{"id":95731,"date":"2021-05-11T13:58:12","date_gmt":"2021-05-11T13:58:12","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-portaal\/"},"modified":"2021-12-16T17:51:22","modified_gmt":"2021-12-16T17:51:22","slug":"helpdesk-portaal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/klant-apps\/helpdesk-portaal\/","title":{"rendered":"Helpdesk Portal-software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"95731\" class=\"elementor elementor-95731 elementor-48709\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33cf5ac5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33cf5ac5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22b7c214\" data-id=\"22b7c214\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57418469 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57418469\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f90375\" data-id=\"2f90375\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e1662c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e1662c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ce8eec7\" data-id=\"1ce8eec7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a6ead11 elementor-widget elementor-widget-heading\" data-id=\"3a6ead11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk Portal-software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e6c7a3 elementor-widget elementor-widget-text-editor\" data-id=\"9e6c7a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een helpdeskportaal dient als selfserviceplatform voor klanten en interne medewerkers binnen een organisatie. In de kern is een portaal een informatiecentrum voor eindgebruikers, dat hen in staat stelt met zelfhulpbronnen om veelvoorkomende technische problemen op te lossen. De zelfgestuurde bronnen stellen gebruikers in staat om fouten zelf op te lossen, waardoor lange wachttijden voor oproepen worden ge\u00eblimineerd. Als gevolg hiervan kunnen agenten zich concentreren op meer urgente taken en alleen tickets toegewezen krijgen als dat nodig wordt geacht.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17698387 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"17698387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/nl\/schrijf-je-gratis-in\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schrijf je gratis in!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-792eeea elementor-widget elementor-widget-heading\" data-id=\"792eeea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voordelen van het helpdeskportaal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7678c59e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7678c59e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-121341ca\" data-id=\"121341ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a1a653 elementor-widget elementor-widget-image\" data-id=\"6a1a653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"129\" height=\"125\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-95392\" alt=\"Toegenomen productiviteit\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1-83x80.png 83w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1-41x40.png 41w\" sizes=\"(max-width: 129px) 100vw, 129px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a400d07 elementor-widget elementor-widget-image\" data-id=\"a400d07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/customer-satisfaction-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-95515\" alt=\"Grotere klanttevredenheid\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/customer-satisfaction-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/customer-satisfaction-60x60.png 60w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588e223 elementor-widget elementor-widget-image\" data-id=\"588e223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-142512\" alt=\"E-mail naar Ticket\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-76a2cc66\" data-id=\"76a2cc66\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7258106 elementor-widget elementor-widget-text-editor\" data-id=\"7258106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toegenomen productiviteit<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab763d7 elementor-widget elementor-widget-text-editor\" data-id=\"ab763d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hogere klanttevredenheid<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-833d13d elementor-widget elementor-widget-text-editor\" data-id=\"833d13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Snellere ticketoplossing<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d0ab633\" data-id=\"d0ab633\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5049f88 elementor-widget elementor-widget-image\" data-id=\"5049f88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-95666\" alt=\"Grotere transparantie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-300x297.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-303x300.png 303w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-81x80.png 81w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-380x380.png 380w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6a5d2 elementor-widget elementor-widget-image\" data-id=\"3b6a5d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-95808\" alt=\"Verbeterde communicatie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-480x480.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-500x500.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-360x360.