{"id":95429,"date":"2021-05-11T13:41:46","date_gmt":"2021-05-11T13:41:46","guid":{"rendered":"https:\/\/onedesk.com\/it-ticketing-software\/"},"modified":"2021-12-15T16:10:36","modified_gmt":"2021-12-15T16:10:36","slug":"it-ticketing-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/helpdesk-software-2\/it-ticketing-software\/","title":{"rendered":"IT-ticketingsoftware"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"95429\" class=\"elementor elementor-95429 elementor-47591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36f8d6b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36f8d6b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3490cac2\" data-id=\"3490cac2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e61a74e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e61a74e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edff5dc\" data-id=\"edff5dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9293d elementor-widget elementor-widget-heading\" data-id=\"1f9293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT-ticketingsoftware<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d5a4f elementor-widget elementor-widget-text-editor\" data-id=\"56d5a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met IT-ticketingsoftware kunnen klanten of werknemers e-mailverzoeken indienen bij het ondersteuningsteam. Deze verzoeken worden vervolgens omgezet in tickets, waardoor agenten maatregelen kunnen nemen om het ticket op te lossen. Hier zijn enkele voordelen van het opnemen van een IT-helpdesksysteem of ticketingsoftware in uw organisatie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d89e127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d89e127\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c983db5\" data-id=\"c983db5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605e233 elementor-widget elementor-widget-image\" data-id=\"605e233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/customer-satisfaction.png\" class=\"attachment-large size-large wp-image-143088\" alt=\"klanttevredenheid\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898758a elementor-widget elementor-widget-image\" data-id=\"898758a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/immediate-attention.png\" class=\"attachment-large size-large wp-image-143066\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99273c elementor-widget elementor-widget-image\" data-id=\"f99273c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/efficient.png\" class=\"attachment-large size-large wp-image-143044\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d05fe8c\" data-id=\"d05fe8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d348bfc elementor-widget elementor-widget-heading\" data-id=\"d348bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verbeterde klanttevredenheid<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a2ea8 elementor-widget elementor-widget-text-editor\" data-id=\"69a2ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-ondersteuningssoftware dient als platform voor klanten om onmiddellijke hulp te zoeken bij technische problemen. Klanten kunnen onmiddellijke oplossingen voor hun problemen krijgen via ticketingsystemen voor de IT-helpdesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3775493 elementor-widget elementor-widget-heading\" data-id=\"3775493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Onmiddellijke interventie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d498 elementor-widget elementor-widget-text-editor\" data-id=\"351d498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wanneer een klant technische problemen ondervindt, kunnen ze onmiddellijk contact opnemen met de ondersteuningsmedewerkers via het ticketsysteem van de IT-helpdesk. Hierdoor kunnen agenten in realtime met klanten communiceren en problemen meteen oplossen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da92287 elementor-widget elementor-widget-heading\" data-id=\"da92287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zeer effici\u00ebnt<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e22f2 elementor-widget elementor-widget-text-editor\" data-id=\"47e22f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In plaats van te wachten in lange wachttijden voor oproepen, kunnen klanten contact opnemen met het IT-team via ticketingsoftware voor de helpdesk. Dit helpt zowel de klanten als het interne ondersteuningsteam om tijd te besparen en stelt de agenten in staat om te werken aan het oplossen van de verzoeken van de klant.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0e540d7\" data-id=\"0e540d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac9a383 elementor-widget elementor-widget-image\" data-id=\"ac9a383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1.png\" class=\"attachment-large size-large wp-image-143077\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7641ac elementor-widget elementor-widget-image\" data-id=\"b7641ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png\" class=\"attachment-large size-large wp-image-143055\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-58fd0ca\" data-id=\"58fd0ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c976bc elementor-widget elementor-widget-heading\" data-id=\"1c976bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Toegenomen productiviteit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fd53e elementor-widget elementor-widget-text-editor\" data-id=\"e5fd53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De meeste helpdesks hebben een zelfhulptoepassing voor klanten. Het doel is om antwoorden te bieden op veelgestelde vragen zonder