{"id":107574,"date":"2021-06-21T19:37:28","date_gmt":"2021-06-21T19:37:28","guid":{"rendered":"https:\/\/onedesk.com\/best-practice-onedesk-optimalisatie\/"},"modified":"2021-06-21T19:37:44","modified_gmt":"2021-06-21T19:37:44","slug":"best-practice-onedesk-optimalisatie","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/","title":{"rendered":"Best practice: OneDesk-optimalisatie"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-107581 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png\" alt=\"Optimization\" width=\"500\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-300x120.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-255x102.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-200x80.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-100x40.png 100w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-480x192.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-360x144.png 360w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p>Hier volgen enkele nuttige best practices die u kunt gebruiken om de prestaties van OneDesk te verbeteren en uw werk georganiseerd te houden.<\/p>\n<h2><strong>Computer<\/strong><\/h2>\n<p>Om OneDesk te gebruiken, hebt u toegang nodig tot een computer van goede kwaliteit. OneDesk werkt in een webbrowser, dus of u nu Windows of Mac gebruikt, heeft geen invloed op de werking van OneDesk. Zorg ervoor dat uw computer altijd een betrouwbare internetverbinding heeft.<\/p>\n<h2><strong>Browseraanbevelingen<\/strong><\/h2>\n<p>OneDesk werkt het meest effici\u00ebnt met de Google Chrome-webbrowser. We raden u ten zeerste aan om Google Chrome te gebruiken wanneer u OneDesk opent om optimale prestaties te garanderen. Download Google Chrome<a href=\"https:\/\/www.google.com\/chrome\/\"> hier<\/a> .<\/p>\n<h2><strong>Projecten gebruiken<\/strong><\/h2>\n<p>Het is het beste om alle items (tickets, taken, enz.) die u maakt in hun eigen respectievelijke projecten te plaatsen. Door items in projecten te organiseren, kunt u filteren op project. Bij het filteren op project laad je minder content, waardoor je sneller en effici\u00ebnter kunt werken. Door items in projecten te organiseren, kunt u ook alle items in een project delen of projecten toewijzen aan een team of individu.<\/p>\n<h2><b>Oude projecten archiveren<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Het is belangrijk om uw werkruimte schoon te houden, en oude items kunnen het snel rommelig maken. Dit is waar<\/span><a href=\"\/?p=44914\"> <span style=\"font-weight: 400;\">archiveren<\/span><\/a><span style=\"font-weight: 400;\"> komt binnen. We raden je aan om items die je niet meer nodig hebt in een projectmap te plaatsen die je kunt archiveren. Het is een goede gewoonte om projecten aan het einde van een bepaalde periode te archiveren, op basis van uw workflow.<\/span><\/p>\n<h2><strong>Artikeloverdracht van buiten projecten<\/strong><\/h2>\n<p>Items archiveren is belangrijk, maar u kunt niet archiveren<strong> Buiten projecten<\/strong> . Out of the box, uw inkomende items worden georganiseerd in<strong> Buiten projecten<\/strong> automatisch. Daarom raden we je aan om een<a href=\"https:\/\/onedesk.com\/automating-your-projects-with-onedesk\/\"> automatisering<\/a> die inkomende items organiseert in projecten die u maakt en de itemoverdracht automatiseert vanuit uw<strong> Buiten projecten<\/strong> in hun respectievelijke projecten.<\/p>\n<h2><strong>Automatiseer het sluiten van tickets<\/strong><\/h2>\n<p>Niet-reagerende klanten kunnen ertoe leiden dat meerdere tickets in uw ticket-applicatie zitten en uw werkruimte rommelig maken. We raden aan om een<a href=\"https:\/\/onedesk.com\/automating-your-projects-with-onedesk\/\"> automatisering<\/a> die niet-reagerende tickets na een bepaalde periode sluit en een automatisch bericht naar uw klant stuurt om hen te laten weten dat hun ticket is gesloten. Dit houdt uw werkruimte vrij van niet-reagerende tickets die anders open zouden blijven.