{"id":109911,"date":"2021-06-21T19:57:54","date_gmt":"2021-06-21T19:57:54","guid":{"rendered":"https:\/\/onedesk.com\/standaardantwoorden-2\/"},"modified":"2021-06-21T19:57:54","modified_gmt":"2021-06-21T19:57:54","slug":"standaardantwoorden-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/standaardantwoorden-2\/","title":{"rendered":"Standaardantwoorden"},"content":{"rendered":"<h2 style=\"text-align: center;\"><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/RpYGrBC4V0k\" width=\"760\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/h2>\n<h2>Standaardantwoorden in OneDesk<\/h2>\n<p>Er zijn meerdere manieren om het verzenden van antwoorden in OneDesk in te stellen en te automatiseren. Standaardantwoorden kunnen helpen bij het beantwoorden van veelgestelde vragen die u van klanten ontvangt, het behandelen van verzoeken die u herhaaldelijk ontvangt, en meer. Hierdoor kunt u uw helpdesk overzichtelijker maken en bespaart u u en uw team tijd als het gaat om het sorteren en beantwoorden van verzoeken van klanten.<\/p>\n<p>U kunt op de volgende manieren een standaardantwoord verzenden:<\/p>\n<p><strong>Een bericht invoegen<\/strong> in een handmatig geselecteerde verzameling tickets of items<\/p>\n<p><strong>Een bericht invoegen<\/strong> wanneer een ticket wordt ontvangen met een opgegeven trefwoord of zin<\/p>\n<p><strong>Een e-mailsjabloon verzenden<\/strong> wanneer een ticket wordt ontvangen met een opgegeven trefwoord of zin<\/p>\n<h2>Over het invoegen van berichten<\/h2>\n<p>Als u een bericht invoegt, kunt u een antwoord op een bericht verzenden in de interne berichtentoepassing van OneDesk. U kunt ervoor kiezen om het invoegen van een bericht te automatiseren of om een macro te maken en vervolgens handmatig te selecteren op welke items u die macro wilt toepassen. Het voordeel van het invoegen van een bericht is het volgende:<\/p>\n<ul>\n<li>Hiermee kunt u de stroom van gesprekken tussen u en uw klanten rechtstreeks in OneDesk volgen.<\/li>\n<li>Hiermee kunt u de meest geschikte tickets of items selecteren om op te reageren.<\/li>\n<li>Bewaar de berichten die je schrijft voor later en gebruik ze met een klik op de knop.<\/li>\n<\/ul>\n<p>Wanneer u standaardberichten intern verzendt, kunt u eigenschappen in de berichten invoegen:<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-109999\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png\" alt=\"\" width=\"570\" height=\"270\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png 570w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-300x142.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-255x121.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-169x80.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-84x40.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-480x227.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-500x237.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-360x171.png 360w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><\/p>\n<h2>Over het verzenden van een e-mailsjabloon<\/h2>\n<p>Door een e-mailsjabloon te verzenden, kunt u vanuit OneDesk een rechtstreeks e-mailbericht naar uw klanten sturen en kunt u:<\/p>\n<ul>\n<li>Gebruik een vooraf geschreven e-mailsjabloon met ingevoegde eigenschappen<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-110026\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate.png\" alt=\"\" width=\"623\" height=\"331\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate.png 623w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-300x159.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-565x300.png 565w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-255x135.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-151x80.png 151w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-75x40.png 75w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-480x255.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-500x266.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-360x191.png 360w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/p>\n<ul>\n<li>Houd de e-mails bij die zijn verzonden, afgeleverd of mislukt in de afgelopen 72 uur<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-110052\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status.png\" alt=\"\" width=\"177\" height=\"288\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status.png 177w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status-49x80.png 49w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status-25x40.png 25w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/><\/p>\n<p>Het voordeel van deze aanpak is:<\/p>\n<ul>\n<li>U hoeft niet handmatig te selecteren op welke items u het wilt toepassen.<\/li>\n<li>Geen mens hoeft de actie in gang te zetten, dus minder tijdverspilling voor uw team.<\/li>\n<li>U kunt kiezen uit meerdere eigenschappen.<\/li>\n<\/ul>\n<p>Het nadeel van het verzenden van e-mailsjablonen op basis van trefwoorden is:<\/p>\n<ul>\n<li>De nauwkeurigheid van deze geautomatiseerde antwoorden is niet perfect en is sterk afhankelijk van de zoekwoorden of specificaties die u selecteert.<\/li>\n<li>Omdat de e-mail buiten de berichtenstroom wordt verzonden, houdt u niet alle berichten tussen u en uw klanten bij.<\/li>\n<\/ul>\n<h2>Handmatig een berichtreactie verzenden<\/h2>\n<p>Handmatig een macro-antwoord verzenden:<\/p>\n<p><strong>Stap 1:<\/strong> Klik op de toepassing waarin u de macro wilt maken.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109334 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png\" alt=\"Select Tasks Application\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 2:<\/strong> Selecteer alle tickets waarnaar u het bericht wilt verzenden. Als u gewoon de macro wilt maken om deze op te slaan en later te gebruiken, zorg er dan voor dat u alleen uw organisatieportfolio hebt geselecteerd, of een niet-item.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109344\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png\" alt=\"Select Portfolio\" width=\"389\" height=\"122\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-300x94.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-255x80.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-127x40.png 127w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-360x113.png 360w\" sizes=\"(max-width: 389px) 100vw, 389px\" \/><\/p>\n<p><strong>Stap 3:<\/strong> Klik<strong> Hulpmiddelen<\/strong> in de bovenste navigatiebalk.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109353 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png\" alt=\"Select Tools\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 4:<\/strong> Klik<strong> Nieuwe macro<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109362\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png\" alt=\"Select New Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png 224w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 5:<\/strong> Klik<strong> Nieuw gesprek maken<\/strong> en typ het bericht dat u naar uw klant wilt sturen.<\/p>\n<p>Opmerking: zorg ervoor dat u &#8216;Klantenantwoorden&#8217; hebt geselecteerd boven aan het berichtvenster.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110085\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2.png\" alt=\"\" width=\"442\" height=\"137\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2.png 442w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-300x93.