{"id":96612,"date":"2021-05-11T14:51:15","date_gmt":"2021-05-11T14:51:15","guid":{"rendered":"https:\/\/onedesk.com\/stap-5-samenwerken\/"},"modified":"2021-05-11T14:52:49","modified_gmt":"2021-05-11T14:52:49","slug":"stap-5-samenwerken","status":"publish","type":"page","link":"https:\/\/onedesk.com\/nl\/stap-5-samenwerken\/","title":{"rendered":"Stap 5 – Werk samen"},"content":{"rendered":"

Door OneDesk te gebruiken, zijn gesprekken met teamleden of klanten nooit meer dan een klik verwijderd. test<\/p>\n

Bij OneDesk weten we dat communicatie vaak een succesvol project maakt of breekt. We hebben het eenvoudig gemaakt om samen te werken met uw teamleden en klanten. Zorg ervoor dat iedereen altijd op dezelfde pagina zit en zorg ervoor dat u zich nooit meer zorgen hoeft te maken over verloren e-mails, tickets of vergeten taken.<\/p>\n

Gebruikers en volgers toewijzen<\/h3>\n

Het delen van een project met een gebruiker of team betekent dat ze items erin kunnen bekijken en bespreken. Als u een item volgt, ontvangt u meldingen over nieuwe discussies erover. Auteurs, rechtverkrijgenden en discussiedeelnemers zullen het item automatisch volgen.<\/p>\n

Het delen van een project met een klant of klantorganisatie betekent dat zij de items erin kunnen zien op het klantenportaal (dit hangt ook af van uw portalinstellingen). Als u het project niet met hen deelt, kunt u nog steeds individuele tickets, taken of andere items met uw klanten delen.<\/p>\n

Om een project te delen, opent u het projectmenu linksboven op de pagina en klikt u op het pictogram “Delen” naast het project. U kunt bestaande gebruikers, nieuwe gebruikers, klanten of teams aan het project toevoegen.<\/p>\n

\"\"<\/p>\n

 <\/p>\n

U kunt ook een item toewijzen aan een gebruiker of team. Dit betekent dat ze verantwoordelijk zijn voor het voltooien van deze taak of het oplossen van het ticket. Om toe te wijzen, opent u de itemdetails en voegt u een of meer toegewezen personen toe.<\/p>\n

 <\/p>\n

\"User<\/p>\n

 <\/p>\n

 <\/p>\n

Gesprekken, e-mails en notificaties<\/h3>\n

U kunt taken, tickets en projecten bespreken met teamgenoten en klanten vanuit de hoofdwebapp van OneDesk, vanuit de mobiele app, per e-mail, vanuit de messenger of vanuit het klantenportaal. Discussies worden naadloos vastgelegd en doorgesluisd naarmate de antwoorden worden ontvangen. U kunt zelfs automatische antwoorden instellen om te zorgen voor standaardantwoorden. Aangezien gesprekken in realtime plaatsvinden, krijgt u uw werk sneller gedaan zonder dat u een pagina opnieuw hoeft te laden om een antwoord te zien.
\n<\/b><\/p>\n

\"\"<\/p>\n

Bijlagen<\/h3>\n

Deel bijlagen met uw teamleden rechtstreeks over elk item of project. Wilt u een visueel hulpmiddel, document, ontwerp of screenshot delen? Voeg het toe en iedereen in het project heeft direct toegang. U kunt zelfs dingen toevoegen via e-mail, aan gesprekken en zelfs in de messenger.<\/p>\n","protected":false},"excerpt":{"rendered":"

Door OneDesk te gebruiken, zijn gesprekken met teamleden of klanten nooit meer dan een klik verwijderd. test Bij OneDesk weten we dat communicatie vaak een succesvol project maakt of breekt. We hebben het eenvoudig gemaakt om samen te werken met uw teamleden en klanten. Zorg ervoor dat iedereen altijd op dezelfde pagina zit en zorg […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-96612","page","type-page","status-publish","hentry"],"yoast_head":"\nStap 5 - Werk samen - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesksoftware en projectbeheersoftware in \u00e9\u00e9n applicatie. 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