{"id":112343,"date":"2021-06-23T13:35:22","date_gmt":"2021-06-23T13:35:22","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-biedt-nu-services-om-u-up-and-running\/"},"modified":"2021-06-23T13:35:22","modified_gmt":"2021-06-23T13:35:22","slug":"onedesk-biedt-nu-services-om-u-up-and-running","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/onedesk-biedt-nu-services-om-u-up-and-running\/","title":{"rendered":"OneDesk biedt nu diensten om u op weg te helpen."},"content":{"rendered":"<p>OneDesk is over het algemeen een zelfbedieningsproduct. Dit betekent dat u zich kunt aanmelden voor een proefaccount, met de software kunt spelen, een paar vragen kunt stellen en aan de slag kunt. We hebben hard gewerkt om dit mogelijk te maken door videogidsen, een on-boarding-wizard, een ingebouwde chat met ons ondersteuningsteam en een tiental andere dingen te bieden.<\/p>\n<p>Dat gezegd hebbende, hoewel we geloven dat iedereen OneDesk kan leren gebruiken, zijn er gevallen waarin onze klanten het te druk hebben met hun andere werk om tijd te vinden. Het kan ook voorkomen dat ze een complexere installatie nodig hebben en hulp nodig hebben bij het aanpassen van OneDesk aan hun behoeften. Om dit aan te pakken hebben we een team van customer success agents die voortdurend vragen beantwoorden en advies geven via e-mail, chat en live demo&#8217;s.<\/p>\n<p>Wanneer de behoeften van een bedrijf verder gaan dan dit ondersteuningsniveau, kunnen ze ontdekken dat ze niet weten hoe ze de volgende stappen met OneDesk moeten nemen. Vandaag pakken we deze zorg aan door een<a href=\"https:\/\/onedesk.com\/menu-of-services\/\"> menu van diensten<\/a> die beschikbaar zijn voor onze klanten die ze willen. Omdat we ook geloven in eenvoudige, transparante en eerlijke prijzen, worden onze prijzen ook vermeld.<\/p>\n<p>Het is belangrijk op te merken dat deze diensten over het algemeen dingen zijn die u zelf zou kunnen uitvoeren en volledig optioneel zijn. Wanneer ons team u helpt, doen we dat voornamelijk met dezelfde tools die direct binnen OneDesk voor u beschikbaar zijn. We gaan door met onze oorspronkelijke filosofie van zelfbediening en leveren dezelfde configuratie-opties aan al onze klanten.<\/p>\n<p>Dus wat voor soort diensten staan er op het menu? Ze vallen in principe in 2 categorie\u00ebn:<\/p>\n<h3>Een-op-een online sessies waarin we onze expertise met u delen over elk aspect van OneDesk.<\/h3>\n<p>Opgesplitst in sessies van 1 uur, kunt u wat tijd inplannen met een van onze experts. Tijdens de sessie kunt u uw scherm met ons delen en de nodige wijzigingen aanbrengen terwijl u onderweg vragen stelt. We delen onze expertise, geven advies en voeren samen de door jou gevraagde accountwijzigingen door. De sessies hebben betrekking op:<\/p>\n<ul>\n<li>Inleiding tot de basisconfiguratie van beheeropties<\/li>\n<li>Inleiding tot gegevensstructuur<\/li>\n<li>Inleiding tot Customer Apps (messenger, portal, formulieren)<\/li>\n<li>Algemene training in het gebruik van OneDesk<\/li>\n<\/ul>\n<h3>Setup-services waarbij we uw account voor u configureren &#8211; op basis van vereisten die u ons stuurt.<\/h3>\n<p>Met deze service doen wij het voor u. U geeft tijdelijke beheerderstoegang tot uw account en instructies over wat u nodig heeft. Een van onze experts zal met u communiceren om de details te verzamelen en vervolgens inloggen op uw account om de wijzigingen aan te brengen. Deze instellingsservices omvatten:<\/p>\n<ul>\n<li>Gegevensstructuur en automatiseringsworkflow instellen (projecten, portfolio&#8217;s, mappen, typen, aangepaste velden, formulieren, statussen, SLA&#8217;s)<\/li>\n<li>Bestaande gegevens importeren<\/li>\n<li>Gebruikers en klanten importeren<\/li>\n<li>Klantapps instellen<\/li>\n<li>Aangepaste rapporten<\/li>\n<li>Integraties<\/li>\n<li>SSO-instellingen<\/li>\n<\/ul>\n<p>Deze diensten worden \u00e0 la carte aangeboden, maar als u de table d&#8217;h\u00f4te wilt, bieden wij ook pakketten aan \ud83d\ude42 U kunt geld besparen door een dienstenbundel aan te schaffen. Als deze diensten u interesseren, bekijk dan onze<a href=\"https:\/\/onedesk.com\/menu-of-services\/\"> menu van diensten<\/a> , en aarzel niet om meer details te vragen of om ons te verzoeken om:<a href=\"mailto:hello@onedesk.com\"> stuur je een offerte<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk is over het algemeen een zelfbedieningsproduct. Dit betekent dat u zich kunt aanmelden voor een proefaccount, met de software kunt spelen, een paar vragen kunt stellen en aan de slag kunt. We hebben hard gewerkt om dit mogelijk te maken door videogidsen, een on-boarding-wizard, een ingebouwde chat met ons ondersteuningsteam en een tiental andere [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-112343","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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