handmatige tussenkomst van ondersteuningsmedewerkers. Als gevolg hiervan worden repetitieve taken ge\u00eblimineerd, zodat agenten aan meer kritieke taken kunnen werken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9268e3c elementor-widget elementor-widget-heading\" data-id=\"9268e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sneller resolutieproces<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03992f elementor-widget elementor-widget-text-editor\" data-id=\"e03992f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Niet alle klanten zijn even goed in het oplossen van technische problemen. In plaats van tijd te verspillen en naar oplossingen te zoeken, kunnen klanten contact opnemen met het IT-team voor een sneller oplossingsproces. Ondersteuningsagenten kunnen dan met hun teams samenwerken en het probleem snel oplossen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a24bed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a24bed9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1041370\" data-id=\"1041370\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8b51f elementor-widget elementor-widget-heading\" data-id=\"ec8b51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk IT-ondersteuningsdesksoftware<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9fec5 elementor-widget elementor-widget-text-editor\" data-id=\"7f9fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk biedt een uitgebreide IT-helpdeskoplossing. Als zeer intu\u00eftieve It-ticketingsysteemsoftware kan OneDesk worden bediend door iedereen met weinig of geen training. Met een reeks ingebouwde integraties is OneDesk een krachtige tool waarmee u uw taken binnen \u00e9\u00e9n platform kunt uitvoeren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23ea532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23ea532\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65859dc\" data-id=\"65859dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3f090a elementor-widget elementor-widget-heading\" data-id=\"d3f090a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integratieve toepassing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ac4c8 elementor-widget elementor-widget-text-editor\" data-id=\"d6ac4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk synchroniseert al uw e-mailverzoeken en zet ze om in tickets in de applicatie. Stuur uw support-e-mail automatisch door naar de aanmaak-e-mail van OneDesk en elimineer het handmatig invoeren van ticketdetails en klantrecords. U kunt integreren met ingebouwde applicaties of applicaties die door <a href=\"http:\/\/zapier.com\/\">Zapier<\/a> worden ondersteund. Applicatie-integratie maakt automatisch tickets aan bij OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f084489\" data-id=\"f084489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27603af elementor-widget elementor-widget-image\" data-id=\"27603af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png\" class=\"attachment-large size-large wp-image-95595\" alt=\"integraties\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-300x215.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-768x551.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-418x300.png 418w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-255x183.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-111x80.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-56x40.png 56w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-480x345.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-500x359.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-750x538.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-360x258.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e7f398 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e7f398\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a04b577\" data-id=\"a04b577\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa5e0ee elementor-widget elementor-widget-image\" data-id=\"aa5e0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"749\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png\" class=\"attachment-large size-large wp-image-142194\" alt=\"Klantcommunicatie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png 706w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1-283x300.png 283w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e107a5\" data-id=\"6e107a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2a046f elementor-widget elementor-widget-heading\" data-id=\"a2a046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bevordert communicatie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfbdae elementor-widget elementor-widget-text-editor\" data-id=\"adfbdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk-helpdesksoftware is gebouwd voor communicatie. Gebruikers kunnen communiceren met klanten via live chats en e-mails. Interne teams kunnen ook hun taken bespreken en samenwerken door interne notities te maken.<\/p>\n<ul>\n<li>Met de OneDesk <a href=\"https:\/\/onedesk.com\/nl\/klant-apps\/live-chat-applicatie\/\">Live<\/a> -chattoepassing kunt u verzoeken van klanten onmiddellijk oplossen. Ook essenti\u00eble documenten voor uw klanten kunt u direct bijvoegen.<\/li>\n<li>Betrek en werk samen met uw teamleden via de interne inbox van OneDesk. Bereik meer leden van uw team door meer gebruikers aan uw gesprekken toe te voegen. Voeg documenten toe en deel ze met uw team om werk van hogere kwaliteit te produceren.