{"id":235436,"date":"2022-07-05T16:20:30","date_gmt":"2022-07-05T16:20:30","guid":{"rendered":"https:\/\/onedesk.com\/mobiele-communicatie-browser-app\/"},"modified":"2022-07-05T16:20:31","modified_gmt":"2022-07-05T16:20:31","slug":"mobiele-communicatie-browser-app","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/mobiele-communicatie-browser-app\/","title":{"rendered":"Mobiele communicatie in de mobielvriendelijke app van OneDesk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">De mobielvriendelijke OneDesk (MFOD, <strong>b\u00e8ta<\/strong> ) biedt een gemakkelijke oplossing voor communicatie tussen uw gebruikers en klanten. Toegang tot en reageren op uw gesprek rechtstreeks vanaf uw mobiele apparaat met behulp van de MFOD.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-communicating-in-the-mobile-friendly-onedesk-as-a-user\"><strong>Communiceren in de mobielvriendelijke OneDesk: als gebruiker<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Wanneer u de MFOD als gebruiker bedient, verzendt en ontvangt u berichten op vrijwel dezelfde manier als in de hoofdtoepassing van OneDesk &#8211; uw berichten komen in de messenger-toepassing in de MFOD, evenals op het tabblad &#8220;Gesprekken&#8221; voor alle gerelateerde tickets of taken. <\/p>\n\n<p class=\"wp-block-paragraph\">U ontvangt meldingen wanneer er nieuwe voor u relevante berichten verschijnen. Bekijk <a href=\"https:\/\/onedesk.com\/nl\/notificaties-e-mails\/\">het artikel van OneDesk over meldingen<\/a> voor meer informatie over hoe meldingen in het algemeen werken bij het gebruik van OneDesk.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"426\" height=\"835\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-9.png\" alt=\"mobiele communicatie als gebruiker: tickets\" class=\"wp-image-169792\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-9.png 426w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-9-153x300.png 153w\" sizes=\"(max-width: 426px) 100vw, 426px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Door een gesprek te selecteren op het tabblad &#8220;Gesprekken&#8221; krijgt u toegang tot het gesprek om eerdere berichten te bekijken en nieuwe reacties te verzenden.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"423\" height=\"481\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-10.png\" alt=\"mobiele communicatie: gesprek\" class=\"wp-image-169803\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-10.png 423w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-10-264x300.png 264w\" sizes=\"(max-width: 423px) 100vw, 423px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Wanneer u een nieuw gesprek aanmaakt, kunt u ervoor kiezen om het gesprek ofwel een antwoord van een klant te laten zijn, zichtbaar voor alle volgers van het item (inclusief klanten), ofwel een intern bericht dat alleen zichtbaar is voor gebruikers binnen OneDesk die het item volgen.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-communicating-in-the-mobile-friendly-onedesk-as-a-customer\"><strong>Communiceren in de mobielvriendelijke OneDesk: als klant<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Klanten kunnen berichten versturen in de MFOD in de Messenger-applicatie en de Ticket- en Taakportalen. De Messenger-app is een snelle manier om een vraag naar uw organisatie te sturen, terwijl de portals uw klanten in staat stellen hun ingediende tickets en taken te bekijken en berichten rechtstreeks bij hun items te verzenden.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"543\" height=\"687\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-11.png\" alt=\"mobiel ticketportaal\" class=\"wp-image-169814\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-11.png 543w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-11-237x300.png 237w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Klanten kunnen de MFOD gebruiken om snel vragen te stellen aan uw team en om de voortgang van hun items te zien terwijl ze onderweg zijn.<\/p>\n\n<p class=\"wp-block-paragraph\">Alle berichten die uw gebruikers verzenden in tickets en taken die naar de portal worden gepubliceerd, zijn zichtbaar voor uw klanten als ze zijn ingesteld als klantantwoorden.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>gerelateerde artikelen<\/strong><\/h2>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/nl\/onedesk-mobiele-app\/\">De mobiele applicatie van OneDesk<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>De mobielvriendelijke OneDesk (MFOD, b\u00e8ta ) biedt een gemakkelijke oplossing voor communicatie tussen uw gebruikers en klanten. Toegang tot en reageren op uw gesprek rechtstreeks vanaf uw mobiele apparaat met behulp van de MFOD. Communiceren in de mobielvriendelijke OneDesk: als gebruiker Wanneer u de MFOD als gebruiker bedient, verzendt en ontvangt u berichten op vrijwel [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9715],"tags":[],"class_list":["post-235436","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobiele communicatie voor helpdesk en projectmanagement | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk en projectmanagement in \u00e9\u00e9n. 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