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-255x79.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-258x80.png 258w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-129x40.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-360x112.png 360w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/><\/p>\n<p><strong>Stap 6:<\/strong> Klik<strong> Bewaar deze macro<\/strong> om het op te slaan voor later gebruik of<strong> Pas deze macro toe<\/strong> om het toe te passen op de tickets die je hebt geselecteerd.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109372 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png\" alt=\"Select Save This Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>     <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109444\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png\" alt=\"\" width=\"252\" height=\"163\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png 309w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-300x194.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-124x80.png 124w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-62x40.png 62w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/p>\n<h2>Automatisch een bericht verzenden als antwoord<\/h2>\n<p><strong>Stap 1:<\/strong> Klik op de<strong> Meer toepassingen<\/strong> pictogram in de linkerbenedenhoek van de OneDesk-toepassing.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107869\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png\" alt=\"More applications\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 2:<\/strong> Klik op de<strong> tandwiel<\/strong> pictogram om naar het beheergedeelte te gaan.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107870\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png\" alt=\"Administration\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 3:<\/strong> Klik op de applicatie waarin u de automatisering wilt maken (tickets, taken, functies of projecten).<\/p>\n<p><strong>Stap 4:<\/strong> Stel het automatiseringssleutelwoord of de sleutelzin in die naar het bericht zal leiden (bijv. sleutelwoord &#8220;wachtwoord&#8221; voor een wachtwoordreset).<\/p>\n<p><strong>Stap 5:<\/strong> Klik<strong> bericht invoegen\/maken<\/strong> van de<strong> actie<\/strong> vervolgkeuzelijst en selecteer naar wie u het bericht wilt verzenden. U kunt een individuele gebruiker of de bedrijfsbot kiezen. Schrijf uw antwoord op.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110113\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12.png\" alt=\"\" width=\"881\" height=\"288\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12.png 881w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-300x98.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-768x251.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-255x83.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-245x80.png 245w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-122x40.png 122w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-480x157.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-500x163.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-750x245.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-360x118.png 360w\" sizes=\"(max-width: 881px) 100vw, 881px\" \/><\/strong><\/p>\n<p><strong>Stap 5:<\/strong> Klik<strong> Toepassen en opslaan<\/strong> .<\/p>\n<h2>Hoe u automatisch een e-mailsjabloon kunt verzenden<\/h2>\n<p><strong>Stap 1:<\/strong> Klik op de<strong> Meer toepassingen<\/strong> pictogram in de linkerbenedenhoek van de OneDesk-toepassing.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107869\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png\" alt=\"More applications\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 2:<\/strong> Klik op de<strong> tandwiel<\/strong> pictogram om naar het beheergedeelte te gaan.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107870\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png\" alt=\"Administration\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Stap 3:<\/strong> Klik op de applicatie waarin u de automatisering wilt maken (tickets, taken, functies of projecten).<\/p>\n<p><strong>Stap 4:<\/strong> Stel het automatiseringssleutelwoord of de sleutelzin in die naar het bericht zal leiden (bijv. sleutelwoord &#8220;wachtwoord&#8221; voor een wachtwoordreset).<\/p>\n<p><strong>Stap 5:<\/strong> Klik<b> e-mailsjabloon verzenden<\/b> van de<strong> actie<\/strong> vervolgkeuzelijst en kies de e-mailsjabloon die u wilt gebruiken. Klik<strong> Nieuwe e-mailsjabloon maken<\/strong> als je een nieuwe wilt schrijven.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110140\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13.png\" alt=\"\" width=\"811\" height=\"345\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13.png 811w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-300x128.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-768x327.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-705x300.png 705w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-255x108.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-188x80.png 188w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-94x40.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-480x204.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-500x213.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-750x319.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-360x153.png 360w\" sizes=\"(max-width: 811px) 100vw, 811px\" \/><\/p>\n<p><strong>Stap 6.<\/strong> Voor<strong> stuur een email naar<\/strong> , selecteer naar wie u het e-mailbericht wilt verzenden.<\/p>\n<p><strong>Stap 7.<\/strong> Klik<strong> Van toepassing zijn<\/strong> dan<strong> Sparen<\/strong> .<\/p>\n<h2>Voorbeelden van macroreacties<\/h2>\n<h3>Antwoorden op praktische vragen<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110167\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1.png\" alt=\"\" width=\"904\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1.png 904w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-300x42.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-768x108.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-255x36.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-569x80.png 569w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-285x40.png 285w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-480x67.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-500x70.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-750x105.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-360x51.png 360w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110184\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2.png\" alt=\"\" width=\"775\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2.png 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-300x49.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-768x126.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-255x42.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-488x80.png 488w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-244x40.png 244w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-480x79.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-500x82.