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d4867d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d4867d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d5854b\" data-id=\"1d5854b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395e8ab elementor-widget elementor-widget-heading\" data-id=\"395e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Werkstroomautomatisering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c62f2 elementor-widget elementor-widget-text-editor\" data-id=\"83c62f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/nl\/automatiseren-uw-workflow-met-onedesk\/\">Workflowautomatisering<\/a> is een krachtige functie binnen OneDesk. Automatiseer specifieke acties die herhaalde handmatige invoer van uw ondersteuningsagenten vereisen. Dit betekent dat u tickets, taken, functies en andere items in OneDesk kunt automatiseren. U kunt een reeks opdrachten toevoegen om de automatisering uit te voeren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c0843b\" data-id=\"4c0843b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86e930d elementor-widget elementor-widget-image\" data-id=\"86e930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"344\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png\" class=\"attachment-large size-large wp-image-186044\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png 985w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-300x105.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-768x268.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-859x300.png 859w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-255x89.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-229x80.png 229w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-480x168.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-500x175.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-750x262.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-360x126.png 360w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b200d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b200d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7a0e38\" data-id=\"a7a0e38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41fac43 elementor-widget elementor-widget-image\" data-id=\"41fac43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"314\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png\" class=\"attachment-large size-large wp-image-95933\" alt=\"IT-kennisbank\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png 698w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-300x135.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-667x300.png 667w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-255x115.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-178x80.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-89x40.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-480x216.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-500x225.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-360x162.png 360w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06a41a7\" data-id=\"06a41a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fee2a51 elementor-widget elementor-widget-heading\" data-id=\"fee2a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kennisbanktoepassing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0afde06 elementor-widget elementor-widget-text-editor\" data-id=\"0afde06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk biedt een ingebouwde Knowledgebase-applicatie voor gebruikers en klanten. Met de Knowledgebase kunnen klanten antwoorden vinden op veelgestelde vragen. Ondersteuningsagenten kunnen klanten gemakkelijk naar de <a href=\"https:\/\/onedesk.com\/how-to-enable-and-use-the-onedesk-knowledgebase\/\">kennisbankartikelen<\/a> leiden door de links naar de livechats te plakken.<\/p>\n<ul>\n<li>Upload zelfhulpartikelen die klanten stapsgewijze instructies geven om veelvoorkomende technische fouten op te lossen.<\/li>\n<li>Zorg voor visuals door video&#8217;s op te nemen, zodat uw klanten de processen beter kunnen begrijpen.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72cdb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72cdb3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b801272\" data-id=\"b801272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b07585 elementor-widget elementor-widget-heading\" data-id=\"6b07585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Klantenwebportaal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e36e5b7 elementor-widget elementor-widget-text-editor\" data-id=\"e36e5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met het OneDesk <a href=\"https:\/\/onedesk.com\/videos-using-onedesk\/what-can-customers-see-on-the-customer-portal\/\">-klantenwebportaal<\/a> kunnen klanten hun verzoeken verzenden, volgen en communiceren. U kunt beslissen welke eigenschappen u aan het webformulier wilt toevoegen om klanten meer transparantie te bieden.<\/p>\n<ul>\n<li>Verzenden: Klanten kunnen hun verzoeken doorsturen via webformulieren in de webportal.<\/li>\n<li>Volgen: op basis van de eigenschappen die aan het webformulier zijn toegevoegd, kunnen klanten de voortgang van hun tickets volgen.<\/li>\n<li>Bespreken: Als klanten meer informatie willen over de voortgang van hun ticket, kunnen ze dit bespreken met de ondersteuningsmedewerkers via e-mail of livechat.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08ec2eb\" data-id=\"08ec2eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b6a07 elementor-widget elementor-widget-image\" data-id=\"b8b6a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png\" class=\"attachment-large size-large wp-image-127105\" alt=\"IT-ticketingportaal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png 621w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10-300x145.