{"id":242501,"date":"2022-10-31T18:31:37","date_gmt":"2022-10-31T18:31:37","guid":{"rendered":"https:\/\/onedesk.com\/nieuwe-toegangsrechten-op-applicatieniveau\/"},"modified":"2022-10-31T18:31:37","modified_gmt":"2022-10-31T18:31:37","slug":"nieuwe-toegangsrechten-op-applicatieniveau","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/nieuwe-toegangsrechten-op-applicatieniveau\/","title":{"rendered":"Toegangsmachtigingen op applicatieniveau"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In OneDesk kunt u per gebruiker verschillende toegangsniveaus verlenen aan al uw applicaties. Hiermee kunt u bepalen tot welke toepassingen uw gebruikers toegang hebben en wat ze wel en niet in elke app kunnen doen. U kunt verschillende toegangsniveaus instellen voor de volgende toepassingen in OneDesk:<\/p>\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"alignnone size-full wp-image-125351\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tickets-Application.png\" alt=\"Tickets aanvraag\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tickets-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tickets-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/> Kaartjes<br\/><img decoding=\"async\" class=\"alignnone size-full wp-image-125362\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tasks-Application.png\" alt=\"Taken Toepassing\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tasks-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tasks-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/> Taken<br\/><img decoding=\"async\" class=\"alignnone size-full wp-image- &lt;encoded_tag_open \/&gt;strong&lt;encoded_tag_closed \/&gt;Timesheets&lt;encoded_tag_open \/&gt;br \/&lt;encoded_tag_closed \/&gt; &lt;encoded_tag_open \/&gt;img src=\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Timesheets-Application.png\" alt=\"Urenregistratie applicatie\" width=\"42\" height=\"42\"\/> Klanten en klantorganisaties<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125396\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/users-Application.png\" alt=\"Gebruikerstoepassing:\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/users-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/users-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/> Gebruikers en teams<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125407\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Projects-Application.png\" alt=\"Projecten Toepassing:\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Projects-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Projects-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/> Projecten &amp; Portfolio&#8217;s<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Analytics-Application.png\" alt=\"Analytics-toepassing\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Analytics-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Analytics-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/> Analytics<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125429\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Messenger-Application.png\" alt=\"Messenger-toepassing\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Messenger-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Messenger-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/> Boodschapper<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-understand-permissions-access-levels\">Machtigingen en toegangsniveaus begrijpen<\/h2>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"287\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Permissions1-300x287.png\" alt=\"\" class=\"wp-image-238135\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Permissions1-300x287.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Permissions1.png 733w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Een gebruiker in OneDesk kan machtigingen op <b>beheerdersniveau<\/b> of machtigingen op <b>niet-beheerdersniveau<\/b> hebben.<\/p>\n\n<p class=\"wp-block-paragraph\"><b>Beheerders<\/b> krijgen volledige toegang tot alle toepassingen en kunnen de volgende acties ondernemen:<\/p>\n\n<ul class=\"wp-block-list\"><li>Artikelen publiceren<\/li><li>Reacties van klanten posten<\/li><li>Berichten bewerken<\/li><li>Maak, bewerk en verwijder macro&#8217;s en opgeslagen antwoorden<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Beheerders kunnen alle projecten zien, zelfs priv\u00e9projecten. (Toon alle projecten)<\/p>\n\n<p class=\"wp-block-paragraph\"><b>Niet-beheerders<\/b> moeten per applicatie toegang krijgen en hun vermogen om acties te ondernemen kan beperkt zijn.<\/p>\n\n<p class=\"wp-block-paragraph\">Voor niet-beheerders kunt u beslissen of ze:<\/p>\n\n<ul class=\"wp-block-list\"><li>Items publiceren: uw gebruiker kan tickets, taken en andere soorten items maken die u configureert<\/li><li>Antwoorden van klanten posten: uw gebruiker kan klantgerichte antwoorden posten in gesprekken over items of in de messenger<\/li><li>Berichten bewerken: uw gebruiker kan berichten bewerken die in convnersations zijn gepost<\/li><li>Beheer macro&#8217;s: uw gebruiker kan macro&#8217;s en opgeslagen antwoorden configureren, bewerken en\/of verwijderen<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">En u kunt ook toegangsniveaus toewijzen aan deze toepassingen:<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-tickets\">KAARTJES<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> Gebruiker heeft volledige toegang tot de Tickets-applicatie.