{"id":260450,"date":"2023-10-27T17:37:59","date_gmt":"2023-10-27T17:37:59","guid":{"rendered":"https:\/\/onedesk.com\/begin-2\/interface-nav\/"},"modified":"2024-07-10T13:49:54","modified_gmt":"2024-07-10T13:49:54","slug":"interface-nav","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/begin\/interface-nav\/","title":{"rendered":"Handleiding Aan de slag 2- Interface"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260450\" class=\"elementor elementor-260450 elementor-260350\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9cefb6 e-flex e-con-boxed e-con e-parent\" data-id=\"a9cefb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fdbcf elementor-widget elementor-widget-heading\" data-id=\"f2fdbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Interface en navigatie<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-518d19b e-flex e-con-boxed e-con e-parent\" data-id=\"518d19b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2b80d63 e-con-full e-flex e-con e-child\" data-id=\"2b80d63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f21384 elementor-widget elementor-widget-heading\" data-id=\"9f21384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inhoud introductiegids:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b650856 elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile_extra elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"b650856\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-b650856\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Handleiding Aan de slag<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\">Handleiding Aan de slag 2- Interface<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\">Handleiding Aan de slag 3 &#8211; Werkstructuur<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\">Aan de slag Gids 4 &#8211; Ondersteuning toevoegen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\">Handleiding Aan de slag 5 &#8211; Ticketing en ondersteuning<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\">Handleiding Aan de slag 6 &#8211; PM &amp; Taken<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\">Handleiding Aan de slag 7 &#8211; Abonneren<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-b650856\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Handleiding Aan de slag<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Handleiding Aan de slag 2- Interface<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Handleiding Aan de slag 3 &#8211; Werkstructuur<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Aan de slag Gids 4 &#8211; Ondersteuning toevoegen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Handleiding Aan de slag 5 &#8211; Ticketing en ondersteuning<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Handleiding Aan de slag 6 &#8211; PM &amp; Taken<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Handleiding Aan de slag 7 &#8211; Abonneren<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e895292 e-con-full e-flex e-con e-child\" data-id=\"e895292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-962cb16 elementor-widget elementor-widget-text-editor\" data-id=\"962cb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk is een alles-in-\u00e9\u00e9n platform voor helpdesk, projectmanagement en PSA.<\/p>\n<p>In OneDesk zijn er <a href=\"https:\/\/onedesk.com\/nl\/helpdesk-projectmanagement-woordenlijst\/\" target=\"_blank\" rel=\"noopener\">gebruikers en klanten<\/a> . Gebruikers (agenten) zijn leden van uw team, meestal degenen die zijn toegewezen aan tickets of ander werk. Klanten (eindgebruikers) kunnen extern of intern zijn voor uw bedrijf, maar zijn de mensen voor wie u diensten verleent.<\/p>\n<p><strong>Gebruikers kunnen werkzaamheden uitvoeren in:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>De webapp &#8211; Toegankelijk via een desktop- of laptopbrowser. De webapp is de belangrijkste plek waar u en uw team werken. Het biedt de volledige functionaliteit om te reageren op klanten\/eindgebruikers, tickets of taken bij te werken, facturen aan te maken, uw account te configureren en meer.<\/li>\n<li>De mobiele app &#8211; Beschikbaar voor iOS en Android. De mobiele app biedt gebruikers de mogelijkheid om onderweg te werken. Hiermee kunnen gebruikers werk bijwerken, tijd indienen en op klanten reageren.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Klanten kunnen communiceren via:<\/strong><\/p>\n<ul>\n<li>E-mail &#8211; Klanten kunnen tickets indienen en meldingen ontvangen, of reageren op updates, allemaal vanuit hun e-mail. (We zullen hier later in de gids meer over leren).<\/li>\n<li>Klantapps &#8211; Klanten of eindgebruikers kunnen communiceren via de klantapplicaties. Deze toepassingen omvatten: de livechat, portal, formulieren en kennisbank. Een of meer van deze kunnen worden ingezet. De apps zijn toegankelijk vanaf mobiele, laptop- of desktopbrowsers via een link of de webwidget. Hierover zullen we later meer te weten komen.<\/li>\n<li>Andere tools via integraties &#8211; OneDesk kan worden ge\u00efntegreerd met een aantal applicaties van derden. Met sommige van deze integraties kunnen klanten communiceren of verzoeken indienen.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4e6e71 e-flex e-con-boxed e-con e-parent\" data-id=\"e4e6e71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d13b98 elementor-widget elementor-widget-text-editor\" data-id=\"6d13b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nodig uw team(gebruikers) uit wanneer u de &#8216;Getting Started Wizard&#8217; doorloopt. Klanten worden automatisch toegevoegd wanneer ze voor de eerste keer tickets indienen. U kunt ook gebruikers of klanten toevoegen via de knop &#8216;Toevoegen&#8217; in de bovenste balk.  <\/p>\n<p>Kom meer te weten:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eae86815-fa44-4016-9f6e-ca1c65dc2836\" target=\"_blank\" rel=\"noopener\">Gebruikers toevoegen\/beheren<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c59d72dd-56c0-475c-8e9e-ca3575c060f1\" target=\"_blank\" rel=\"noopener\">Over klanten &amp; klantorganisaties<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78c0a13 elementor-widget elementor-widget-heading\" data-id=\"78c0a13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De OneDesk-webapp<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec62d4 elementor-widget elementor-widget-text-editor\" data-id=\"8ec62d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De volledige functionaliteit van OneDesk bestaat in de webapp. Hier kunt u aan tickets werken, taken plannen, klanten factureren, rapporten maken en nog veel meer.  <\/p>\n<p>Beweeg de onderstaande cijfers voor meer informatie over delen van de interface.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4597cb2 e-flex e-con-boxed e-con e-parent\" data-id=\"4597cb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-047cdb4 elementor-widget elementor-widget-hotspot\" data-id=\"047cdb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hotspot&quot;:[{&quot;_id&quot;:&quot;ab058b2&quot;,&quot;hotspot_label&quot;:&quot;1&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Gebruikersapps bevinden zich in deze uiterst linkse zijbalk.  &lt;\\\/p&gt;\\n&lt;p&gt;De top drie: Tickets, Taken en Projecten zijn de belangrijkste gebruikersapps waarin uw team zal werken.  &lt;\\\/p&gt;&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;index&quot;:0,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;642b4ec&quot;,&quot;hotspot_label&quot;:&quot;2&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;De Messenger-app bevat uw gesprekken.&lt;\\\/p&gt;\\n&lt;p&gt;Klik onderaan op &#039;meer applicaties&#039; om toegang te krijgen tot alle andere gebruikersapps.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:84,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:1,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;d90f307&quot;,&quot;hotspot_label&quot;:&quot;3&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Het zijpaneel met uitzicht.&lt;\\\/p&gt;\\n&lt;p&gt;&#039;Views&#039; bepalen hoe items in het dashboard worden getoond (5) .&lt;\\\/p&gt;\\n&lt;p&gt;Er worden weergaven gemaakt van verschillende lay-outs, filters en groeperingen.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:34,&quot;sizes&quot;:[]},&quot;hotspot_custom_size&quot;:&quot;&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:2,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;7efda76&quot;,&quot;hotspot_label&quot;:&quot;4&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Bovenste werkbalk.&lt;\\\/p&gt;\\n&lt;p&gt;Klik op toevoegen om tickets, taken, projecten en meer aan te maken.&lt;\\\/p&gt;\\n&lt;p&gt;Klik op &#039;Extra&#039;s&#039; om toegang te krijgen tot importeren, macro&#039;s en andere functies.&lt;\\\/p&gt;\\n&lt;p&gt;Klik op het vergrootglas om een \\u200b\\u200bglobale zoekopdracht uit te voeren.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:31,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;5b31100&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Op uw dashboard worden de items weergegeven die u momenteel bekijkt.&lt;\\\/p&gt;\\n&lt;p&gt;Wat u bekijkt, hangt af van de app waarin u zich bevindt (1) en uw weergave (3).&lt;\\\/p&gt;\\n&lt;p&gt;Dubbelklik op een item om het volledige detailpaneel te openen.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:39,&quot;sizes&quot;:[]},&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;733de48&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Klik op Aan de slag om toegang te krijgen tot nuttige bronnen.&lt;\\\/p&gt;\\n&lt;p&gt;Klik op uw naam om toegang te krijgen tot verschillende snelle links om te werken.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:91,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;right&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;534fccc&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;U kunt chatten of een bericht achterlaten met ons ondersteuningsteam door op deze widget te klikken.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:96,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:88,&quot;sizes&quot;:[]},&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;hotspot_sequenced_animation&quot;:&quot;no&quot;,&quot;tooltip_position&quot;:&quot;top&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-in-out&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1530\" height=\"757\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface.webp\" class=\"attachment-full size-full wp-image-259754\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface.webp 1530w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-300x148.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-1024x507.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-768x380.webp 768w\" sizes=\"(max-width: 1530px) 100vw, 1530px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-ab058b2  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Gebruikersapps bevinden zich in deze uiterst linkse zijbalk.  <\/p>\n<p>De top drie: Tickets, Taken en Projecten zijn de belangrijkste gebruikersapps waarin uw team zal werken.  <\/p><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-642b4ec  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>De Messenger-app bevat uw gesprekken.<\/p>\n<p>Klik onderaan op 'meer applicaties' om toegang te krijgen tot alle andere gebruikersapps.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-d90f307  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Het zijpaneel met uitzicht.<\/p>\n<p>'Views' bepalen hoe items in het dashboard worden getoond (5) .<\/p>\n<p>Er worden weergaven gemaakt van verschillende lay-outs, filters en groeperingen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-7efda76  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Bovenste werkbalk.<\/p>\n<p>Klik op toevoegen om tickets, taken, projecten en meer aan te maken.<\/p>\n<p>Klik op 'Extra's' om toegang te krijgen tot importeren, macro's en andere functies.<\/p>\n<p>Klik op het vergrootglas om een \u200b\u200bglobale zoekopdracht uit te voeren.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-5b31100  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Op uw dashboard worden de items weergegeven die u momenteel bekijkt.