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee62fd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee62fd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aad484b\" data-id=\"aad484b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed4e59b elementor-widget elementor-widget-image\" data-id=\"ed4e59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png\" class=\"attachment-large size-large wp-image-186545\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-287x300.png 287w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-255x266.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-480x502.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-500x523.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-360x376.png 360w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c9b811\" data-id=\"5c9b811\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df6364d elementor-widget elementor-widget-heading\" data-id=\"df6364d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets maken in OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce662a elementor-widget elementor-widget-text-editor\" data-id=\"dce662a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tickets zijn verzoeken van klanten die onmiddellijke actie vereisen. <a href=\"https:\/\/onedesk.com\/nl\/videos\/aanmaken-tickets-en-taken-in-onedesk\/\">Tickets kunnen op meerdere manieren worden aangemaakt<\/a> binnen de IT-ondersteuningssoftware van OneDesk.<\/p>\n<ul>\n<li>Gesprekken: Tickets kunnen worden vastgelegd uit klantgesprekken vanuit OneDesk livechats.<\/li>\n<li>Webformulieren: Klanten kunnen tickets aanmaken door hun aanvraag in te dienen via de webformulieren in de webportal.<\/li>\n<li>Integraties: Tickets kunnen automatisch worden aangemaakt wanneer u OneDesk integreert met andere applicaties.<\/li>\n<li>Ondersteunings-e-mail: door uw ondersteunings-e-mail automatisch door te sturen naar uw OneDesk-e-mail, worden e-mailverzoeken automatisch omgezet in tickets.<\/li>\n<li>Handmatige invoer: Interne gebruikers kunnen handmatig informatie invoeren om tickets te maken.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f34d07f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f34d07f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fbb0df9\" data-id=\"fbb0df9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3528cf9 elementor-widget elementor-widget-heading\" data-id=\"3528cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Levenscyclusstatus van tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce622 elementor-widget elementor-widget-text-editor\" data-id=\"10ce622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Open:<\/strong> Dit is de standaardstatus van het ticket toen het voor het eerst werd gemaakt.<\/p>\n<p><strong>In uitvoering:<\/strong> de ticketstatus verandert in &#8216;In uitvoering&#8217; wanneer er aan het ticket wordt gewerkt. Een gebruiker zou bijvoorbeeld handmatig of via de timer urenstaten kunnen toevoegen, en dit zou de status onmiddellijk veranderen.<\/p>\n<p><strong>Klant in behandeling:<\/strong> zodra u een klant beantwoordt door een gesprek binnen het ticket aan te maken, verandert de ticketstatus van open naar klant in behandeling.<\/p>\n<p><strong>Agent in behandeling:<\/strong> de ticketstatus In afwachting van agent treedt op wanneer de klant reageert op de ondersteuningsagent.<\/p>\n<p><strong>Gesloten:<\/strong> de status van een gesloten ticket geeft aan dat het ticket is opgelost door de ondersteuningsmedewerker en dat er geen verdere actie nodig is.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d516db1\" data-id=\"d516db1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69b3027 elementor-widget elementor-widget-image\" data-id=\"69b3027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118202\" alt=\"Configureerbare statussen\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17756a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17756a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a98fef\" data-id=\"6a98fef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966e7c6 elementor-widget elementor-widget-image\" data-id=\"966e7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png\" class=\"attachment-large size-large wp-image-186195\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-300x255.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-353x300.png 353w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-255x217.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-94x80.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-47x40.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-480x408.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-500x425.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-360x306.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f22d62\" data-id=\"8f22d62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7311958 elementor-widget elementor-widget-heading\" data-id=\"7311958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tickets omzetten in taken<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a085e8 elementor-widget elementor-widget-text-editor\" data-id=\"7a085e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met de OneDesk IT helpdesk ticket software zet je tickets om naar taken. Taken worden gemaakt wanneer ondersteuningsagenten extra werk moeten uitvoeren om verzoeken van klanten op te lossen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8019eab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8019eab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-af6fadf\" data-id=\"af6fadf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f11d16 elementor-widget elementor-widget-heading\" data-id=\"2f11d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Levenscyclusstatus van taken<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6b7ab elementor-widget elementor-widget-text-editor\" data-id=\"3b6b7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Open:<\/strong> Dit is de standaardstatus van taken wanneer ze zijn gemaakt.