{"id":109900,"date":"2021-06-21T19:56:42","date_gmt":"2021-06-21T19:56:42","guid":{"rendered":"https:\/\/onedesk.com\/whats-new-in-onedesk-feb-2021\/"},"modified":"2021-06-21T19:57:27","modified_gmt":"2021-06-21T19:57:27","slug":"whats-new-in-onedesk-feb-2021","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/whats-new-in-onedesk-feb-2021\/","title":{"rendered":"Wat is er nieuw in OneDesk &#8211; februari 2021"},"content":{"rendered":"<p>Op zaterdag 27 februari heeft OneDesk de update van februari 2021 uitgebracht voor OneDesk met veel nieuwe functies en verbeteringen.<\/p>\n<h2>Pas het aanmaakformulier aan voor elk type item<\/h2>\n<p>Nu kunt u het interne aanmaakformulier voor elk itemtype aanpassen. Dit betekent dat je verschillende formulieren kunt hebben voor verschillende soorten tickets of verschillende soorten taken. Aangezien elk van de 3 typen op het hoogste niveau (Ticket, Taak, Functie) maximaal 10 typen eronder heeft, kunt u maximaal 30 verschillende formulieren hebben.<\/p>\n<h2>Optie voor beheerders om alle projecten te zien<\/h2>\n<p>Beheerders hadden altijd het recht om lid te worden en dus elk project in hun organisatie te zien. Veel beheerders vroegen echter om de mogelijkheid om eenvoudig alle projecten te laten zien zonder erbij te hoeven zijn. Dit is nu mogelijk door het menu &#8216;Tools&#8217; te gebruiken in de Project-app. Beheerders kunnen eenvoudig het selectievakje &#8220;Alle projecten weergeven&#8221; in dit menu aanvinken en alle projecten in hun organisatie worden zichtbaar. Schakel het selectievakje uit om ze weer te verbergen.<\/p>\n<h2>Nieuwe &#8216;gezien&#8217; en &#8216;e-mail verzonden&#8217; indicatoren voor berichten<\/h2>\n<p>In de Messenger-app in OneDesk hebben we enkele pictogramindicatoren toegevoegd om u te laten weten wanneer verschillende gebruikers of klanten uw bericht hebben gezien. Aangezien OneDesk het bericht per e-mail verstuurt als het niet binnen een minuut is gezien, laten we je ook zien zodra de e-mails zijn verzonden.<\/p>\n<p>Als u de muisaanwijzer op deze indicatoren plaatst, ziet u wie het bericht heeft gezien en naar wie het is gemaild. Voor klantgerichte gesprekken wordt de gezien-indicator groen wanneer de klant het ziet en grijs als alleen interne gebruikers het hebben gezien. Andere verbeteringen komen binnenkort.<\/p>\n<h2>Maak met een paar klikken verbinding met uw Microsoft Teams-account<\/h2>\n<p>Onze eerste versie van de Microsoft Teams-integratie is ontwikkeld en wordt begin maart uitgerold naar geselecteerde accounts. Met deze connector kunt u met slechts een paar klikken lid worden van uw OneDesk- en Microsoft-accounts. Hiermee kunt u met slechts een paar klikken uw gebruikers, teams en bedrijfsinformatie toevoegen aan OneDesk. Uw gebruikers kunnen zich aanmelden met hun Microsoft-inloggegevens en u kunt de OneDesk-app toevoegen aan uw Microsoft Teams-gebruikersinterface. We hebben plannen om de functionaliteit van deze integratie uit te breiden, dus neem contact met ons op om ons te laten weten wat u hier zou willen zien.<\/p>\n<h2>Andere verbeteringen<\/h2>\n<ul>\n<li>Duits is nu beschikbaar<\/li>\n<li>Niet-verzonden berichten blijven behouden bij het wisselen van tabblad. Als u uw browser vernieuwt, worden alle niet-verzonden berichten echter gewist.<\/li>\n<li>Het genereren van een rapport respecteert nu de tijdzone van uw organisatie<\/li>\n<li>Selecteer Taal tijdens snelle installatie<\/li>\n<li>Verbeter de prestaties van de pop-up met gekoppelde items<\/li>\n<\/ul>\n<p>Plus meer dan 100 bugfixes en verbeteringen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Op zaterdag 27 februari heeft OneDesk de update van februari 2021 uitgebracht voor OneDesk met veel nieuwe functies en verbeteringen. Pas het aanmaakformulier aan voor elk type item Nu kunt u het interne aanmaakformulier voor elk itemtype aanpassen. Dit betekent dat je verschillende formulieren kunt hebben voor verschillende soorten tickets of verschillende soorten taken. Aangezien [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9723],"tags":[],"class_list":["post-109900","post","type-post","status-publish","format-standard","hentry","category-3-release-opmerkingen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Release-opmerkingen februari 2021 | Teams-integratie en meer | OneDesk<\/title>\n<meta name=\"description\" content=\"Dit zijn de release-opmerkingen van OneDesk voor februari 2021. 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