat de communicatie in-context is. Met de Messenger-app<\/a> heb je toegang tot al je gesprekken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n E-mail naar ticket\n \n <\/h3>\n
\n Koppel uw O365- of Google-e-mailaccounts rechtstreeks. Of stuur elke inbox automatisch door naar OneDesk. Alle inkomende e-mails worden vastgelegd als tickets<\/a> . Alle belangrijke informatie wordt vastgelegd. Klanten ontvangen latere communicatie die u op het ticket maakt rechtstreeks in hun eigen inbox. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Klantenportaal\n \n <\/h3>\n
\n Met OneDesk kunnen uw klanten met u communiceren en samenwerken via een klantenportaal . Ze kunnen tickets opvolgen en op de hoogte blijven, nieuwe informatie sturen of nieuwe tickets aanmaken. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Ge\u00efntegreerde livechat \n \n <\/h3>\n
\n Voeg de livechat-messenger toe aan uw website om realtime berichtenuitwisseling met klanten en prospects mogelijk te maken. Los problemen snel op, betrek potenti\u00eble klanten of maak tickets via chats. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Samenwerking met klanten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Met OneDesk kunnen uw klanten met u samenwerken aan projecten. Er is communicatie op project- en taakniveau. Hiermee kunt u kiezen wie u bij uw discussies wilt betrekken en kunt u meer informatie en bronnen aanvragen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Takenportaal\n \n <\/h3>\n
\n Samen met tickets kunnen klanten vanuit het klantenportaal samenwerken aan projecttaken. Werk samen met uw klanten door hen taakdetails te laten delen, bijlagen toe te voegen of discussies te cre\u00ebren. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Berichten in context\n \n <\/h3>\n
\n Stuur e-mails of berichten over tickets en projecttaken. Gesprekken zijn rechtstreeks gekoppeld aan de details van relevant werk, waardoor de boodschap duidelijk en in de context blijft. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Rapportagehulpmiddelen\n \n <\/h3>\n
\n Verstuur automatisch gedetailleerde rapporten met de geplande rapportagetool van OneDesk. U kunt rapporten via e-mail verzenden naar uw collega's, klanten, leveranciers of belanghebbenden. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Meer over klantcommunicatie op de OneDesk-blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tE-mail naar Ticket Flow – Set-up inkomend\/uitgaand: volledige gids\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOntvang e-mails als tickets uit een of meerdere inboxen, zodat meerdere agenten samen op klanten kunnen reageren vanuit een centrale applicatie. Inhoudsopgave Hoe de e-mailstroom ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLees meer \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tDe klant-apps toevoegen aan uw website\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOneDesk bevat meerdere klantgerichte apps die u kunt gebruiken om communicatie met uw klanten mogelijk te maken. De apps omvatten de webwidget, messenger, portal, kennisbank ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLees meer \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Klantcommunicatie en samenwerking Met OneDesk kunt u eenvoudig communiceren en samenwerken met uw klanten. Klanten kunnen ervoor kiezen om via hun voorkeurskanaal te communiceren en gesprekken worden gecentraliseerd in OneDesk. Houd conversaties gekoppeld aan relevante taak-, ticket- of projectdetails en volg al uw conversaties in realtime. Schrijf je gratis in! Communicatie centraliseren Met OneDesk kunt […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151671,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-155261","page","type-page","status-publish","hentry"],"yoast_head":"\nKlantcommunicatie en samenwerking | OneDesk HelpDesk-software-app<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectbeheersoftware op \u00e9\u00e9n platform. Meer informatie over klantcommunicatie en samenwerking in OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/klant-communicatie-samenwerking\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klantcommunicatie en samenwerking | OneDesk HelpDesk-software-app\" \/>\n<meta property=\"og:description\" content=\"OneDesk is helpdesk- en projectbeheersoftware op \u00e9\u00e9n platform. Meer informatie over klantcommunicatie en samenwerking in OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/kenmerken-index\/klant-communicatie-samenwerking\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T20:51:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/ClientCommunication.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Klantcommunicatie en samenwerking | OneDesk HelpDesk-software-app","description":"OneDesk is helpdesk- en projectbeheersoftware op \u00e9\u00e9n platform. 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