<br \/><strong>In uitvoering:<\/strong> elke keer dat gebruikers urenstaten aan de taak toevoegen, verandert de ticketstatus in in behandeling.<br \/><strong>Opnieuw geopend:<\/strong> wanneer een gesloten taak verder werk van de gebruiker vereist, kan de gebruiker het ticket eenvoudig opnieuw openen, waardoor de status kan worden gewijzigd.<br \/><strong>Gesloten:<\/strong> taken worden gesloten wanneer gebruikers de taak hebben voltooid<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bbb1f2\" data-id=\"2bbb1f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924afbc elementor-widget elementor-widget-image\" data-id=\"924afbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"348\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png\" class=\"attachment-large size-large wp-image-112045\" alt=\"Ticket_Statuses\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png 634w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-300x165.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-547x300.png 547w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-255x140.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-146x80.png 146w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-73x40.png 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-480x263.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-500x274.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-360x198.png 360w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-594330b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"594330b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98d1b51\" data-id=\"98d1b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b934614 elementor-widget elementor-widget-heading\" data-id=\"b934614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software voor IT-ondersteuningsbeheer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d054bf elementor-widget elementor-widget-text-editor\" data-id=\"8d054bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk is een veelzijdige applicatie die ook dient als een van de vele beheertools voor IT-serviceondersteuning voor uw team. Als zeer configureerbare software kunt u veel aanpassingen maken in OneDesk. Met deze aanpassingen kan uw team hun prestaties verbeteren en uiteindelijk hun serviceverzoeken beter beheren<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e1b2fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e1b2fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20b5050\" data-id=\"20b5050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07ad239 elementor-widget elementor-widget-image\" data-id=\"07ad239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png\" class=\"attachment-large size-large wp-image-118213\" alt=\"Configureerbare typen\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png 543w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-360x277.png 360w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb02628\" data-id=\"fb02628\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4609041 elementor-widget elementor-widget-heading\" data-id=\"4609041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maak meer tickettypes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3107f elementor-widget elementor-widget-text-editor\" data-id=\"5c3107f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U kunt maximaal 10 <a href=\"https:\/\/onedesk.com\/nl\/videos\/ticket-configuratie-opties\/\">tickettypen<\/a> maken via de beheerinstellingen van OneDesk.<\/p>\n<p>Schakel alle tickettypes in of uit volgens uw behoeften.<\/p>\n<p>Kies geschikte ticketpictogrammen op basis van uw tickettype.<\/p>\n<p>Geef de tickettypes een naam of hernoem of wijzig de zichtbaarheid van tickets door het item in of uit te schakelen.<\/p>\n<p>Elk tickettype heeft zijn eigen e-mailadres in OneDesk. Het bijbehorende e-mailadres voor tickets is bijvoorbeeld ticket@(naam van uw organisatie).onedesk.com.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8741f8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8741f8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-754282a\" data-id=\"754282a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ffed8c elementor-widget elementor-widget-heading\" data-id=\"8ffed8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ticketdetails toevoegen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df8f97 elementor-widget elementor-widget-text-editor\" data-id=\"8df8f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voeg meer informatie toe aan uw formulier voor het maken van tickets door <a href=\"https:\/\/onedesk.com\/videos\/setting-up-custom-fields-in-onedesk\/\">aangepaste velden te<\/a> gebruiken. OneDesk dient als software voor IT-helpdeskbeheer, waarmee u en uw team een zeer informatief ticketformulier kunnen maken. Met een gedetailleerd ticketformulier kunnen uw teams inzicht krijgen in hoe goed ze hun werk hebben beheerd. Dit dient als leidraad om de prestaties in de toekomst te verbeteren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fffa13\" data-id=\"6fffa13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd6f671 elementor-widget elementor-widget-image\" data-id=\"dd6f671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"943\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png\" class=\"attachment-large size-large wp-image-101046\" alt=\"Aangepaste velden\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-300x276.