{"id":156214,"date":"2021-12-21T14:26:56","date_gmt":"2021-12-21T14:26:56","guid":{"rendered":"https:\/\/onedesk.com\/communiceren-met-klanten\/"},"modified":"2022-01-24T15:21:08","modified_gmt":"2022-01-24T15:21:08","slug":"communiceren-met-klanten","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/","title":{"rendered":"Communiceren met klanten"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156214\" class=\"elementor elementor-156214 elementor-144075\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3962e1b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3962e1b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-734220e7\" data-id=\"734220e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ef59853 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ef59853\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6645f4da\" data-id=\"6645f4da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20502758 elementor-widget elementor-widget-heading\" data-id=\"20502758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inhoudsopgave<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d78ef7 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1d78ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1d78ef7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157375\"><a href=\"https:\/\/onedesk.com\/nl\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\">Eerste 10 minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157376\"><a href=\"https:\/\/onedesk.com\/nl\/onboarding-je-team\/\" class=\"elementor-item menu-link\">Onboarding van uw team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157377\"><a href=\"https:\/\/onedesk.com\/nl\/abonneren-going-pro\/\" class=\"elementor-item menu-link\">Abonneren &amp; Pro gaan<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157419\"><a href=\"https:\/\/onedesk.com\/nl\/live-gaan-naar-klanten\/\" class=\"elementor-item menu-link\">Live gaan naar klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157420\"><a href=\"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Routering en workflows voor tickets<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157421\"><a href=\"https:\/\/onedesk.com\/nl\/project-management-taak-workflows\/\" class=\"elementor-item menu-link\">Projectbeheer en taakworkflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157422\"><a href=\"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/\" class=\"elementor-item menu-link\">Communiceren met klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157423\"><a href=\"https:\/\/onedesk.com\/nl\/volgwerk\/\" class=\"elementor-item menu-link\">Werk volgen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1d78ef7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157375\"><a href=\"https:\/\/onedesk.com\/nl\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Eerste 10 minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157376\"><a href=\"https:\/\/onedesk.com\/nl\/onboarding-je-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding van uw team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157377\"><a href=\"https:\/\/onedesk.com\/nl\/abonneren-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonneren &amp; Pro gaan<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157419\"><a href=\"https:\/\/onedesk.com\/nl\/live-gaan-naar-klanten\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Live gaan naar klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157420\"><a href=\"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Routering en workflows voor tickets<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157421\"><a href=\"https:\/\/onedesk.com\/nl\/project-management-taak-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projectbeheer en taakworkflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157422\"><a href=\"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiceren met klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157423\"><a href=\"https:\/\/onedesk.com\/nl\/volgwerk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Werk volgen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e21417 elementor-widget elementor-widget-heading\" data-id=\"75e21417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dieper duiken<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f16b9d elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1f16b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1f16b9d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157465\"><a href=\"https:\/\/onedesk.com\/nl\/uw-workflow-aanpassen\/\" class=\"elementor-item menu-link\">Uw workflow aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157466\"><a href=\"https:\/\/onedesk.com\/nl\/uw-gebruikerservaring-aanpassen\/\" class=\"elementor-item menu-link\">De ervaring van uw gebruikers aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157467\"><a href=\"https:\/\/onedesk.com\/nl\/aanpassen-uw-klanten-ervaring\/\" class=\"elementor-item menu-link\">De ervaring van uw klanten aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157468\"><a href=\"https:\/\/onedesk.com\/nl\/gebruikers-beheren\/\" class=\"elementor-item menu-link\">Gebruikers beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157469\"><a href=\"https:\/\/onedesk.com\/nl\/klanten-beheren\/\" class=\"elementor-item menu-link\">Klanten beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157519\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/\" class=\"elementor-item menu-link\">OneDesk-kennisbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157521\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk-klantenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157522\"><a