{"id":95700,"date":"2021-05-11T13:57:45","date_gmt":"2021-05-11T13:57:45","guid":{"rendered":"https:\/\/onedesk.com\/service-level-management-software\/"},"modified":"2021-12-15T17:55:03","modified_gmt":"2021-12-15T17:55:03","slug":"service-level-management-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/helpdesk-software-2\/service-level-management-software\/","title":{"rendered":"Software voor serviceniveaubeheer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"95700\" class=\"elementor elementor-95700 elementor-47620\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5149fec5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5149fec5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3be44\" data-id=\"e3be44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c539a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c539a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fabd569\" data-id=\"fabd569\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8a44c1 elementor-widget elementor-widget-heading\" data-id=\"d8a44c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software voor serviceniveaubeheer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b18a1e4 elementor-widget elementor-widget-text-editor\" data-id=\"b18a1e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Level Agreements (SLA) defini\u00ebren respons- of oplossingstijden voor inkomende tickets. OneDesk&#8217;s HelpDesk bevat intu\u00eftieve Service Level Agreement Management Software waarmee u uw beoogde responstijden kunt halen en uw klanten of eindgebruikers beter kunt bedienen.&nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; font-size: var( --e-global-typography-bd66c62-font-size ); font-weight: var( --e-global-typography-bd66c62-font-weight ); letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); font-style: inherit;\">Hier zijn enkele voordelen van het gebruik van Service Level Agreements in uw tickets:<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08377e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08377e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a3636fa\" data-id=\"a3636fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d2bc31 elementor-widget elementor-widget-image\" data-id=\"5d2bc31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143077\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4619b4d elementor-widget elementor-widget-image\" data-id=\"4619b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/clock-80x80-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143322\" alt=\"tijd\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a43b3e4\" data-id=\"a43b3e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c993f28 elementor-widget elementor-widget-heading\" data-id=\"c993f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verwachtingen stellen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a01c443 elementor-widget elementor-widget-text-editor\" data-id=\"a01c443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Level Agreements bepalen het serviceniveau dat een bedrijf aan zijn klanten levert. Deze serviceniveaus omvatten de reactietijd van de agent op verzoeken van klanten, de oplossingstijd en de kosten van de services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aab78e elementor-widget elementor-widget-heading\" data-id=\"7aab78e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tijdspecifiek<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-295bc4d elementor-widget elementor-widget-text-editor\" data-id=\"295bc4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De meeste SLA&#8217;s zijn tijdspecifiek en verzekeren klanten dat de geleverde service binnen een tijdslimiet valt. Als gevolg hiervan zijn agenten consistent in het oplossen van tickets.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-81872b2\" data-id=\"81872b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cc6955 elementor-widget elementor-widget-image\" data-id=\"8cc6955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/medal-1-80x80-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143333\" alt=\"bullseye\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37a2346 elementor-widget elementor-widget-image\" data-id=\"37a2346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/medal-80x80-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143311\" alt=\"medaille\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c0d2321\" data-id=\"c0d2321\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e7423 elementor-widget elementor-widget-heading\" data-id=\"90e7423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Doelen behalen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a479d7e elementor-widget elementor-widget-text-editor\" data-id=\"a479d7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met SLA&#8217;s kunnen ondersteuningsmedewerkers voldoen aan de verwachtingen van een klant op het gebied van serviceniveau. Door aan die verwachtingen te voldoen, worden agenten vaardiger in het afhandelen van verzoeken van klanten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ad8ea elementor-widget elementor-widget-heading\" data-id=\"a2ad8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Concurrentie voordeel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c7e9f elementor-widget elementor-widget-text-editor\" data-id=\"e7c7e9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Niet alle dienstverleners zijn bereid om service level agreements af te sluiten. Als bedrijf kunt u SLA&#8217;s aanbieden om uw klanten beter van dienst te zijn.