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-768x708.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1536x1415.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-326x300.png 326w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-977x900.png 977w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-255x235.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-87x80.png 87w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-480x442.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-500x461.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-750x691.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-360x332.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields.png 1628w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce16d27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce16d27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60f6bc5\" data-id=\"60f6bc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6057a01 elementor-widget elementor-widget-image\" data-id=\"6057a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186400\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee31a18\" data-id=\"ee31a18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e797d elementor-widget elementor-widget-heading\" data-id=\"f2e797d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA's toevoegen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e7189 elementor-widget elementor-widget-text-editor\" data-id=\"c7e7189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA&#8217;s zijn service level agreements met de klant en provider. Het definieert de reactie- en oplossingstijd voor items. Met OneDesk kunt u <a href=\"https:\/\/onedesk.com\/es\/videos\/acuerdos-de-nivel-de-servicio-slas-in-onedesk\/\">SLA&#8217;s<\/a> maken voor uw zakelijke klanten. Met de OneDesk Workflow Automation-functie kunt u de rechtverkrijgenden op de hoogte stellen van aanstaande inbreuken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8625bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8625bd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b15685a\" data-id=\"b15685a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-706bd43 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"706bd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/nl\/schrijf-je-gratis-in\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schrijf je gratis in!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c991a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c991a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec77a59\" data-id=\"ec77a59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0201cd0 elementor-widget elementor-widget-heading\" data-id=\"0201cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lees meer over IT-ticketing met OneDesk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d57cec elementor-widget elementor-widget-text-editor\" data-id=\"9d57cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/nl\/hoe-een-het-outsourcingbedrijf-onedesk-gebruikt-om-hun-werk-te-beheren\/\">Hoe een IT-outsourcingbedrijf OneDesk . gebruikt<\/a><br \/><a href=\"https:\/\/onedesk.com\/it-support-company-use-onedesk-for-helpdesk\/\">Hoe een IT-ondersteuningsbedrijf OneDesk gebruikt voor hun helpdesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/using-onedesk-for-office-it-departments\/\">OneDesk gebruiken voor IT-afdelingen op kantoor<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-manufacturer-uses-onedesk-to-manage-its-it-helpdesk-development-and-process-automation\/\">Hoe een fabrikant OneDesk gebruikt om zijn IT-helpdesk te beheren<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-materials-distributor-uses-onedesk-to-manage-it-tickets-and-projects\/\">Hoe een distributeur OneDesk gebruikt om IT-tickets en projecten te beheren<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-security-firm-uses-onedesk-to-both-support-their-customers-and-develop-their-own-product\/\">Hoe een IT-beveiligingsbedrijf OneDesk gebruikt om hun klanten te ondersteunen en hun eigen product te ontwikkelen.<\/a><br \/><a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">OneDesk integreert met Slack<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT-ticketingsoftware Met IT-ticketingsoftware kunnen klanten of werknemers e-mailverzoeken indienen bij het ondersteuningsteam. Deze verzoeken worden vervolgens omgezet in tickets, waardoor agenten maatregelen kunnen nemen om het ticket op te lossen. Hier zijn enkele voordelen van het opnemen van een IT-helpdesksysteem of ticketingsoftware in uw organisatie. Verbeterde klanttevredenheid IT-ondersteuningssoftware dient als platform voor klanten om onmiddellijke [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":95434,"parent":98211,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-95429","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT-ticketingsoftware | Functies | OneDesk<\/title>\n<meta name=\"description\" content=\"Beheer klantverzoeken van meerdere platforms met robuuste IT-ticketingsoftware. Houd klanten op de hoogte van de veranderende levenscyclus van hun tickets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/helpdesk-software-2\/it-ticketing-software\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT-ticketingsoftware | Functies | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Beheer klantverzoeken van meerdere platforms met robuuste IT-ticketingsoftware. 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