{"id":271067,"date":"2024-06-19T21:35:04","date_gmt":"2024-06-19T21:35:04","guid":{"rendered":"https:\/\/onedesk.com\/nieuw-mei-2024\/"},"modified":"2024-06-19T21:35:06","modified_gmt":"2024-06-19T21:35:06","slug":"nieuw-mei-2024","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/nieuw-mei-2024\/","title":{"rendered":"Nieuw in OneDesk: mei 2024"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">De nieuwe release van OneDesk voor mei 2024 is nu live! Deze release bevat een aantal functies om uw workflow te verbeteren en ondersteuning te bieden.  <\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-key-performance-indicators\">Nieuwe Key Performance Indicators<\/h2>\n\n<p class=\"wp-block-paragraph\">We hebben nieuwe KPI&#8217;s toegevoegd aan de OneDesk-apps om in \u00e9\u00e9n oogopslag nuttige informatie weer te geven. Om u de ultieme flexibiliteit te geven, zijn de KPI\u2019s toegevoegd op zowel weergaveniveau als artikelniveau. Dit betekent dat als u uw weergave filtert (op maand, verantwoordelijke, project of iets anders), de KPI&#8217;s worden bijgewerkt om weer te geven wat er in zit. Zoals gebruikelijk kunnen de KPI&#8217;s boven de weergave verborgen worden als gebruikersvoorkeur.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-kpis-include\">Nieuwe KPI\u2019s zijn onder meer:<\/h3>\n\n<p class=\"wp-block-paragraph\">Tickets: Gemiddelde tijd tot: gesloten\/in behandeling\/eerste antwoord\/tussen antwoorden<\/p>\n\n<p class=\"wp-block-paragraph\">Tickets\/taken\/urenstaten: werk-KPI&#8217;s: feitelijk, gepland, factureerbaar, op factuur, goedgekeurd<\/p>\n\n<p class=\"wp-block-paragraph\">Subtaken: Status, %voltooid, datumbereik<\/p>\n\n<p class=\"wp-block-paragraph\">Projecten: factureerbare uren, factuurmethode en meer<\/p>\n\n<p class=\"wp-block-paragraph\">Financi\u00eble gegevens: Facturen\/offertes: soorten, status, bedrag en meer<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"120\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" alt=\"\" class=\"wp-image-270778\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-300x35.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-768x90.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts.png 1195w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-transform-your-knowledgebase-into-a-help-forum\">Transformeer uw kennisbank in een Helpforum<\/h2>\n\n<p class=\"wp-block-paragraph\">Het beschikbaar stellen van kennis aan uw klanten is een geweldige manier om hen te helpen zichzelf te helpen. Er kunnen echter gerelateerde vragen en details zijn die verduidelijking behoeven. Nu kunt u discussies toevoegen aan uw KB, zodat klanten vragen kunnen stellen, zodat u deze eenvoudig kunt beantwoorden.<\/p>\n\n<p class=\"wp-block-paragraph\">Pro-tip: Als u een goede vraag krijgt, beantwoord deze dan niet alleen, maar voeg de informatie toe aan het originele artikel. Dit zal toekomstige gebruikers helpen en ook helpen bij het trainen van uw AI-bot!<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-agent-trained-on-your-website\">AI Agent &#8211; Getraind op uw website<\/h2>\n\n<p class=\"wp-block-paragraph\">Heeft u inhoud op uw website die u wilt gebruiken om uw bot te leren hoe hij op uw klanten moet reageren? OneDesk bevat nu een crawler die u kunt gebruiken om bepaalde mappen op uw website te indexeren. Eenmaal ge\u00efndexeerd kan de bot de kennis van die pagina&#8217;s meenemen bij het beantwoorden van klanten. Het AI-kenniscorpus kan nu het volgende omvatten:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>KB-artikelen<\/li>\n\n\n\n<li>Opgeslagen antwoorden<\/li>\n\n\n\n<li>Eerdere reacties op klanten (door mensen)<\/li>\n\n\n\n<li>webpagina&#8217;s<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Als u andere inhoud heeft die u graag in uw corpus wilt opnemen, laat het ons dan weten, dan kunnen we proberen u te helpen.<\/p>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-filters-grouping-columns-amp-sorting\">Nieuwe filters, groepering, kolommen en sortering<\/h2>\n\n<p class=\"wp-block-paragraph\">Er zijn talloze manieren waarop u aangepaste weergaven kunt maken in OneDesk, en nu zijn er op veler verzoek nog meer manieren. Hier is een niet-uitputtende lijst van wat er nieuw is:<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-columns\">Nieuwe kolommen:<\/h3>\n\n<p class=\"wp-block-paragraph\">Facturen en offertes: gekoppeld project, portfolio<\/p>\n\n<p class=\"wp-block-paragraph\">Urenstaten: Gefactureerd aan<\/p>\n\n<p class=\"wp-block-paragraph\">Projecten: Geplande werkzaamheden, aantal volgers<\/p>\n\n<p class=\"wp-block-paragraph\">Ticket, Taken: Portfolio<\/p>\n\n<p class=\"wp-block-paragraph\">Gebruikers, klanten: e-mailadres, beheerder, laatste login,  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-filters-nbsp\">Nieuwe filters:  <\/h3>\n\n<p class=\"wp-block-paragraph\">Facturen en offertes: gekoppeld project, portfolio<\/p>\n\n<p class=\"wp-block-paragraph\">Urenstaten: door het toegewezen team<\/p>\n\n<p class=\"wp-block-paragraph\">Projecten: Op basis van uw rol, Wordt gearchiveerd, Project,  <\/p>\n\n<p class=\"wp-block-paragraph\">Ticket, Taken: Toegewezen aan gebruikers in mijn teams, type laatste responder, heeft bijlage, geplande datum<\/p>\n\n<p class=\"wp-block-paragraph\">Gebruikers, klanten: activeringsstatus,  <\/p>\n\n<p class=\"wp-block-paragraph\">Activiteiten: Klantorganisatie, is Bot<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-groupings\">Nieuwe groeperingen<\/h3>\n\n<p class=\"wp-block-paragraph\">Facturen en offertes: per portfolio<\/p>\n\n<p class=\"wp-block-paragraph\">Rapportages: Op factuur<\/p>\n\n<p class=\"wp-block-paragraph\">Ticket, Taken: Levenscyclusstatus, Geplande einddatum<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sorting\">Sorteren:<\/h3>\n\n<p class=\"wp-block-paragraph\">Urenstaten: per organisatie van de aanvrager, rechthebbende, ID, datum<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-flexible-left-side-panel\">Flexibel linker zijpaneel<\/h2>\n\n<p class=\"wp-block-paragraph\">Wilt u een langere naam aan uw weergave geven? Natuurlijk doe je dat! Welnu, nu kan het linkerpaneel worden vergroot. Het wordt opgeslagen als een gebruikersvoorkeur.