{"id":107623,"date":"2021-06-21T19:39:29","date_gmt":"2021-06-21T19:39:29","guid":{"rendered":"https:\/\/onedesk.com\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/"},"modified":"2022-08-08T14:21:35","modified_gmt":"2022-08-08T14:21:35","slug":"best-practice-creeren-meerdere-portalen-en-kennisbanken","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/","title":{"rendered":"Best Practice: Meerdere portals en kennisbanken maken"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Portalen en kennisbanken zijn handige tools die u helpen uw klanten beter van dienst te zijn. Met klantportalen kunnen uw klanten de voortgang van hun tickets of tickets van hun organisatie volgen en volgen. Met kennisbanken kunt u tijd besparen door klanten de mogelijkheid te bieden om de informatie die ze nodig hebben zelf te vinden of door uw klantenondersteuningsteam in staat te stellen vragen te beantwoorden door simpelweg naar een kennisbankartikel te verwijzen dat de vraag van een klant beantwoordt.<\/span><\/p>\n<h2><b>Hoe zijn ze vergelijkbaar?<\/b><\/h2>\n<p>De overeenkomsten tussen portals en kennisbanken zijn:<\/p>\n<ul>\n<li>Beide onthullen interne informatie van OneDesk aan uw klanten<\/li>\n<li>U kunt een onbeperkt aantal portals en kennisbanken maken<\/li>\n<li>Je kunt ze allebei aanpassen en insluiten waar je ze nodig hebt<\/li>\n<\/ul>\n<h2><b>Hoe zijn zij verschillend?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">De belangrijkste onderscheidende factoren tussen portals en kennisbanken zijn:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Portals hebben klanten nodig om in te loggen om toegang te krijgen tot de informatie <\/span><\/li>\n<li><span style=\"font-weight: 400;\">De informatie in kennisbanken is openbaar beschikbaar op elke pagina waarin ze zijn ingesloten<\/span><\/li>\n<\/ul>\n<p>De portal wordt over het algemeen gebruikt om klanten in staat te stellen in te loggen en specifieke informatie over hun ingediende items te controleren. Aan de andere kant stellen de kennisbanken u in staat om informatie openbaar te delen met uw klanten.<\/p>\n<h2><b>Waarom meerdere portals\/KB&#8217;s gebruiken?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Met OneDesk kunt u meerdere klantportals en kennisbanken maken. Elke portal en kennisbank die u maakt, kan er anders uitzien en andere informatie verzamelen\/tonen. U kunt de verschillende portalen ook toewijzen om items (zoals tickets) naar verschillende projecten in OneDesk te verzenden, zodat u inkomende communicatie beter kunt organiseren.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Als u meerdere portals en kennisbanken heeft, kunt u ze allemaal op een afzonderlijke website plaatsen, zodat u klanten kunt doorverwijzen naar de portal met het juiste merk die items naar hun respectievelijke project(en) in OneDesk stuurt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dit is geweldig voor bedrijven die meerdere merken of producten beheren en hun klanten betrokken willen houden bij de juiste merkportal of kennisbank.<\/span><\/p>\n<h2><b>Meer middelen<\/b><\/h2>\n<p><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">Zie Hoe u uw klantwidget kunt configureren<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-knowledgebase\/\">Zie Hoe u uw kennisbank kunt configureren. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Portalen en kennisbanken zijn handige tools die u helpen uw klanten beter van dienst te zijn. Met klantportalen kunnen uw klanten de voortgang van hun tickets of tickets van hun organisatie volgen en volgen. Met kennisbanken kunt u tijd besparen door klanten de mogelijkheid te bieden om de informatie die ze nodig hebben zelf te [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-107623","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best practice: meerdere portals en kennisbanken maken | OneDesk-app<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n software. Lees meer over de best practices bij het maken van meerdere portals en kennisbanken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best practice: meerdere portals en kennisbanken maken | OneDesk-app\" \/>\n<meta property=\"og:description\" content=\"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n software. Lees meer over de best practices bij het maken van meerdere portals en kennisbanken.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-21T19:39:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-08T14:21:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Best practice: meerdere portals en kennisbanken maken | OneDesk-app","description":"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n software. Lees meer over de best practices bij het maken van meerdere portals en kennisbanken.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/","og_locale":"nl_NL","og_type":"article","og_title":"Best practice: meerdere portals en kennisbanken maken | OneDesk-app","og_description":"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n software. Lees meer over de best practices bij het maken van meerdere portals en kennisbanken.","og_url":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-06-21T19:39:29+00:00","article_modified_time":"2022-08-08T14:21:35+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"author":"Sabrin Yusef","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Sabrin Yusef","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/"},"author":{"name":"Sabrin Yusef","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/person\/82bce8290aa88b0332bc22d8d7f36bae"},"headline":"Best Practice: Meerdere portals en kennisbanken maken","datePublished":"2021-06-21T19:39:29+00:00","dateModified":"2022-08-08T14:21:35+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/"},"wordCount":347,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/nl\/#organization"},"articleSection":["1. Hoe OneDesk te gebruiken"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/","url":"https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/","name":"Best practice: meerdere portals en kennisbanken maken | OneDesk-app","isPartOf":{"@id":"https:\/\/onedesk.com\/nl\/#website"},"datePublished":"2021-06-21T19:39:29+00:00","dateModified":"2022-08-08T14:21:35+00:00","description":"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n software. Lees meer over de best practices bij het maken van meerdere portals en kennisbanken.","inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/nl\/best-practice-creeren-meerdere-portalen-en-kennisbanken\/"]}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/nl\/#website","url":"https:\/\/onedesk.com\/nl\/","name":"OneDesk","description":"Projectbeheer en helpdesksoftware","publisher":{"@id":"https:\/\/onedesk.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/nl\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/onedesk.com\/nl\/#\/schema\/person\/82bce8290aa88b0332bc22d8d7f36bae","name":"Sabrin Yusef","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","caption":"Sabrin Yusef"},"url":"https:\/\/onedesk.com\/nl\/author\/sarbin-yusef\/"}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"June 21, 2021","get_modified_date":"August 8, 2022","category_list":{"category":[{"term_id":9715,"name":"1. Hoe OneDesk te gebruiken","slug":"1-hoe-onedesk-te-gebruiken","term_group":0,"term_taxonomy_id":9715,"taxonomy":"category","description":"Hoe OneDesk te gebruiken: blogberichten, handleidingen en how-to's om meer te weten te komen over specifieke functies in OneDesk.","parent":0,"count":98,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/nl\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/nl\/category\/1-hoe-onedesk-te-gebruiken\/\" alt=\"1. Hoe OneDesk te gebruiken\"  class=\"category-1-hoe-onedesk-te-gebruiken\">1. Hoe OneDesk te gebruiken<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-rZR","amp_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/107623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/comments?post=107623"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/107623\/revisions"}],"predecessor-version":[{"id":239279,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/107623\/revisions\/239279"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/media?parent=107623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/categories?post=107623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/tags?post=107623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}