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-380x380.png 380w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0addf46 elementor-widget elementor-widget-image\" data-id=\"0addf46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-142490\" alt=\"Werk automatiseren\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-54031a1d\" data-id=\"54031a1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b6bef6 elementor-widget elementor-widget-text-editor\" data-id=\"5b6bef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> Grotere transparantie<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a7ba9 elementor-widget elementor-widget-text-editor\" data-id=\"33a7ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verbeterde communicatie<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-416b62c elementor-widget elementor-widget-text-editor\" data-id=\"416b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verminderde werkdruk<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31934b22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31934b22\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-525fd94d\" data-id=\"525fd94d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d240b4 elementor-widget elementor-widget-image\" data-id=\"0d240b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"551\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM.png\" class=\"attachment-large size-large wp-image-95826\" alt=\"Helpdesk Portal-software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM.png 683w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-300x242.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-372x300.png 372w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-255x206.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-99x80.png 99w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-50x40.png 50w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-480x387.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-500x403.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-360x290.png 360w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75213558\" data-id=\"75213558\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-648e5309 elementor-widget elementor-widget-heading\" data-id=\"648e5309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk Helpdesk Portal-software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae488d6 elementor-widget elementor-widget-text-editor\" data-id=\"5ae488d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk Helpdesk Portal-software is zeer configureerbaar. U kunt uw <a href=\"https:\/\/onedesk.com\/nl\/videos\/aanpassen-bedrijf-voorkeuren\/\">portaal<\/a> voorzien van uw bedrijfslogo en kleuren en het uw eigen maken. Voeg uw moedertaal toe aan uw klantapplicaties om uw klanten wereldwijd beter van dienst te zijn. Personaliseer uw messenger-applicatie, kies een achtergrondafbeelding of uw bedrijfslogo, maak avatars voor uw online ondersteuningsteam. Maak uw communicatie menselijk door foto&#8217;s van uw ondersteuningsmedewerkers bij te voegen om een gezicht achter het scherm toe te voegen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3458977 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3458977\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b987795\" data-id=\"b987795\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-079e998 elementor-widget elementor-widget-heading\" data-id=\"079e998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk Portal-hulpmiddelen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d32caf0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d32caf0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ffb34d7\" data-id=\"1ffb34d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f684ff elementor-widget elementor-widget-heading\" data-id=\"21f684ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kennis basis:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9bdd5 elementor-widget elementor-widget-text-editor\" data-id=\"ce9bdd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De OneDesk <a href=\"https:\/\/onedesk.com\/nl\/videos\/de-kennisbank-app\/\">Knowledgebase-applicatie<\/a> is een zelfhulpapplicatie om antwoorden op veelgestelde vragen te vinden. De Knowledgebase is een hub voor op richtlijnen gebaseerde artikelen of trainingsmodules waarmee gebruikers technische problemen kunnen oplossen zonder hulp van ondersteuningsagenten. Je kunt video&#8217;s uploaden of zelfs Knowledgebase-tickettypes maken om soortgelijke vragen te beantwoorden. Deze tickettypes kunnen worden georganiseerd op basis van zoekcategorie\u00ebn. Deze categorie\u00ebn kunnen ook worden gebruikt als statussen voor de kennisbankartikelen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-48545ac6\" data-id=\"48545ac6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cefd1f6 elementor-widget elementor-widget-image\" data-id=\"cefd1f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-95835\" alt=\"Kennis basis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb38a18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bb38a18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32f19148\" data-id=\"32f19148\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae47f66 elementor-widget elementor-widget-image\" data-id=\"ae47f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"927\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-1024x927.png\" class=\"attachment-large size-large wp-image-133544\" alt=\"Helpdesk Messenger\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-1024x927.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-300x271.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-768x695.