href=\"https:\/\/onedesk.com\/nl\/analyses\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1f16b9d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157465\"><a href=\"https:\/\/onedesk.com\/nl\/uw-workflow-aanpassen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uw workflow aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157466\"><a href=\"https:\/\/onedesk.com\/nl\/uw-gebruikerservaring-aanpassen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De ervaring van uw gebruikers aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157467\"><a href=\"https:\/\/onedesk.com\/nl\/aanpassen-uw-klanten-ervaring\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De ervaring van uw klanten aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157468\"><a href=\"https:\/\/onedesk.com\/nl\/gebruikers-beheren\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gebruikers beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157469\"><a href=\"https:\/\/onedesk.com\/nl\/klanten-beheren\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Klanten beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157519\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-kennisbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157521\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-klantenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157522\"><a href=\"https:\/\/onedesk.com\/nl\/analyses\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-70c5b04d\" data-id=\"70c5b04d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1db6861b elementor-widget elementor-widget-html\" data-id=\"1db6861b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>Er zijn veel manieren om te communiceren en te delen met uw klanten en de klantorganisaties waartoe ze behoren. In OneDesk kunt u deze functies gebruiken om aan projecten samen te werken en met uw klanten te communiceren.<\/p>\n<br>\n<h2>Delen met klanten en klantorganisaties<\/h2>\n<br>\n<p>U kunt uw projecten delen met klanten en klantorganisaties. Door te delen krijgen ze toegang tot wat JIJ ze laat zien in het project, op basis van de voorkeuren die je instelt in de instellingen van de klant-app. U kunt voorkeuren instellen waarmee ze alleen hun verzoeken, verzoeken van anderen in hun organisatie en meer kunnen zien.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-554e63ba-b250-4fb5-b45d-bf1669807ff2\">Lees hier meer over delen.<\/a><\/p>\n<br>\n<h2>Klantenportaal<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customer-Portal.jpg\" alt=\"Klantenportaal\" width=\"1000\" height=\"495\" class=\"alignleft size-full wp-image-140069\"><\/center>\n<br>\n<p>Met het klantenportaal van OneDesk kunnen uw klanten de status van hun tickets bekijken, samen met de eigenschappen en informatie over hun verzoeken die u hen toestaat. Het klantenportaal biedt u de mogelijkheid om uw klanten eerdere gesprekken over een verzoek te laten bekijken, verzoeken in te dienen via bijgevoegde webformulieren en meer. U kunt een klant ook toestaan om alle verzoeken te bekijken die hun organisatie indient of alleen hun eigen verzoeken.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f13f22a5-2cb6-41c8-a621-b28485dde2d8\">Lees hier meer over het klantenportaal.<\/a><\/p>\n<br>\n<h2>Projectwerk schatten<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Estimate-Project-Work.png\" alt=\"Projectwerk schatten\" width=\"1000\" class=\"alignleft size-full wp-image-140080\"><\/center>\n<br>\n<p>Met OneDesk kunt u met behulp van Agile Project Management het werk inschatten dat nodig is om het project te voltooien. U kunt agile punten toewijzen aan uw taken en capaciteiten instellen voor uw projecten. Bekijk burndown- en snelheidsgrafieken om eenvoudig te visualiseren wat uw team heeft bereikt, welke doelen het nog moet bereiken en of uw team op schema ligt om de projectdeadline te halen. Controleer het Kanban-bord om de verdeling van de werklast te beheren en eenvoudig de status van uw taken te wijzigen.<\/p> \n<br>\n<h2>Gewerkte uren per project opgeven<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Provide-Hours-Worked-Per-Project.png\" alt=\"Gewerkte uren per project opgeven\" width=\"758\" height=\"643\" class=\"alignleft size-full wp-image-140091\"><\/center>\n<br>\n<p>Wanneer uw medewerkers beginnen met het registreren van werk aan uw projecten, kunt u plannen om rapporten over hun uren te ontvangen. Via de rapportagetool van OneDesk kunt u rechtstreeks in uw e-mailinbox rapporten krijgen over de vastgelegde tijd per project.<\/p>\n\n<\/p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8ee2e05f-9bdf-4dd9-bb12-32cc60b7eec5\">Lees hier meer over rapporteren.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/project-management-task-workflows\/';\"><Previous{{{wpml_tag_51}}}\n{{{wpml_tag_52}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inhoudsopgave Dieper duiken Er zijn veel manieren om te communiceren en te delen met uw klanten en de klantorganisaties waartoe ze behoren. In OneDesk kunt u deze functies gebruiken om aan projecten samen te werken en met uw klanten te communiceren. Delen met klanten en klantorganisaties U kunt uw projecten delen met klanten en klantorganisaties. [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-156214","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Klantcommunicatie | OneDesk HelpDesk &amp; PM Onboarding Guide<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectmanagementsoftware in \u00e9\u00e9n applicatie. 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