<\/li><li><strong>Beperkte toegang:<\/strong> de toepassing Tickets is verborgen voor de gebruiker en &#8220;Ticket toevoegen&#8221; is verborgen in het menu Toevoegen. De gebruiker kan Tickets niet verwijderen.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-tasks\">TAKEN<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> Gebruiker heeft volledige toegang tot de Tickets-applicatie.<\/li><li><strong>Beperkte toegang:<\/strong> de toepassing Taken is verborgen voor de gebruiker en &#8220;Taak toevoegen&#8221; is verborgen in het menu Toevoegen. De gebruiker kan geen taken verwijderen.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-timesheets\">TIJDSCHRIFTEN<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de toepassing Urenstaten.<\/li><li><strong>Standaardtoegang:<\/strong> de gebruiker heeft toegang tot de urenstatentoepassing en kan urenstaten maken, maar kan deze niet bewerken of verwijderen.<\/li><li><strong>Beperkte toegang:<\/strong> de toepassing Urenstaten is verborgen voor de gebruiker. De gebruiker kan urenstaten maken, maar niet bewerken of verwijderen. De gebruiker kan de urenstaten zien op het itemdetailpaneel.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-customer-organizations\">KLANT &amp; KLANTENORGANISATIES<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de toepassing Klanten en klantorganisaties.<\/li><li><strong>Standaardtoegang:<\/strong> de gebruiker heeft toegang tot de klantentoepassing en kan klanten en klantorganisaties maken, maar kan deze niet bewerken of verwijderen.<\/li><li><strong>Beperkte toegang:<\/strong> de klantentoepassing is verborgen voor de gebruiker en klanten en klantorganisaties zijn verborgen in het menu Toevoegen.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-users-teams\">GEBRUIKERS &amp; TEAMS<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de applicatie Users &amp; Teams.<\/li><li><strong>Beperkte toegang:<\/strong> de applicatie Gebruikers en teams is verborgen voor de gebruiker en de gebruikers en teams zijn verborgen in het menu Toevoegen. Gebruikers kunnen geen gebruikers of teams maken, bijwerken of verwijderen.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-projects-portfolios\">PROJECTEN &amp; PORTFOLIO&#8217;S<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de toepassing Projecten en portfolio&#8217;s.<\/li><li><strong>Beperkte toegang:<\/strong> de toepassing Projecten is verborgen voor de gebruiker en projecten en portfolio&#8217;s zijn verborgen in het menu Toevoegen. Gebruikers kunnen geen projecten verwijderen, klonen, delen, archiveren of uit het archief halen.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-analytics\">ANALYSE<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de Analytics-toepassing.<\/li><li><strong>Beperkte toegang:<\/strong> de Analytics-toepassing is verborgen voor de gebruiker.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-messenger\">BOODSCHAPPER<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de Messenger-toepassing.<\/li><li><strong>Beperkte toegang:<\/strong> de gebruiker heeft toegang tot de Messenger-applicatie, maar kan geen berichten bewerken of berichten naar klanten sturen.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-financials\">FINANCIEEL<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Volledige toegang:<\/strong> de gebruiker heeft volledige toegang tot de financi\u00eble applicatie.<\/li><li><strong>Beperkte toegang:<\/strong> de Financials-applicatie is verborgen voor de gebruiker.<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Gebruikersrechten kunnen worden ingesteld op de profielpagina van elke gebruiker. Open uw gebruikers vanuit de Gebruikers-app in de linkerzijbalk en dubbelklik vervolgens op de gewenste gebruiker om toegang te krijgen tot hun toestemmingsinstellingen. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-posts\">gerelateerde berichten<\/h2>\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/onedesk.com\/nl\/videos\/onedesk-aan-de-slag-project-rollen-machtigingen\/\">Video: Projectrollen en machtigingen<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506\">Delen met gebruikers en teams<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/onedesk.com\/nl\/gebruikerstoegangscontroles-en-machtigingen-in-onedesk\/\">Gebruikerstoegangscontroles en -machtigingen<\/a><\/strong><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In OneDesk kunt u per gebruiker verschillende toegangsniveaus verlenen aan al uw applicaties. Hiermee kunt u bepalen tot welke toepassingen uw gebruikers toegang hebben en wat ze wel en niet in elke app kunnen doen. U kunt verschillende toegangsniveaus instellen voor de volgende toepassingen in OneDesk: Kaartjes Taken Klanten en klantorganisaties Gebruikers en teams Projecten [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9715],"tags":[],"class_list":["post-242501","post","type-post","status-publish","format-standard","hentry","category-1-hoe-onedesk-te-gebruiken"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Toegang en machtigingen voor toepassingen | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk is helpdesk- en projectmanagementsoftware. 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