{"id":107575,"date":"2021-06-21T19:37:28","date_gmt":"2021-06-21T19:37:28","guid":{"rendered":"https:\/\/onedesk.com\/wat-is-het-verschil-tussen-tickets-en-taken\/"},"modified":"2021-06-21T19:37:47","modified_gmt":"2021-06-21T19:37:47","slug":"wat-is-het-verschil-tussen-tickets-en-taken","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/wat-is-het-verschil-tussen-tickets-en-taken\/","title":{"rendered":"Wat is het verschil tussen tickets en taken?"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/FCPfm1lXlAg\" width=\"760\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Met OneDesk kunt u tickets en taken maken en kunt u voor elk daarvan workflowautomatisering cre\u00ebren. Zowel tickets als taken worden in OneDesk ingevoerd via een van de vijf kanalen: e-mail, chat, import, handmatig toevoegen of webformulieren. U kunt de workflowautomatiseringstool van OneDesk gebruiken om acties op zowel tickets als taken te automatiseren.<\/p>\n<h2><strong>Tickets en taken in OneDesk<\/strong><\/h2>\n<p>Tickets en taken gedragen zich vrijwel hetzelfde; wat je met een taak kunt doen, kun je ook met een kaartje doen. Het zijn beide werkitems en hebben dezelfde functionaliteit. Dit betekent dat u een ticket en een taak op dezelfde manier kunt vastleggen via de vijf kanalen, en dat ze allebei workflowautomatiseringsmogelijkheden, statussen en meer hebben.<\/p>\n<p>Taken en tickets hebben echter enkele verschillen.<\/p>\n<p>1. Visueel heeft elk zijn eigen speciale pictogram dat u overal in de OneDesk-toepassing zult zien.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-107593 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png\" alt=\"Ticketandtaskicon\" width=\"334\" height=\"148\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png 544w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-300x133.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-255x113.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-181x80.png 181w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-90x40.png 90w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-480x213.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-500x222.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-360x159.png 360w\" sizes=\"(max-width: 334px) 100vw, 334px\" \/><\/p>\n<p>2. Tickets en taken hebben hun eigen speciale applicatie, die toegankelijk is door op hun respectievelijke pictogrammen in de linkerbalk te klikken.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-107589 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar.png\" alt=\"\" width=\"192\" height=\"258\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar.png 393w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-223x300.png 223w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-255x343.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-59x80.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-30x40.png 30w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/IconBar-360x485.png 360w\" sizes=\"(max-width: 192px) 100vw, 192px\" \/><\/p>\n<p>3. Elk heeft zijn eigen administratieve sectie waaronder u de functionaliteit kunt configureren om beter aan uw voorkeuren te voldoen.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-107591 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1.png\" alt=\"\" width=\"191\" height=\"376\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1.png 393w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-153x300.png 153w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-255x501.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-41x80.png 41w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-20x40.png 20w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Appl-1-360x707.png 360w\" sizes=\"(max-width: 191px) 100vw, 191px\" \/><\/p>\n<h2><strong>Waarom verschillende toepassingen voor taken en tickets?<\/strong><\/h2>\n<p>Dus waarom heeft OneDesk aparte applicaties voor taken en tickets?<\/p>\n<p>In het algemeen suggereren best practices dat u verzoeken van klanten afhandelt in de ticketapplicatie en dat u gepland werk toewijst in de taakapplicatie. Dat betekent dat tickets worden gereserveerd voor het afhandelen van klantcommunicatie, terwijl taken worden bewaard voor werk dat moet worden gepland. Daarom wordt OneDesk out-of-the-box geleverd met geplande planningen voor taken, maar niet voor tickets. Het zorgt voor een effici\u00ebntere en minder rommelige werkomgeving.<\/p>\n<p>Hoewel zowel taken als tickets hetzelfde werken, kunt u ze het beste gebruiken voor de beoogde doeleinden: tickets voor communicatie met de klant en taken voor gepland werk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Met OneDesk kunt u tickets en taken maken en kunt u voor elk daarvan workflowautomatisering cre\u00ebren. Zowel tickets als taken worden in OneDesk ingevoerd via een van de vijf kanalen: e-mail, chat, import, handmatig toevoegen of webformulieren. U kunt de workflowautomatiseringstool van OneDesk gebruiken om acties op zowel tickets als taken te automatiseren. Tickets en [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-107575","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wat is het verschil tussen tickets en taken? | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk en projectmanagement gecombineerd in \u00e9\u00e9n software. 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