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-750x123.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-360x59.png 360w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/p>\n<h3>Antwoorden op verzoeken om wachtwoord opnieuw in te stellen<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110203\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1.png\" alt=\"\" width=\"902\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1.png 902w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-300x42.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-768x108.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-255x36.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-568x80.png 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-284x40.png 284w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-480x68.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-500x70.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-750x106.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-360x51.png 360w\" sizes=\"(max-width: 902px) 100vw, 902px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110219\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2.png\" alt=\"\" width=\"760\" height=\"103\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2.png 760w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-300x41.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-255x35.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-590x80.png 590w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-295x40.png 295w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-480x65.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-500x68.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-750x102.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-360x49.png 360w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h3>Antwoorden op vragen over het lokaliseren van X<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110237\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1.png\" alt=\"\" width=\"905\" height=\"123\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1.png 905w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-300x41.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-768x104.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-255x35.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-589x80.png 589w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-294x40.png 294w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-480x65.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-500x68.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-750x102.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-360x49.png 360w\" sizes=\"(max-width: 905px) 100vw, 905px\" \/><\/p>\n<h2>Voorbeelden van geautomatiseerde e-mails<\/h2>\n<h3>Antwoorden op praktische vragen<\/h3>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110263\" style=\"font-size: 16px;\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2.png\" alt=\"\" width=\"828\" height=\"66\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2.png 828w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-300x24.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-768x61.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-255x20.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-502x40.png 502w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-480x38.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-500x40.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-750x60.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-360x29.png 360w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/h2>\n<h3>Antwoorden op verzoeken om wachtwoord opnieuw in te stellen<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110282\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1.png\" alt=\"\" width=\"776\" height=\"74\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1.png 776w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-300x29.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-768x73.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-255x24.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-419x40.png 419w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-480x46.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-500x48.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-750x72.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-360x34.png 360w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><\/p>\n<h3>Antwoorden op vragen over het lokaliseren van X<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110312\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4.png\" alt=\"\" width=\"858\" height=\"67\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4.png 858w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-300x23.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-768x60.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-255x20.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-512x40.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-480x37.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-500x39.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-750x59.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-360x28.png 360w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff Standaardantwoorden in OneDesk Er zijn meerdere manieren om het verzenden van antwoorden in OneDesk in te stellen en te automatiseren. Standaardantwoorden kunnen helpen bij het beantwoorden van veelgestelde vragen die u van klanten ontvangt, het behandelen van verzoeken die u herhaaldelijk ontvangt, en meer. Hierdoor kunt u uw helpdesk overzichtelijker maken en bespaart u [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-109911","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Standaardantwoorden | OneDesk HelpDesk- en projectbeheersoftware<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectmanagementsoftware. Leer alles over standaardantwoorden in OneDesk, inclusief wat ze zijn en hoe u ze kunt gebruiken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/standaardantwoorden-2\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Standaardantwoorden | OneDesk HelpDesk- en projectbeheersoftware\" \/>\n<meta property=\"og:description\" content=\"OneDesk is helpdesk- en projectmanagementsoftware. Leer alles over standaardantwoorden in OneDesk, inclusief wat ze zijn en hoe u ze kunt gebruiken.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/standaardantwoorden-2\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-21T19:57:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Standaardantwoorden | OneDesk HelpDesk- en projectbeheersoftware","description":"OneDesk is helpdesk- en projectmanagementsoftware. 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Hoe OneDesk te gebruiken<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-sAL","amp_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/109911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/comments?post=109911"}],"version-history":[{"count":0,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/109911\/revisions"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/media?parent=109911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/categories?post=109911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/tags?post=109911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}