{"id":231821,"date":"2022-05-11T13:04:34","date_gmt":"2022-05-11T13:04:34","guid":{"rendered":"https:\/\/onedesk.com\/mobile-onedesk-gebruikerservaring-instellingen\/"},"modified":"2022-08-23T14:32:53","modified_gmt":"2022-08-23T14:32:53","slug":"mobile-onedesk-gebruikerservaring-instellingen","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/mobile-onedesk-gebruikerservaring-instellingen\/","title":{"rendered":"Mobile OneDesk: gebruikerservaring en instellingen"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk biedt twee mobiele opties voor gebruikers. Ten eerste zijn de iOS\/Android-apps beschikbaar om te downloaden in elke respectievelijke app store. Ten tweede, de mobielvriendelijke webbrowser-gebaseerde applicatie (aangeduid als Mobile-Friendly OneDesk of MFOD), die toegankelijk is door in te loggen vanuit een mobiele browser.<\/p>\n\n<p class=\"wp-block-paragraph\">Voor informatie over de <em>mobiele ervaring van de klant<\/em> verwijzen wij u naar: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6cf6173d-bb41-4587-a3a4-8a102e444ff6\">Mobiele klantervaring<\/a><\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-can-users-see-on-the-ios-android-app-and-mobile-friendly-onedesk\"><strong>Wat kunnen gebruikers zien in de iOS\/Android-app en mobielvriendelijke OneDesk?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Op de mobiele applicaties zou een gebruiker dezelfde items moeten zien als in de hoofdapp. Als zodanig zien gebruikers de items en gesprekken waaraan ze zijn toegewezen, items die ze hebben aangevraagd en items in projecten die met hen zijn gedeeld. <\/p>\n\n<p class=\"wp-block-paragraph\">Op dezelfde manier komen de gebruikersrechten overeen met de machtigingen die in de hoofdtoepassing worden toegepast.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Paneelconfiguratie (mobiele weergavefilters)<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Op de mobielvriendelijke OneDesk en de mobiele app kunnen gebruikers de weergave van hun items filteren vanuit het rechterzijpaneel. <\/p>\n\n<p class=\"wp-block-paragraph\">De volgende filteropties zijn standaard beschikbaar:<\/p>\n\n<ul class=\"wp-block-list\"><li>Alle tickets<\/li><li>Mijn open tickets<\/li><li>Mijn gesloten tickets<\/li><li>Toegewezen<\/li><li>Niet toegewezen<\/li><li>op type<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">U kunt configureren welke weergavefilters op het paneel worden weergegeven. Ga naar:<strong> <\/strong> <strong>Beheer \u2192 Naam van ticket-\/taakportaal \u2192 &#8220;Weergaven voor weergave op mobielvriendelijke app&#8221;<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\"><strong>gerelateerde artikelen<\/strong><\/h3>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/nl\/gebruikerstoegangscontroles-en-machtigingen-in-onedesk\/\">Gebruikersrechten<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/create-and-edit-teams\/\">Projecten delen met gebruikers<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk biedt twee mobiele opties voor gebruikers. Ten eerste zijn de iOS\/Android-apps beschikbaar om te downloaden in elke respectievelijke app store. Ten tweede, de mobielvriendelijke webbrowser-gebaseerde applicatie (aangeduid als Mobile-Friendly OneDesk of MFOD), die toegankelijk is door in te loggen vanuit een mobiele browser. Voor informatie over de mobiele ervaring van de klant verwijzen wij [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9715],"tags":[],"class_list":["post-231821","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobiel: gebruikerservaring en instellingen | OneDesk-helpdesk &amp; PM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/mobile-onedesk-gebruikerservaring-instellingen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobiel: gebruikerservaring en instellingen | OneDesk-helpdesk &amp; PM\" \/>\n<meta property=\"og:description\" content=\"OneDesk biedt twee mobiele opties voor gebruikers. Ten eerste zijn de iOS\/Android-apps beschikbaar om te downloaden in elke respectievelijke app store. Ten tweede, de mobielvriendelijke webbrowser-gebaseerde applicatie (aangeduid als Mobile-Friendly OneDesk of MFOD), die toegankelijk is door in te loggen vanuit een mobiele browser. Voor informatie over de mobiele ervaring van de klant verwijzen wij [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/mobile-onedesk-gebruikerservaring-instellingen\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-11T13:04:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-23T14:32:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mobiel: gebruikerservaring en instellingen | OneDesk-helpdesk & PM","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/nl\/mobile-onedesk-gebruikerservaring-instellingen\/","og_locale":"nl_NL","og_type":"article","og_title":"Mobiel: gebruikerservaring en instellingen | OneDesk-helpdesk & PM","og_description":"OneDesk biedt twee mobiele opties voor gebruikers. 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