{"id":103058,"date":"2021-06-08T18:18:44","date_gmt":"2021-06-08T18:18:44","guid":{"rendered":"https:\/\/onedesk.com\/auto-forwarding-je-e-mail-naar-onedesk-met-gmail-gsuite\/"},"modified":"2021-06-08T18:19:17","modified_gmt":"2021-06-08T18:19:17","slug":"auto-forwarding-je-e-mail-naar-onedesk-met-gmail-gsuite","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/auto-forwarding-je-e-mail-naar-onedesk-met-gmail-gsuite\/","title":{"rendered":"Uw e-mail automatisch doorsturen naar OneDesk – met Gmail \/ Gsuite"},"content":{"rendered":"

Het instellen van automatisch doorsturen met Gmail \/ Gsuite is eenvoudig. Hier zijn instructies om een autoforward in te stellen voor Gmail \/ Gsuite. Nadat dit is gebeurd, legt u automatisch e-mails vast en maakt u tickets en klantrecords in uw OneDesk-account.<\/p>\n

STAP 1: Haal uw e-mailadres voor het vastleggen van uw OneDesk-ticket op<\/h3>\n

Navigeer in uw OneDesk-account naar:
\nAdministratie> Kaartjes> Soorten tickets
\nhttps:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png<\/a><\/p>\n

Merk op dat elk ticket- en taaktype dat u inschakelt, zijn eigen opnameadres heeft. Dit betekent dat u automatisch kunt doorsturen vanuit veel verschillende bronnen om verschillende typen items in OneDesk te maken en elk type op een andere manier kunt routeren.<\/p>\n

STAP 2: Toegang tot het e-mailadres voor ondersteuning van uw bedrijf<\/h3>\n

Waarschijnlijk heeft u momenteel een e-mailadres dat uw klanten kunnen e-mailen als ze problemen, verzoeken of vragen hebben. U moet alle e-mails die u via deze e-mailbox ontvangt automatisch doorsturen (omleiden) naar uw e-mailadres voor OneDesk-tickets. Om dit te doen, moet u een wijziging aanbrengen in uw e-mailinstellingen voor dit account.
\nLees ook de “Hoe e-mailloops te voorkomen”<\/a> artikel.<\/p>\n

STAP 3: Stel automatisch doorsturen in in uw e-mailaccount<\/h3>\n

Gebruik de onderstaande gids om automatisch doorsturen in te stellen in je Gmail\/Gsuite-account. We hebben andere artikelen voor Microsoft Outlook \/ Office 365 e-mailaccounts.<\/p>\n

Uw support-e-mail automatisch doorsturen met Gmail of Gsuite<\/h5>\n

– Klik op het tandwielpictogram in de rechterbovenhoek van uw Gmail-account
\n– Selecteer ‘Instellingen’
\n\"setttings\"<\/p>\n

– Klik in de instellingen op het tabblad ‘Doorsturen en POP\/IMAP’<\/p>\n

\"doorsturen\"<\/p>\n

– Klik op ‘Een doorstuuradres toevoegen’ en voer in de pop-up het e-mailadres voor het vastleggen van Onedesk-tickets in dat u in stap 1 hierboven hebt opgehaald.
\n– Het wordt opgemaakt als tickets@yourURI.onedesk.com (maar in plaats daarvan met uw eigen URI)
\n– Klik op de knop ‘Volgende’
\n– De pop-up geeft een bericht weer dat er een bevestigingscode naar dat e-mailadres is verzonden.
\n– Klik op ‘OK’ om de pop-up te sluiten<\/p>\n

\"add<\/p>\n

– Nu kunt u in uw OneDesk-account deze bevestigingscode ophalen. Wacht een paar seconden totdat de e-mail arriveert.
\n– Selecteer het ‘tickets app’ icoon bovenaan de linker balk. Zorg ervoor dat u zich in de ‘Boom’-weergave bevindt (dit is de standaardinstelling)
\n– Klik op de pijl naast de map ‘Buiten projecten’ om de map uit te vouwen en het nieuwe ticket te zien
\n– In het Onderwerp van het ticket ziet u de bevestigingscode<\/p>\n

\"ticket<\/p>\n

– ga terug naar de instellingen van je gmail-account, voer de code in en klik op de knop ‘Verifi\u00ebren’<\/p>\n

\"verify<\/p>\n

– Selecteer het keuzerondje ‘Stuur een kopie van inkomende e-mail door naar [ tickets@yourURI.onedesk.com ]<\/p>\n

\"forward\"<\/p>\n

– Klik onderaan deze pagina op de knop ‘Wijzigingen opslaan’<\/p>\n

\"save<\/p>\n

Nu kunt u een testticket verzenden…
\n– Stuur vanaf een ander e-mailadres (dat een klant vertegenwoordigt) een e-mail naar uw ondersteunings-e-mailadres
\n– Na een paar seconden wordt dit als een nieuw ticket aangemaakt in OneDesk<\/p>\n

\"test<\/p>\n

– U ontvangt een aantal e-mailreacties. De eerste is de automatische reactie op het nieuwe ticket. De tweede is de uitnodiging als nieuwe klant om lid te worden van het klantenportaal. Beide e-mails kunnen worden gewijzigd of uitgeschakeld.<\/p>\n

Bekijk onze Snelstartgids<\/a> ook als u OneDesk zo snel mogelijk wilt gaan gebruiken.<\/p>\n","protected":false},"excerpt":{"rendered":"

Het instellen van automatisch doorsturen met Gmail \/ Gsuite is eenvoudig. Hier zijn instructies om een autoforward in te stellen voor Gmail \/ Gsuite. Nadat dit is gebeurd, legt u automatisch e-mails vast en maakt u tickets en klantrecords in uw OneDesk-account. STAP 1: Haal uw e-mailadres voor het vastleggen van uw OneDesk-ticket op Navigeer […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-103058","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"\nUw e-mail automatisch doorsturen naar OneDesk - 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