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1.png 1240w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45729576\" data-id=\"45729576\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65b452f1 elementor-widget elementor-widget-heading\" data-id=\"65b452f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live Chat-toepassing:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf75e20 elementor-widget elementor-widget-text-editor\" data-id=\"4bf75e20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Livechat stelt u in staat om in realtime in contact te komen met uw klanten. Via live chats kunnen ondersteuningsmedewerkers snel de belangrijkste punten van de klant ontdekken en maatregelen nemen om deze onmiddellijk op te lossen. U en uw team kunnen BOT-antwoorden maken om uw klanten op de hoogte te houden, zodat ondersteuningsmedewerkers niet langer handmatig antwoorden hoeven in te voeren. U kunt <a href=\"https:\/\/onedesk.com\/helpdesk-chatbots-pros-cons\/\">BOT-antwoorden<\/a> bijvoorbeeld gebruiken om gebruikers op de hoogte te stellen wanneer tickets worden gemaakt of in het geval van een statusupdate om de voortgang van het verzoek aan te geven. In OneDesk worden BOT-antwoorden aangemaakt via Workflow Automation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-385282d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"385282d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61bbc1d\" data-id=\"61bbc1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee341aa elementor-widget elementor-widget-heading\" data-id=\"ee341aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Webformulieren:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91d92a elementor-widget elementor-widget-text-editor\" data-id=\"d91d92a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>U kunt voor elk type ticket of taak webformulieren maken. <a href=\"https:\/\/onedesk.com\/nl\/klant-apps\/ticket-formulieren\/\">Webformulieren<\/a> bevatten algemene eigenschappen zoals naam, details en bijlagen. Deze velden kunnen worden geselecteerd als vereisten om verzoeken voor klantenondersteuning in te dienen. U kunt aangepaste velden aan uw webformulieren toevoegen om extra ticketdetails aan uw klanten toe te voegen of, op hun beurt, meer informatie te ontvangen van de auteur van het ticket. Geef uw aangepaste veld een naam op basis van de informatie die u zoekt bij de ticketaanvrager. U kunt kiezen uit de vijf standaard typen aangepaste veldopties: tekst, getal, datum, kosten of keuze om uw aangepaste veld te maken voor aanvullende informatie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-526daf2\" data-id=\"526daf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d973bf6 elementor-widget elementor-widget-image\" data-id=\"d973bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"674\" height=\"519\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1.png\" class=\"attachment-large size-large wp-image-95643\" alt=\"Webformulieren\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1.png 674w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-360x277.png 360w\" sizes=\"(max-width: 674px) 100vw, 674px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-712fbc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"712fbc1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-333cd9c\" data-id=\"333cd9c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3259b4e elementor-widget elementor-widget-image\" data-id=\"3259b4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"839\" height=\"354\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2.png\" class=\"attachment-large size-large wp-image-95657\" alt=\"items in portal-app\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2.png 839w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-300x127.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-768x324.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-711x300.png 711w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-255x108.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-190x80.png 190w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-95x40.png 95w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-480x203.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-500x211.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-750x316.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-360x152.png 360w\" sizes=\"(max-width: 839px) 100vw, 839px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f04bbfe\" data-id=\"f04bbfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdc5327 elementor-widget elementor-widget-heading\" data-id=\"fdc5327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk Portal-systemen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b647e6 elementor-widget elementor-widget-text-editor\" data-id=\"3b647e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De portal geeft informatie aan klanten over hun supporttickets. Op basis van wat u deelt en om veiligheidsredenen, kunt u beslissen of de klanten moeten inloggen om de items te bekijken. Degenen <a href=\"https:\/\/onedesk.com\/nl\/videos\/wat-kunnen-klanten-zien-op-de-klantportal\/\">die de portal bekijken<\/a> , hebben alleen toegang tot de functies die u en uw team delen. De weergaveoptie kan bijvoorbeeld worden beperkt tot zelf aangevraagde artikelen of volgens klantorganisaties. Er zijn meer weergaveopties beschikbaar in de portal van OneDesk. Teamleden kunnen de beste criteria selecteren op basis van het kijkerspubliek.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c33668 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c33668\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76c97dd\" data-id=\"76c97dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d59022c elementor-widget elementor-widget-text-editor\" data-id=\"d59022c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Omdat de portal de kijker statuscontroles biedt en een ticketvoortgangstracker biedt, kunnen jij en je team de functies en eigenschappen kiezen die je wilt weergeven. De functies omvatten filterpanelen waarmee de kijker kan beslissen of ze zelf opgevraagde items gaan bekijken of alle items die ze volgen. Artikelen kunnen worden gevolgd op basis van status, projecten of artikeltype. Met OneDesk-portalfuncties kunnen gebruikers ook het tickettype zien op basis van het sorteertype: trending, recent en populair. U kunt eigenschappen kiezen die de ticketaanvrager kan bekijken. Eigenschappen zoals percentage voltooid, prioriteit en meer zijn beschikbaar voor u om te selecteren op basis van uw klanttypes.<\/p>\n<p>U kunt eenvoudig uw websiteportaal maken door het javascript op uw webpagina&#8217;s te plakken. Door naar uw administratieve instellingen in OneDesk te gaan, klikt u op klanttoepassingen en scrolt u naar beneden om de klant-app op uw website te vinden. Klik op Generate Snippet en plak het javascript op uw webpagina.