{"id":101639,"date":"2021-06-04T17:37:59","date_gmt":"2021-06-04T17:37:59","guid":{"rendered":"https:\/\/onedesk.com\/monitoring-uitgaande-e-mail-vastleggen-in-onedesk\/"},"modified":"2021-06-04T17:38:18","modified_gmt":"2021-06-04T17:38:18","slug":"monitoring-uitgaande-e-mail-vastleggen-in-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/monitoring-uitgaande-e-mail-vastleggen-in-onedesk\/","title":{"rendered":"Uitgaande e-mail bewaken en e-mail vastleggen in OneDesk"},"content":{"rendered":"

Als het uw taak is om een eindgebruiker of klantenondersteuningsorganisatie te beheren, is \u00e9\u00e9n ding waar u echt grip op moet hebben de stroom van ondersteunings-e-mails van en naar uw afdeling. U moet er zeker van zijn dat u alle inkomende tickets vastlegt, evenals alle reacties op die tickets. U moet ook alle uitgaande e-mail die door uw team is verzonden en de berichten over gesprekken die zij met klanten hebben, kunnen controleren.<\/p>\n

Natuurlijk biedt OneDesk u de tools om deze e-mails transparant te verzenden en te ontvangen, maar bijna net zo belangrijk, we bieden managers de tools om er zeker van te zijn of een bepaalde e-mail is vastgelegd, verzonden en afgeleverd.<\/p>\n

Uw uitgaande e-mail controleren<\/h3>\n

Wanneer OneDesk namens u een e-mail verzendt, willen we niet dat er een mysterie in zit. Daartoe bieden we het ‘Messaging Center’ dat alle actieve e-mailregels in uw account toont en u in staat stelt deze in of uit te schakelen, de inhoud aan te passen en de logica te wijzigen. Zie de video op het ‘Berichtencentrum’<\/a> voor meer details hierover.<\/p>\n

We bieden je ook een (bijna) realtime audit-log van alle e-mails die door je account zijn verzonden, zodat je ze met vertrouwen kunt traceren. Als een klant zegt dat ze nooit een e-mail hebben ontvangen, kun je hier controleren of deze is verzonden, afgeleverd of niet is afgeleverd, dan laten we het je zien.<\/p>\n

Deze tool is te vinden onder Beheer> Email instellingen> uitgaand
\n\"outgoing<\/p>\n

Voor elke e-mail in de lijst kunt u de bezorgstatus zien en zelfs de e-maildetails bekijken. In de e-maildetails geven we ook de gebeurtenissen weer die zijn geretourneerd door onze e-mail-API om u te laten weten wat er is gebeurd. Als de e-mail is teruggestuurd, laten we je dat weten; als de e-mail werd geblokkeerd door een spam-blocker, laten we u dat weten.
\n\"email<\/p>\n

We bewaren de laatste 1000 verzonden e-mails of de afgelopen 72 uur, als dat minder is. Het is belangrijk op te merken dat als je ervoor hebt gekozen om je eigen SMTP-server te gebruiken voor uitgaande e-mail, we dit niet voor je kunnen volgen. Om in dit geval een e-mail te traceren, moet u contact opnemen met de systeembeheerder die verantwoordelijk is voor uw e-mailserver.<\/p>\n

 <\/p>\n

Uw inkomende e-mail controleren<\/h3>\n

OneDesk legt e-mail vast die u automatisch doorstuurt vanaf uw ondersteunings-e-mailadressen en maakt overeenkomstige tickets aan in uw OneDesk-account. We leggen ook antwoorden op deze e-mails vast, zodat we ze kunnen opnemen in het gesprek op het ticket.<\/p>\n

We voorzien daarom ook een “Inkomende” e-mail audit-log zodat u ook al deze e-mails kunt traceren. Als een klant beweert een antwoord te hebben gestuurd of een ticket heeft ingediend, laat dit je weten of we het hebben ontvangen.<\/p>\n

Deze tool is te vinden onder: Administratie> Email instellingen> inkomend<\/strong>
\n\"incoming<\/p>\n

Voor elke e-mail in deze lijst kunt u de actie bekijken die door OneDesk is ondernomen, zoals “Ticket aangemaakt” of “Bericht toegevoegd”. U kunt ook de e-mailgegevens bekijken en de e-mail downloaden.
\n\"system<\/p>\n

Door de e-maildetails te bekijken, kunt u de evenementgeschiedenis van die e-mail zien, evenals een link naar het gemaakte ticket.
\n\"event<\/p>\n

Nogmaals, voor deze e-mails bewaren we de laatste 1000 verzonden e-mails of de afgelopen 72 uur, als dat minder is.<\/p>\n

Als u vragen heeft over het traceren van een e-mail, aarzel dan niet om deze hieronder te stellen of om contact met ons op te nemen via e-mail of chat.<\/p>\n","protected":false},"excerpt":{"rendered":"

Als het uw taak is om een eindgebruiker of klantenondersteuningsorganisatie te beheren, is \u00e9\u00e9n ding waar u echt grip op moet hebben de stroom van ondersteunings-e-mails van en naar uw afdeling. U moet er zeker van zijn dat u alle inkomende tickets vastlegt, evenals alle reacties op die tickets. U moet ook alle uitgaande e-mail […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-101639","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"\nUitgaande e-mail bewaken en vastleggen van e-mail | Hoe OneDesk te gebruiken<\/title>\n<meta name=\"description\" content=\"Het monitoren en controleren van uw helpdesk-e-mail is eenvoudig met OneDesk. 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