{"id":156857,"date":"2021-12-21T20:17:54","date_gmt":"2021-12-21T20:17:54","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-kennisbank\/"},"modified":"2022-01-21T19:10:47","modified_gmt":"2022-01-21T19:10:47","slug":"onedesk-kennisbank","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/","title":{"rendered":"OneDesk-kennisbank"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156857\" class=\"elementor elementor-156857 elementor-144082\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42f59e00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42f59e00\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64c02b60\" data-id=\"64c02b60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-726166af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"726166af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9bb17c5\" data-id=\"9bb17c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-349ee132 elementor-widget elementor-widget-heading\" data-id=\"349ee132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inhoudsopgave<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b6cec elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d3b6cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d3b6cec\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157375\"><a href=\"https:\/\/onedesk.com\/nl\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\">Eerste 10 minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157376\"><a href=\"https:\/\/onedesk.com\/nl\/onboarding-je-team\/\" class=\"elementor-item menu-link\">Onboarding van uw team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157377\"><a href=\"https:\/\/onedesk.com\/nl\/abonneren-going-pro\/\" class=\"elementor-item menu-link\">Abonneren &amp; Pro gaan<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157419\"><a href=\"https:\/\/onedesk.com\/nl\/live-gaan-naar-klanten\/\" class=\"elementor-item menu-link\">Live gaan naar klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157420\"><a href=\"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Routering en workflows voor tickets<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157421\"><a href=\"https:\/\/onedesk.com\/nl\/project-management-taak-workflows\/\" class=\"elementor-item menu-link\">Projectbeheer en taakworkflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157422\"><a href=\"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/\" class=\"elementor-item menu-link\">Communiceren met klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157423\"><a href=\"https:\/\/onedesk.com\/nl\/volgwerk\/\" class=\"elementor-item menu-link\">Werk volgen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d3b6cec\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157375\"><a href=\"https:\/\/onedesk.com\/nl\/first-10-minutes-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Eerste 10 minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157376\"><a href=\"https:\/\/onedesk.com\/nl\/onboarding-je-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding van uw team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157377\"><a href=\"https:\/\/onedesk.com\/nl\/abonneren-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonneren &amp; Pro gaan<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157419\"><a href=\"https:\/\/onedesk.com\/nl\/live-gaan-naar-klanten\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Live gaan naar klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157420\"><a href=\"https:\/\/onedesk.com\/nl\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Routering en workflows voor tickets<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157421\"><a href=\"https:\/\/onedesk.com\/nl\/project-management-taak-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projectbeheer en taakworkflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157422\"><a href=\"https:\/\/onedesk.com\/nl\/communiceren-met-klanten\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Communiceren met klanten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157423\"><a href=\"https:\/\/onedesk.com\/nl\/volgwerk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Werk volgen<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373a8442 elementor-widget elementor-widget-heading\" data-id=\"373a8442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dieper duiken<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0285c2 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"c0285c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-c0285c2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157465\"><a href=\"https:\/\/onedesk.com\/nl\/uw-workflow-aanpassen\/\" class=\"elementor-item menu-link\">Uw workflow aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157466\"><a href=\"https:\/\/onedesk.com\/nl\/uw-gebruikerservaring-aanpassen\/\" class=\"elementor-item menu-link\">De ervaring van uw gebruikers aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157467\"><a href=\"https:\/\/onedesk.com\/nl\/aanpassen-uw-klanten-ervaring\/\" class=\"elementor-item menu-link\">De ervaring van uw klanten aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157468\"><a href=\"https:\/\/onedesk.com\/nl\/gebruikers-beheren\/\" class=\"elementor-item menu-link\">Gebruikers beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157469\"><a href=\"https:\/\/onedesk.com\/nl\/klanten-beheren\/\" class=\"elementor-item menu-link\">Klanten beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157519\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/\" class=\"elementor-item menu-link\">OneDesk-kennisbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157521\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk-klantenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157522\"><a href=\"https:\/\/onedesk.com\/nl\/analyses\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-c0285c2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157465\"><a href=\"https:\/\/onedesk.com\/nl\/uw-workflow-aanpassen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Uw workflow aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157466\"><a href=\"https:\/\/onedesk.com\/nl\/uw-gebruikerservaring-aanpassen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De ervaring van uw gebruikers aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157467\"><a href=\"https:\/\/onedesk.com\/nl\/aanpassen-uw-klanten-ervaring\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De ervaring van uw klanten aanpassen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157468\"><a href=\"https:\/\/onedesk.com\/nl\/gebruikers-beheren\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gebruikers beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157469\"><a href=\"https:\/\/onedesk.com\/nl\/klanten-beheren\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Klanten beheren<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157519\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-kennisbank\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-kennisbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157521\"><a href=\"https:\/\/onedesk.com\/nl\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-klantenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157522\"><a href=\"https:\/\/onedesk.com\/nl\/analyses\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-185a3391\" data-id=\"185a3391\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-591b5a2c elementor-widget elementor-widget-html\" data-id=\"591b5a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Aanpasbaarheid<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customizability.jpg\" alt=\"Aanpasbaarheid\" width=\"1000\" height=\"457\" class=\"alignleft size-full wp-image-140400\"><\/center>\n<br>\n<p>In OneDesk kan uw kennisbank worden gebrandmerkt en aangepast. U kunt het uiterlijk en de kleuren wijzigen om uw kennisbank te voorzien van uw bedrijfskleuren en -logo. U kunt ook de kopteksten wijzigen en de functieartikelen die verschijnen toevoegen\/aanpassen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Lees hier meer over kennisbanken.<\/a><\/p>\n<br>\n<h2>Meerdere KB's<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Multiple-KBs.jpg\" alt=\"Meerdere KB's\" width=\"1000\" height=\"256\" class=\"alignleft size-full wp-image-140411\"><\/center>\n<br>\n<p>Misschien wilt u kennisbankartikelen en -informatie aan verschillende doelgroepen verstrekken. In OneDesk heeft u de mogelijkheid om meerdere kennisbanken te maken, elk aanpasbaar met zijn eigen unieke branding en ontwerp. Uw kennisbanken kunnen in elk ervan verschillende artikelen en informatie bevatten.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-4752312f-295c-4051-b480-8a31dd7e3bde\">Lees hier meer over het maken van meerdere kennisbanken.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/managing-customers\/';\"><Previous{{{wpml_tag_30}}}\n{{{wpml_tag_31}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inhoudsopgave Dieper duiken Aanpasbaarheid In OneDesk kan uw kennisbank worden gebrandmerkt en aangepast. U kunt het uiterlijk en de kleuren wijzigen om uw kennisbank te voorzien van uw bedrijfskleuren en -logo. U kunt ook de kopteksten wijzigen en de functieartikelen die verschijnen toevoegen\/aanpassen. Lees hier meer over kennisbanken. Meerdere KB&#8217;s Misschien wilt u kennisbankartikelen en [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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