{"id":107579,"date":"2021-06-21T19:37:34","date_gmt":"2021-06-21T19:37:34","guid":{"rendered":"https:\/\/onedesk.com\/best-practices-verschillende-gebruiken-voor-tickets-taken\/"},"modified":"2021-06-21T19:38:14","modified_gmt":"2021-06-21T19:38:14","slug":"best-practices-verschillende-gebruiken-voor-tickets-taken","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/best-practices-verschillende-gebruiken-voor-tickets-taken\/","title":{"rendered":"Best practices: verschillende toepassingen voor tickets en taken"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-107611 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11.png\" alt=\"Tickets Vs Tasks\" width=\"490\" height=\"367\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11.png 1200w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-300x225.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-1024x768.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-768x576.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-400x300.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-1140x855.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-255x191.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-107x80.png 107w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-53x40.png 53w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-480x360.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-500x375.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-750x563.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-360x270.png 360w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk maakt onderscheid tussen tickets en taken om u te helpen uw werkomgeving beter te organiseren. Tickets en taken kunnen zich vrijwel hetzelfde gedragen; wat je met een taak kunt doen, kun je ook doen met een ticket en vice versa. Het zijn beide werkitems en hebben dezelfde functionaliteit. Er is echter een best practice om ze in OneDesk te gebruiken.<\/span><\/p>\n<h2><b>Tickets voor vragen en verzoeken van klanten<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Het is het beste om tickets te bewaren voor alle communicatie die u met uw klanten heeft en die u op korte termijn wilt oplossen. Het bewaren van tickets voor dit soort klantverzoeken is om de volgende redenen het beste:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Geeft uw team de mogelijkheid om klantverzoeken gescheiden te houden van intern werk<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Stelt uw team in staat om inkomende communicatie met klanten beter te organiseren en werk te verdelen in geschikte workflows<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Geeft u een manier om alleen werk te bekijken en te volgen dat wordt gedaan aan klantgerichte problemen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hiermee kunt u klantcommunicatie toewijzen aan de juiste tickettypes (bijv. klachten, vragen, problemen, enz.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hiermee kunt u klantgerichte vragen\/projecten beter toewijzen aan het klantenondersteuningsteam customer<\/span><\/li>\n<\/ul>\n<h2><b>Taken voor gepland werk<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Het is een goede gewoonte om taken voor uw geplande werk te houden, dit is werk waarvoor mogelijk meer tijd, middelen en planning nodig zijn om te voltooien. Het is om deze redenen het beste om taken voor gepland werk te houden:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Helpt uw team om werkopdrachten en werkverdeling voor interne taken te organiseren zonder klantgerichte vragen te behandelen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Geeft uw team een manier om de voortgang van interne taken en opdrachten te bekijken en aankomende deadlines te bekijken<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Stelt uw team in staat om over interne zaken te communiceren en grote bedrijfsspecifieke projecten te plannen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hiermee kunt u het werk van werknemers toewijzen aan de juiste taaktypen (bijv. problemen, functies, bugs, enz.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Geeft u de mogelijkheid om uw interne workflow voor bedrijfsprojecten, releases, enz. beter te co\u00f6rdineren.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hiermee kunt u plannen voor langere projecten plannen en tijdgevoelige interne taken bijhouden<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hiermee kunt u het budget en de uitgaven voor grote interne projecten en taken bijhouden<\/span><\/li>\n<\/ul>\n<h2><b>Aanbeveling voor beste praktijken<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Door tickets en taken gescheiden te houden, kunt u uw teams en hun workflows beter organiseren in OneDesk. Maak gebruik van de unieke itemtypes voor tickets en taken om ze verder in te delen in verschillende categorie\u00ebn en om voor elke afzonderlijke workflows te ontwikkelen.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk maakt onderscheid tussen tickets en taken om u te helpen uw werkomgeving beter te organiseren. Tickets en taken kunnen zich vrijwel hetzelfde gedragen; wat je met een taak kunt doen, kun je ook doen met een ticket en vice versa. Het zijn beide werkitems en hebben dezelfde functionaliteit. Er is echter een best practice [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-107579","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best practices: verschillende toepassingen voor tickets en taken | OneDesk Helpdesk-app<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n software. 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