{"id":112401,"date":"2021-06-23T13:36:40","date_gmt":"2021-06-23T13:36:40","guid":{"rendered":"https:\/\/onedesk.com\/hoe-een-klantenservice-enquete-versturen-met-onedesk\/"},"modified":"2021-06-23T13:36:40","modified_gmt":"2021-06-23T13:36:40","slug":"hoe-een-klantenservice-enquete-versturen-met-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/hoe-een-klantenservice-enquete-versturen-met-onedesk\/","title":{"rendered":"Een tevredenheidsonderzoek naar de klantenservice verzenden met OneDesk"},"content":{"rendered":"<p>De beste manier om te weten hoe goed uw klantenserviceteam het doet, is door het uw klanten te vragen.<\/p>\n<p>Een veelgebruikte manier om feedback van klanten te krijgen, is door na elke interactie met de klantenservice een vervolgonderzoek of opiniepeiling te sturen. Hoewel OneDesk geen enqu\u00eates bevat, bieden we u alles wat u nodig hebt om het verzenden van deze vervolgvragen te automatiseren.<\/p>\n<h3>Een klanttevredenheidsonderzoek verzenden met OneDesk<\/h3>\n<p>Er zijn veel verschillende, uitstekende enqu\u00eatetools, elk met functies en mogelijkheden die u mogelijk nodig heeft om uw perfecte vervolgenqu\u00eate te maken. Deze tools kunnen zeer geavanceerd zijn en aangezien elk bedrijf andere vereisten kan hebben, denken we dat u de tool moet kiezen die het beste bij uw behoeften past. OneDesk biedt de haken die nodig zijn om deze enqu\u00eates automatisch te activeren, zodat u het gewoon kunt instellen en de resultaten kunt laten binnenstromen.<\/p>\n<p>Het eerste dat u moet doen, is bepalen op welk punt in de interactie u de klant wilt vragen: &#8220;Hoe hebben we het gedaan?&#8221;. Het meest voorkomende antwoord op deze vraag is nadat je hun probleem hebt opgelost of hun ticket hebt gesloten. Dit zorgt ervoor dat de evaluatie plaatsvindt nadat u een wijziging heeft ondergaan om de klant zo goed mogelijk van dienst te zijn. Er kunnen echter andere patronen zijn die u kunt overwegen die beter passen bij uw zakelijke vereisten.<\/p>\n<p>Welke enqu\u00eate- of pollingtool u ook kiest, u krijgt een link die uw klanten kunnen bezoeken om hun vragen te beantwoorden. Met deze informatie in de hand kunt u OneDesk configureren om deze enqu\u00eate-uitnodiging te verzenden met behulp van een workflowautomatisering.<\/p>\n<p>Hier is een voorbeeld van een eenvoudige automatiseringsregel die de enqu\u00eate naar uw klanten stuurt.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-112402\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey.png\" alt=\"\" width=\"909\" height=\"609\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey.png 909w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-300x201.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-768x515.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-448x300.png 448w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-255x171.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-60x40.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-480x322.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-500x335.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-750x502.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-360x241.png 360w\" sizes=\"(max-width: 909px) 100vw, 909px\" \/><\/p>\n<p><strong>Details van de automatisering<\/strong><\/p>\n<ul>\n<li>Hiermee worden alle soorten tickets uitgevoerd<\/li>\n<li>Dit wordt geactiveerd wanneer de levenscyclusstatus verandert in &#8220;gesloten&#8221;<\/li>\n<li>De actie is om een e-mail te sturen<\/li>\n<li>De e-mail wordt naar de aanvrager gestuurd en bevat details van het ticket en de link naar de enqu\u00eate.<\/li>\n<\/ul>\n<p>Zoals je kunt zien, zal dit een e-mail naar de klant sturen met de link naar de enqu\u00eate wanneer de ticketstatus wordt gewijzigd in &#8220;gesloten&#8221;. Heb je nog vragen? Aarzel niet om te vragen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>De beste manier om te weten hoe goed uw klantenserviceteam het doet, is door het uw klanten te vragen. Een veelgebruikte manier om feedback van klanten te krijgen, is door na elke interactie met de klantenservice een vervolgonderzoek of opiniepeiling te sturen. Hoewel OneDesk geen enqu\u00eates bevat, bieden we u alles wat u nodig hebt [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9715,9709],"tags":[],"class_list":["post-112401","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken","category-6-helpdesk-lab-nl"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - 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