<\/p>\n<p>Wat u bekijkt, hangt af van de app waarin u zich bevindt (1) en uw weergave (3).<\/p>\n<p>Dubbelklik op een item om het volledige detailpaneel te openen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-733de48  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Klik op Aan de slag om toegang te krijgen tot nuttige bronnen.<\/p>\n<p>Klik op uw naam om toegang te krijgen tot verschillende snelle links om te werken.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-534fccc  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>U kunt chatten of een bericht achterlaten met ons ondersteuningsteam door op deze widget te klikken.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09abf44 e-flex e-con-boxed e-con e-parent\" data-id=\"09abf44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1072605 elementor-widget elementor-widget-text-editor\" data-id=\"1072605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kom meer te weten:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=KhOXQP8favc\" target=\"_blank\" rel=\"noopener\">Video: OneDesk in 5 minuten<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b92141 elementor-widget elementor-widget-heading\" data-id=\"2b92141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De OneDesk mobiele app<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e503d15 elementor-widget elementor-widget-text-editor\" data-id=\"e503d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De mobiele applicatie OneDesk kan op uw telefoon worden ge\u00efnstalleerd, zodat u en uw team toegang hebben tot opdrachten, vragen van klanten kunnen beantwoorden, meldingen over nieuwe opdrachten kunnen ontvangen en meer. Deze app is beschikbaar voor zowel <a href=\"https:\/\/apps.apple.com\/us\/app\/onedesk\/id1140275352?ls=1\" target=\"_blank\" rel=\"noopener\">IOS<\/a> als <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Android<\/a> .<\/p>\n<p>Kom meer te weten:<\/p>\n<ul>\n<li><a href=\"https:\/\/youtu.be\/BW66IEvf4PY?si=Ii3KbBlEk2JGA1Iy\" target=\"_blank\" rel=\"noopener\">Video: de mobiele app<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a22e510 elementor-widget elementor-widget-heading\" data-id=\"a22e510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De klant-apps<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1da4f1 elementor-widget elementor-widget-text-editor\" data-id=\"b1da4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk biedt &#8216;klantgerichte applicaties&#8217;. Met deze toepassingen kunnen uw klanten\/eindgebruikers op verschillende manieren met u communiceren.<\/p>\n<p>De apps omvatten:<\/p>\n<ul>\n<li>De webwidget &#8211; Een component die op uw website kan worden geplaatst en klanten\/prospects toegang geeft tot andere apps.<\/li>\n<li>Het portaal &#8211; Hiermee kunnen klanten inloggen en updates en informatie over hun tickets bekijken.<\/li>\n<li>Livechat-messenger &#8211; Maakt realtime communicatie met klanten of prospects mogelijk.<\/li>\n<li>Webformulieren &#8211; Aanpasbare formulieren die klanten kunnen gebruiken om tickets in te dienen. U kunt defini\u00ebren welke velden verplicht zijn, zodat de noodzakelijke informatie wordt verstrekt.<\/li>\n<li>Knowledgebase &#8211; Een informatiecentrum voor klanten. De KB kan veelvoorkomende vragen beperken en agenten helpen bij het bieden van ondersteuning.  <\/li>\n<\/ul>\n<p>We zullen later meer leren over hoe u deze tools aan uw klanten kunt bieden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7636de elementor-widget elementor-widget-image\" data-id=\"b7636de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"336\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png\" class=\"attachment-medium_large size-medium_large wp-image-118944\" alt=\"customer apps cards\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1024x448.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-686x300.png 686w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1140x499.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-183x80.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-480x210.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-500x219.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-750x328.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-360x157.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png 1310w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cded0de elementor-widget elementor-widget-text-editor\" data-id=\"cded0de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kom meer te weten:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\" target=\"_blank\" rel=\"noopener\">Communicatiekanalen voor klanten<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8cdc8a0c-8d93-4574-8c51-e91ac7244e17\" target=\"_blank\" rel=\"noopener\">Over klantapplicaties<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\" target=\"_blank\" rel=\"noopener\">De webwidget<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9de860e elementor-align-right elementor-widget elementor-widget-button\" data-id=\"9de860e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/nl\/begin\/werkstructuur\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Volgende &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Interface en navigatie Inhoud introductiegids: OneDesk is een alles-in-\u00e9\u00e9n platform voor helpdesk, projectmanagement en PSA. In OneDesk zijn er gebruikers en klanten . Gebruikers (agenten) zijn leden van uw team, meestal degenen die zijn toegewezen aan tickets of ander werk. Klanten (eindgebruikers) kunnen extern of intern zijn voor uw bedrijf, maar zijn de mensen voor [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260416,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-260450","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Handleiding Aan de slag Stap 2: Interface en navigatie | E\u00e9nDesk<\/title>\n<meta name=\"description\" content=\"Stap twee van de OneDesk-handleiding Aan de slag. 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