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea01c11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea01c11\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67805f4\" data-id=\"67805f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-827672f elementor-widget elementor-widget-image\" data-id=\"827672f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186400\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dfeb36\" data-id=\"7dfeb36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f3484d elementor-widget elementor-widget-heading\" data-id=\"5f3484d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk Service Level Agreements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9e0d5 elementor-widget elementor-widget-text-editor\" data-id=\"ad9e0d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De <a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">Service Level Agreements<\/a> van OneDesk Service Level Management Software zijn gebruiksvriendelijk. Er kunnen meerdere SLA&#8217;s worden gemaakt in OneDesk, elk toegewezen aan een tickettype. SLA&#8217;s zijn standaard ingeschakeld in tickets met behulp van een voorbeeld-SLA-beleid.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc9292 elementor-widget elementor-widget-heading\" data-id=\"1fc9292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA's maken in OneDesk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c38954 elementor-widget elementor-widget-text-editor\" data-id=\"9c38954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U kunt SLA&#8217;s maken of bewerken door uw OneDesk-beheerpaneel te openen. Klik vervolgens op &#8220;Ticket&#8221; in het toepassingsgedeelte, scrol omlaag en klik op &#8220;SLA maken&#8221;. Geef de SLA een naam en vul het rooster van tijden versus ticketprioriteiten in voor elk type antwoord.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68cb616 elementor-widget elementor-widget-heading\" data-id=\"68cb616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA's automatiseren<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21fa8ae elementor-widget elementor-widget-text-editor\" data-id=\"21fa8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In OneDesk kunt u SLA-beleid toepassen op elk ticket via workflowautomatisering. Met de <a href=\"https:\/\/onedesk.com\/videos\/workflow-automations-in-onedesk\/\">functie voor workflowautomatisering<\/a> kunt u uw regels invoeren om het proces van het koppelen van uw SLA-beleid aan tickettypen te automatiseren. Dit elimineert de noodzaak om handmatig SLA-beleid toe te voegen aan elk tickettype en vermindert repetitief werk voor de agent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ecbb97e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ecbb97e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74c6129\" data-id=\"74c6129\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3abf59e elementor-widget elementor-widget-heading\" data-id=\"3abf59e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aankomende inbreuken melden<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aeff0d elementor-widget elementor-widget-text-editor\" data-id=\"6aeff0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reageer op tijd om service binnen de afgesproken termijn te leveren. Met de workflowautomatisering van OneDesk kunt u agenten op de hoogte stellen van SLA-inbreuken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f5f48e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f5f48e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-14e9553\" data-id=\"14e9553\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce12a7f elementor-widget elementor-widget-heading\" data-id=\"ce12a7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk SLA-bewaking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f741c5 elementor-widget elementor-widget-text-editor\" data-id=\"9f741c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U kunt uw SLA&#8217;s volgen via uw weergaven in OneDesk. Met weergaven kunnen u en uw teamleden <a href=\"https:\/\/onedesk.com\/videos\/creating-custom-views-for-tickets-tasks\/\">uw weergaven personaliseren<\/a> door filters, lay-outs en groepen toe te voegen. U kunt eenvoudig een indeling kiezen op basis van de 6 standaard weergaven in OneDesk. Voeg het filter &#8220;SLA-schending&#8221; of &#8220;SLA y\/n&#8221; toe en voeg eventuele andere details toe via groepen of geavanceerde filteropties.<\/p>\n<p>U kunt uw SLA-weergaven maken door eigenschappen te selecteren in het vervolgkeuzemenu Groep.<\/p>\n<ul>\n<li>Toestand<\/li>\n<li>Belangrijke informatie<\/li>\n<li>Toegewezen personen<\/li>\n<li>Volgers<\/li>\n<li>Aanvragers<\/li>\n<li>Discussies<\/li>\n<li>data<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3cdb0bc\" data-id=\"3cdb0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c3e6ec elementor-widget elementor-widget-image\" data-id=\"3c3e6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/2020-03-06-23-735x300-1.png\" class=\"attachment-large size-large wp-image-142778\" alt=\"sla monitoring\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/2020-03-06-23-735x300-1.png 735w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/2020-03-06-23-735x300-1-300x122.png 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9df7c5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9df7c5b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7224061\" data-id=\"7224061\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bec9c30 elementor-widget elementor-widget-text-editor\" data-id=\"bec9c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hier zijn enkele voorbeelden van SLA-weergaven die u kunt gebruiken om uw SLA&#8217;s te bewaken:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b75a6f elementor-widget