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ad0984 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ad0984\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7722263\" data-id=\"7722263\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1be9cc2 elementor-widget elementor-widget-heading\" data-id=\"1be9cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT-serviceportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4431799 elementor-widget elementor-widget-text-editor\" data-id=\"4431799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cre\u00eber een IT-serviceportal voor interne medewerkers om supporttickets in te dienen of de status van hun aangevraagde item te bekijken. Interne medewerkers kunnen doorverwezen worden naar de <a href=\"https:\/\/onedesk.com\/nl\/klant-apps\/kennisbank-software\/\">Knowledgebase<\/a> applicatie om de stapsgewijze artikelen of modules te volgen naar veelgestelde vragen. Dit elimineert beltijden of lange e-mailthreads om het probleem te communiceren. Het biedt gebruikers ook de mogelijkheid om eenvoudige technische problemen zelf op te lossen en stelt agenten in staat zich te concentreren op meer kritieke taken. De IT-serviceportal zou de updates op het door de medewerker aangevraagde supportticket kunnen weergeven. Kijkers kunnen bijvoorbeeld de veranderende levenscyclusstatussen van hun supportticket controleren en een idee krijgen van hoe het IT-team stappen onderneemt om hun ticket op te lossen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-015aaeb\" data-id=\"015aaeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1115069 elementor-widget elementor-widget-image\" data-id=\"1115069\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"356\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2.png\" class=\"attachment-large size-large wp-image-95654\" alt=\"taken in portal-app\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-300x142.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-632x300.png 632w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-255x121.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-169x80.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-84x40.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-480x228.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-500x237.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-360x171.png 360w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd0e828 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd0e828\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-179a266\" data-id=\"179a266\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12d31e6 elementor-widget elementor-widget-image\" data-id=\"12d31e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"843\" height=\"316\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM.png\" class=\"attachment-large size-large wp-image-95871\" alt=\"Klantenportaal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM.png 843w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-300x112.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-768x288.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-800x300.png 800w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-255x96.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-213x80.png 213w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-107x40.png 107w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-480x180.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-500x187.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-750x281.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-360x135.png 360w\" sizes=\"(max-width: 843px) 100vw, 843px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-930989f\" data-id=\"930989f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13ca3cb elementor-widget elementor-widget-heading\" data-id=\"13ca3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-klantenportaal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3510036 elementor-widget elementor-widget-text-editor\" data-id=\"3510036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Door een helpdesk-klantenportaal te cre\u00ebren, informeert u uw klanten over de maatregelen die u neemt om hun problemen op te lossen. Een klantenportaal zorgt voor meer transparantie in uw workflow en stelt uw klanten in staat beter op de hoogte te blijven van de voortgang van de aanvraag. Eigenschappen zoals <a href=\"https:\/\/onedesk.com\/nl\/helpdesk-software-2\/service-level-management-software\/\">service level agreements<\/a> , looptijd, kosten, percentage voltooid kunnen aan klanten worden getoond. Het klantportaal kan verschillende soorten weergave-opties bieden, anders dan zelf aangevraagd en aangevraagd namens de organisatie van uw klant. Aanvragers kunnen gevolgd item volgen of alle gepubliceerde bronnen bekijken.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ce72424 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ce72424\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dd63fa5\" data-id=\"1dd63fa5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5b1925 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b5b1925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/nl\/schrijf-je-gratis-in\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schrijf je gratis in!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpdesk Portal-software Een helpdeskportaal dient als selfserviceplatform voor klanten en interne medewerkers binnen een organisatie. In de kern is een portaal een informatiecentrum voor eindgebruikers, dat hen in staat stelt met zelfhulpbronnen om veelvoorkomende technische problemen op te lossen. De zelfgestuurde bronnen stellen gebruikers in staat om fouten zelf op te lossen, waardoor lange wachttijden [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":95434,"parent":96810,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-95731","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized 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