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"586\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png\" alt=\"\" class=\"wp-image-270792\" style=\"width:541px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png 586w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel-294x300.png 294w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-pay-by-po\">Betaal per PO<\/h2>\n\n<p class=\"wp-block-paragraph\">Wil je aan de slag met OneDesk maar heb je geen bedrijfskaart? Hoewel we altijd andere betaalmethoden hebben geaccepteerd, kunt u dit nu rechtstreeks in OneDesk instellen. Dit is hoe het werkt:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Selecteer het gewenste abonnement<\/li>\n\n\n\n<li>Ontvang een offerte per e-mail<\/li>\n\n\n\n<li>Laat de offerte goedkeuren<\/li>\n\n\n\n<li>Upload de inkooporder naar OneDesk<\/li>\n\n\n\n<li>Wij activeren uw licenties<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-many-other-enhancements\">Veel andere verbeteringen:<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Configureerbaar werkformaat. Nu kunt u beslissen hoe u de werkhoeveelheden uitgedrukt wilt zien: d+h+m, h+m. Houd er rekening mee dat sommige formaten op sommige plaatsen niet logisch zijn en daarom niet zijn toegepast.<\/li>\n\n\n\n<li>Stel het standaardgesprekstype (intern, openbaar) in voor de mobielvriendelijke app.<\/li>\n\n\n\n<li>Servicetype voor bulksgewijs bewerken van urenstaten.<\/li>\n\n\n\n<li>Nieuw toestemmingsniveau om het archiveren en verwijderen in verschillende items-apps te beperken.<\/li>\n\n\n\n<li>Voor elke klantapp kun je nu bepalen of enter het bericht verzendt of een nieuwe regel toevoegt (mensen zijn verrassend verdeeld over deze vraag!)<\/li>\n\n\n\n<li>Voorbeeldlinks voor artikelen die zijn toegevoegd aan een live KB-categorie.<\/li>\n\n\n\n<li>Geplande werkzaamheden aan het MFA-klantportaal.<\/li>\n\n\n\n<li>Importeer KB-artikelen om uw kennisbank en AI-corpus te versterken.<\/li>\n\n\n\n<li>Verbeterde volgorde van voorwaardelijke aangepaste velden op de MFA-webformulieren.<\/li>\n\n\n\n<li>Platte lijstweergave voor gebruikers en klanten.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>De nieuwe release van OneDesk voor mei 2024 is nu live! Deze release bevat een aantal functies om uw workflow te verbeteren en ondersteuning te bieden. Nieuwe Key Performance Indicators We hebben nieuwe KPI&#8217;s toegevoegd aan de OneDesk-apps om in \u00e9\u00e9n oogopslag nuttige informatie weer te geven. Om u de ultieme flexibiliteit te geven, zijn [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9723],"tags":[],"class_list":["post-271067","post","type-post","status-publish","format-standard","hentry","category-3-release-opmerkingen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nieuw in OneDesk: mei 2024 | Release-opmerkingen<\/title>\n<meta name=\"description\" content=\"Nieuwe KPI&#039;s, kolommen, filters en groeperingen; Train uw AI-agent over de inhoud van uw website; Transformeer uw KB in een forum en meer verbeteringen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/nl\/nieuw-mei-2024\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nieuw in OneDesk: mei 2024 | Release-opmerkingen\" \/>\n<meta property=\"og:description\" content=\"Nieuwe KPI&#039;s, kolommen, filters en groeperingen; Train uw AI-agent over de inhoud van uw website; Transformeer uw KB in een forum en meer verbeteringen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/nl\/nieuw-mei-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-19T21:35:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-19T21:35:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nieuw in OneDesk: mei 2024 | Release-opmerkingen","description":"Nieuwe KPI's, kolommen, filters en groeperingen; 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Hier leert u over nieuwe functies en verbeteringen in OneDesk.","parent":0,"count":26,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/nl\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/nl\/category\/3-release-opmerkingen\/\" alt=\"3. Release-opmerkingen\"  class=\"category-3-release-opmerkingen\">3. Release-opmerkingen<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-18w3","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/271067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/comments?post=271067"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/271067\/revisions"}],"predecessor-version":[{"id":271070,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/posts\/271067\/revisions\/271070"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/media?parent=271067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/categories?post=271067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/nl\/wp-json\/wp\/v2\/tags?post=271067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}