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hier volgen enkele nuttige best practices die u kunt gebruiken om de prestaties van OneDesk te verbeteren en uw werk georganiseerd te houden. Computer Om OneDesk te gebruiken, hebt u toegang nodig tot een computer van goede kwaliteit. OneDesk werkt in een webbrowser, dus of u nu Windows of Mac gebruikt, heeft geen invloed op [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-107574","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDesk-optimalisatie | Beste praktijken | OneDesk-software-app<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectmanagement gecombineerd in \u00e9\u00e9n applicatie. In dit best practice-artikel bespreken we het optimaliseren van OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OneDesk-optimalisatie | Beste praktijken | OneDesk-software-app\" \/>\n<meta property=\"og:description\" content=\"OneDesk is helpdesk- en projectmanagement gecombineerd in \u00e9\u00e9n applicatie. In dit best practice-artikel bespreken we het optimaliseren van OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-21T19:37:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-21T19:37:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"OneDesk-optimalisatie | Beste praktijken | OneDesk-software-app","description":"OneDesk is helpdesk- en projectmanagement gecombineerd in \u00e9\u00e9n applicatie. In dit best practice-artikel bespreken we het optimaliseren van OneDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/","og_locale":"nl_NL","og_type":"article","og_title":"OneDesk-optimalisatie | Beste praktijken | OneDesk-software-app","og_description":"OneDesk is helpdesk- en projectmanagement gecombineerd in \u00e9\u00e9n applicatie. In dit best practice-artikel bespreken we het optimaliseren van OneDesk.","og_url":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-06-21T19:37:28+00:00","article_modified_time":"2021-06-21T19:37:44+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png","type":"","width":"","height":""}],"author":"Sabrin Yusef","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Sabrin Yusef","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/"},"author":{"name":"Sabrin Yusef","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/person\/a42881ffb1e373c3a612f89c34aa1ccf"},"headline":"Best practice: OneDesk-optimalisatie","datePublished":"2021-06-21T19:37:28+00:00","dateModified":"2021-06-21T19:37:44+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/"},"wordCount":372,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/nl\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png","articleSection":["1. Hoe OneDesk te gebruiken"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/","url":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/","name":"OneDesk-optimalisatie | Beste praktijken | OneDesk-software-app","isPartOf":{"@id":"https:\/\/onedesk.com\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png","datePublished":"2021-06-21T19:37:28+00:00","dateModified":"2021-06-21T19:37:44+00:00","description":"OneDesk is helpdesk- en projectmanagement gecombineerd in \u00e9\u00e9n applicatie. In dit best practice-artikel bespreken we het optimaliseren van OneDesk.","inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/onedesk.com\/nl\/best-practice-onedesk-optimalisatie\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/nl\/#website","url":"https:\/\/onedesk.com\/nl\/","name":"OneDesk","description":"Projectbeheer en helpdesksoftware","publisher":{"@id":"https:\/\/onedesk.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/nl\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/person\/a42881ffb1e373c3a612f89c34aa1ccf","name":"Sabrin Yusef","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","caption":"Sabrin Yusef"},"url":"https:\/\/onedesk.com\/nl\/author\/sarbin-yusef\/"}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"June 21, 2021","get_modified_date":"June 21, 2021","category_list":{"category":[{"term_id":9715,"name":"1. Hoe OneDesk te gebruiken","slug":"1-hoe-onedesk-te-gebruiken","term_group":0,"term_taxonomy_id":9715,"taxonomy":"category","description":"Hoe OneDesk te gebruiken: blogberichten, handleidingen en how-to's om meer te weten te komen over specifieke functies in OneDesk.","parent":0,"count":98,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/nl\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/nl\/category\/1-hoe-onedesk-te-gebruiken\/\" alt=\"1. Hoe OneDesk te gebruiken\"  class=\"category-1-hoe-onedesk-te-gebruiken\">1. Hoe OneDesk te gebruiken<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-rZ4","amp_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/107574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/comments?post=107574"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/107574\/revisions"}],"predecessor-version":[{"id":107607,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/107574\/revisions\/107607"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/media?parent=107574"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/categories?post=107574"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/tags?post=107574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}