{"id":150152,"date":"2021-12-15T14:46:41","date_gmt":"2021-12-15T14:46:41","guid":{"rendered":"https:\/\/onedesk.com\/tracering-uw-workflow-automatiseringen-in-onedesk\/"},"modified":"2021-12-15T14:47:01","modified_gmt":"2021-12-15T14:47:01","slug":"tracering-uw-workflow-automatiseringen-in-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/tracering-uw-workflow-automatiseringen-in-onedesk\/","title":{"rendered":"Workflowautomatiseringen traceren"},"content":{"rendered":"

In OneDesk kunt u uw workflow-automatiseringen traceren via de activiteitentoepassing. Hierdoor kunt u precies zien wat uw automatiseringen dagelijks doen en kunt u eventuele problemen oplossen.<\/p>\n

Toegang tot de activiteiten-applicatie<\/h2>\n

Om toegang te krijgen tot de activiteitentoepassing, selecteert u de knop “meer toepassingen” linksonder in de OneDesk-interface. Selecteer vervolgens de “analyse”-toepassing en kies het tabblad “activiteiten” bovenaan.<\/p>\n

\"tabblad<\/p>\n

Uw automatiseringen traceren<\/h2>\n

Vanuit de activiteitentoepassing kunnen we standaard de ID zien van een automatisering die is uitgevoerd, de naam van het betreffende item, de uitgevoerde activiteit, de gewijzigde waarde en de nieuwe waarde.<\/p>\n

We zien bijvoorbeeld dat we automatisering A16 hieronder hebben:<\/p>\n

\"automatisering<\/p>\n

Automatisering A16 heeft de taak “ticket van gesprek” uitgevoerd en de levenscyclusstatus gewijzigd van “open” in “in behandeling zijnde klant”.<\/p>\n

Werkstroomautomatiseringen bewerken<\/h2>\n

Als een automatisering via het tabblad Activiteiten niet correct wordt uitgevoerd, kunt u de automatisering bewerken door naar het tandwiel “administratie” te gaan. Selecteer “tickets”, “taken” of “projecten” onder “gebruikersapps”, afhankelijk van de automatisering die u wilt bewerken. Blader vervolgens omlaag naar het gedeelte automatiseringen.<\/p>\n

\"workflow<\/p>\n

Vanaf hier kunt u de gewenste automatisering bewerken met het potloodpictogram aan de rechterkant, of volledig verwijderen met het prullenbakpictogram. U kunt ook een nieuwe automatisering maken met de knop “workflowautomatisering maken” bovenaan het menu.<\/p>\n

Houd er rekening mee dat de ID van workflowautomatiseringen in OneDesk uniek is<\/strong> . Dit betekent dat wanneer een automatisering wordt verwijderd of uitgeschakeld, nieuwe automatiseringen het ID-slot niet zullen aannemen. Als u bijvoorbeeld automatiserings-ID’s 1, 2, 3 hebt en vervolgens automatisering 3 verwijdert en deze vervangt door een nieuwe automatisering, hebt u ID’s 1, 2 en 4. Dit betekent niet dat je ergens een automatisering mist.<\/p>\n

Gerelateerde artikelen<\/h2>\n

Aan de slag met workflowautomatisering<\/a>
\nAlgemene workflow-automatiseringen<\/a>
\nWorkflow-automatiseringen om automatisch items te maken<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In OneDesk kunt u uw workflow-automatiseringen traceren via de activiteitentoepassing. Hierdoor kunt u precies zien wat uw automatiseringen dagelijks doen en kunt u eventuele problemen oplossen. Toegang tot de activiteiten-applicatie Om toegang te krijgen tot de activiteitentoepassing, selecteert u de knop “meer toepassingen” linksonder in de OneDesk-interface. Selecteer vervolgens de “analyse”-toepassing en kies het tabblad […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9715],"tags":[],"class_list":["post-150152","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"\nUw workflowautomatiseringen traceren in OneDesk | OneDesk-software<\/title>\n<meta name=\"description\" content=\"OneDesk is een app voor helpdesk en projectbeheer. 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