{"id":102877,"date":"2021-06-08T17:57:44","date_gmt":"2021-06-08T17:57:44","guid":{"rendered":"https:\/\/onedesk.com\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/"},"modified":"2021-06-08T17:57:44","modified_gmt":"2021-06-08T17:57:44","slug":"automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/","title":{"rendered":"Automatisch doorsturen \/ omleiden van uw e-mail naar OneDesk, met behulp van Outlook"},"content":{"rendered":"

Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier geven we de instructies voor de webversie van Outlook Web App \/ Office 365, evenals de desktopversie.<\/p>\n

STAP 1: Haal uw e-mailadres voor het vastleggen van uw OneDesk-ticket op<\/h2>\n

Navigeer in uw OneDesk-account naar:
\nAdministratie> Kaartjes> Soorten tickets
\n\"ticket<\/p>\n

Merk op dat elk ticket- en taaktype dat u inschakelt, zijn eigen opnameadres heeft. Dit betekent dat u automatisch kunt doorsturen vanuit veel verschillende bronnen om verschillende typen items in OneDesk te maken en elk type op een andere manier kunt routeren.<\/p>\n

STAP 2: Toegang tot het e-mailadres voor ondersteuning van uw bedrijf<\/h2>\n

Waarschijnlijk heeft u momenteel een e-mailadres dat uw klanten kunnen e-mailen als ze problemen, verzoeken of vragen hebben (zoiets als support@example.com). U moet alle e-mails die u via deze e-mailbox ontvangt automatisch doorsturen (omleiden) naar uw e-mailadres voor OneDesk-tickets. Om dit te doen, moet u een wijziging aanbrengen in uw e-mailinstellingen voor dit account.
\nLees ook de “Hoe e-mailloops te voorkomen”<\/a> artikel.<\/p>\n

STAP 3: Stel automatisch doorsturen in in uw e-mailaccount<\/h2>\n

Gebruik een van de onderstaande handleidingen om automatisch doorsturen in te stellen in uw Outlook-account. We hebben andere artikelen voor Gmail- of Gsuite-e-mailadressen.<\/p>\n

Uw ondersteunings-e-mail automatisch doorsturen met Outlook.com \/ Office 365 \/ Outlook Web App<\/h3>\n

– Klik op ‘Bekijk alle Outlook-instellingen’
\n\"outlook<\/p>\n

– Selecteer ‘Mail’ en ‘Doorsturen’
\n\"mail<\/p>\n

– Vink ‘Doorsturen inschakelen’ aan en voer uw OneDesk-e-mailadres in het veld “Mijn e-mail doorsturen naar” in: tickets@[yourURI] .OneDesk.com
\n\"enable<\/p>\n

U bent klaar. Dat was gemakkelijk.<\/p>\n

Automatisch doorsturen van uw ondersteuningsmail met behulp van Outlook Desktop Version \/ Microsoft Outlook for Office 365 MSO<\/h3>\n

Bereid je voor op 9 stappen…<\/h5>\n

– Klik op het menu ‘Bestand’ in de linkerbovenhoek.
\n\"file\"<\/p>\n

– Klik op ‘Regels en waarschuwingen beheren’
\n\"manage<\/p>\n

– Klik op de knop ‘Nieuwe regel…’
\n– Selecteer in de pop-up ‘Regel toepassen op berichten die ik ontvang’
\n– Klik op de knop ‘Volgende’
\n\"apply<\/p>\n

– Er verschijnt een bevestigingspop-up, klik op ‘Ja’
\n– Klik op de knop ‘Volgende’
\n\"click<\/p>\n

– Vink in het gedeelte ‘Stap 1’ het vakje ‘omleiden naar personen of openbare groep’ aan
\n– Klik onder ‘Stap 2’ op de link ‘mensen of openbare groep’
\n\"redirect<\/p>\n

– Het venster ‘Regeladres’ verschijnt
\n– Voeg hier uw e-mailadres voor het vastleggen van uw OneDesk-ticket toe. Dit is het adres dat u in stap 1 hierboven hebt opgehaald en heeft de indeling: tickets@[yourURI] .onedesk.com
\n– Klik OK’
\n\"rule<\/p>\n

– Terug in het venster ‘Wizard Regels’ klikt u op ‘Volgende’
\n\"redirect<\/p>\n

– Geef een naam aan uw omleidingsregel, zoals “Omleiden naar OneDesk”
\n– Zorg ervoor dat het vakje ‘Zet deze regel aan’ is aangevinkt
\n– Klik op de knop ‘Voltooien’.
\n\"turn<\/p>\n