elementor-widget-heading\" data-id=\"2b75a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA-schendingen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee71ef elementor-widget elementor-widget-text-editor\" data-id=\"2ee71ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met de weergave SLA-inbreuken kunt u gecontroleerde tickets controleren. Het bevat informatie zoals de inbreuktijd, de eerste responstijd en de oplossingstijd. Als kijker kunt u ook uw tickets zonder SLA-schending volgen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb3698c elementor-widget elementor-widget-heading\" data-id=\"cb3698c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA op prioriteit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c17bc12 elementor-widget elementor-widget-text-editor\" data-id=\"c17bc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U kunt uw SLA ook maken op prioriteitsweergave. Door het SLA y\/n-filter toe te voegen, kunt u prioriteit toevoegen in het vervolgkeuzemenu &#8220;Groep&#8221; en SLA&#8217;s bekijken op basis van prioriteit. U kunt een indeling voor deze weergave kiezen met de 6 standaard weergaven in OneDesk. Tree geeft bijvoorbeeld een hi\u00ebrarchie van de ticketitems. Terwijl Gannt-diagrammen u uw planning versus werkelijke cijfers laten zien in blauwe en groene balken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e44e4 elementor-widget elementor-widget-heading\" data-id=\"e9e44e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA door toegewezen personen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba88fc elementor-widget elementor-widget-text-editor\" data-id=\"9ba88fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U kunt uw weergave ook personaliseren volgens SLA door Assignees. De SLA door Assignees biedt u details over agenten die werken aan tickets met SLA-beleid. U kunt deze weergave maken door het SLA-j\/n-filter toe te voegen en de weergave vervolgens te groeperen op toegewezen personen. Net als de andere aangepaste weergaven hierboven, kunt u ook het meest geschikte lay-outtype kiezen op basis van uw weergave.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efef789 elementor-widget elementor-widget-heading\" data-id=\"efef789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA per klantorganisatie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466d024 elementor-widget elementor-widget-text-editor\" data-id=\"466d024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Via My Views kunt u ook een weergave maken met de SLA&#8217;s per &#8216;klantorganisatie&#8217;. Als u met meerdere zakelijke klanten te maken heeft en elke klant zijn eigen SLA-beleid heeft, maakt u gewoon de weergave SLA per klantorganisatie. Genereer deze weergave door het SLA j\/n-filter toe te voegen en de weergave vervolgens te groeperen volgens de klantorganisatie. Selecteer de beste lay-out die het beste bij uw behoeften past.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0e8e4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0e8e4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f22bdc\" data-id=\"9f22bdc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-204118e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"204118e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/nl\/schrijf-je-gratis-in\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schrijf je gratis in!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0721cfb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0721cfb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-900d041\" data-id=\"900d041\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-980981f elementor-widget elementor-widget-heading\" data-id=\"980981f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lees meer over Service Level Agreements in OneDesk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e4b1c elementor-widget elementor-widget-text-editor\" data-id=\"40e4b1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">Video: Service Level Agreements in OneDesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/nl\/uw-helpdesk-responstijden-verbeteren-met-slas\/\">De responstijden van uw helpdesk verbeteren met SLA&#8217;s<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-software-company-uses-onedesk-to-manage-their-service-level-agreements\/\">Hoe een softwarebedrijf OneDesk gebruikt om hun Service Level Agreements te beheren<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Software voor serviceniveaubeheer Service Level Agreements (SLA) defini\u00ebren respons- of oplossingstijden voor inkomende tickets. OneDesk&#8217;s HelpDesk bevat intu\u00eftieve Service Level Agreement Management Software waarmee u uw beoogde responstijden kunt halen en uw klanten of eindgebruikers beter kunt bedienen.&nbsp;Hier zijn enkele voordelen van het gebruik van Service Level Agreements in uw tickets: Verwachtingen stellen Service Level [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":98211,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-95700","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Software voor serviceniveaubeheer | Functies | OneDesk<\/title>\n<meta name=\"description\" content=\"Met de serviceniveaubeheersoftware van OneDesk kunt u een uitzonderlijke en tijdige klantenservice leveren door uw SLA&#039;s toe te voegen en te bewerken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/helpdesk-software-2\/service-level-management-software\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Software voor serviceniveaubeheer | Functies | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Met de serviceniveaubeheersoftware van OneDesk kunt u een uitzonderlijke en tijdige klantenservice leveren door uw SLA&#039;s toe te 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