– Terug in de pop-up ‘Regels en waarschuwingen’ klik je op de knop ‘Toepassen’
\n\"click<\/p>\n

U bent klaar \ud83d\ude09
\nElke nieuwe e-mail die in de e-mailbox wordt ontvangen, wordt nu automatisch doorgestuurd naar OneDesk en maakt een ticket aan in uw account. Bekijk ook onze Snelle start<\/a> Gids als je dat nog niet hebt gedaan.<\/p>\n","protected":false},"excerpt":{"rendered":"

Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier geven we de instructies voor de webversie van Outlook Web App \/ Office 365, evenals de desktopversie. STAP 1: Haal uw e-mailadres voor het vastleggen van uw OneDesk-ticket op Navigeer in uw OneDesk-account naar: Administratie> Kaartjes> Soorten tickets Merk op dat elk ticket- en […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9715],"tags":[],"class_list":["post-102877","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"\nAutomatisch doorsturen \/ omleiden van uw Outlook-e-mail naar OneDesk<\/title>\n<meta name=\"description\" content=\"Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier zijn de stapsgewijze instructies voor Outlook Web App \/ Office 365.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatisch doorsturen \/ omleiden van uw Outlook-e-mail naar OneDesk\" \/>\n<meta property=\"og:description\" content=\"Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier zijn de stapsgewijze instructies voor Outlook Web App \/ Office 365.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-08T17:57:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png\" \/>\n<meta name=\"author\" content=\"Derek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Derek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Automatisch doorsturen \/ omleiden van uw Outlook-e-mail naar OneDesk","description":"Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier zijn de stapsgewijze instructies voor Outlook Web App \/ Office 365.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/","og_locale":"nl_NL","og_type":"article","og_title":"Automatisch doorsturen \/ omleiden van uw Outlook-e-mail naar OneDesk","og_description":"Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier zijn de stapsgewijze instructies voor Outlook Web App \/ Office 365.","og_url":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-06-08T17:57:44+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png","type":"","width":"","height":""}],"author":"Derek","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Derek","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/"},"author":{"name":"Derek","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/person\/4ea54d8d4a08f2c6083807f2e0fe0a64"},"headline":"Automatisch doorsturen \/ omleiden van uw e-mail naar OneDesk, met behulp van Outlook","datePublished":"2021-06-08T17:57:44+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/"},"wordCount":490,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/nl\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png","articleSection":["1. Hoe OneDesk te gebruiken"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/","url":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/","name":"Automatisch doorsturen \/ omleiden van uw Outlook-e-mail naar OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png","datePublished":"2021-06-08T17:57:44+00:00","description":"Het instellen van een auto-forward met Microsoft Outlook is eenvoudig. Hier zijn de stapsgewijze instructies voor Outlook Web App \/ Office 365.","inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/onedesk.com\/nl\/automatisch-doorsturen-omleiden-uw-e-mail-naar-onedesk-met-outlook-2\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/nl\/#website","url":"https:\/\/onedesk.com\/nl\/","name":"OneDesk","description":"Projectbeheer en helpdesksoftware","publisher":{"@id":"https:\/\/onedesk.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/nl\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]},{"@type":"Person","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/person\/4ea54d8d4a08f2c6083807f2e0fe0a64","name":"Derek","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","caption":"Derek"},"sameAs":["server.admin@onedesk.com"],"url":"https:\/\/onedesk.com\/nl\/author\/derekonedesk-com\/"}]}},"jetpack_featured_media_url":"","tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"June 8, 2021","get_modified_date":"June 8, 2021","category_list":{"category":[{"term_id":9715,"name":"1. Hoe OneDesk te gebruiken","slug":"1-hoe-onedesk-te-gebruiken","term_group":0,"term_taxonomy_id":9715,"taxonomy":"category","description":"Hoe OneDesk te gebruiken: blogberichten, handleidingen en how-to's om meer te weten te komen over specifieke functies in OneDesk.","parent":0,"count":98,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Derek","author_url":"https:\/\/onedesk.com\/nl\/author\/derekonedesk-com\/","author_email":"derek@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Derek","author_lastname":"","user_login":"derek@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/nl\/category\/1-hoe-onedesk-te-gebruiken\/\" alt=\"1. Hoe OneDesk te gebruiken\" class=\"category-1-hoe-onedesk-te-gebruiken\">1. Hoe OneDesk te gebruiken<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-qLj","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/102877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/comments?post=102877"}],"version-history":[{"count":0,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/102877\/revisions"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/media?parent=102877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/categories?post=102877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/tags?post=102877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}