{"id":302138,"date":"2026-05-13T20:25:28","date_gmt":"2026-05-13T20:25:28","guid":{"rendered":"https:\/\/onedesk.com\/new-may-26\/"},"modified":"2026-05-13T20:25:29","modified_gmt":"2026-05-13T20:25:29","slug":"new-may-26","status":"publish","type":"post","link":"https:\/\/onedesk.com\/nl\/new-may-26\/","title":{"rendered":"Wat is er nieuw in OneDesk in mei 2026?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">De OneDesk-release van mei 2026 is nu beschikbaar! Dit is wat deze release introduceert: <\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-customer-facing-help-centers-as-many-as-you-want-beta\" class=\"wp-block-heading\">Klantgerichte helpdesks &#8211; zoveel als je wilt! (beta) <\/h2>\n\n<p class=\"wp-block-paragraph\">In OneDesk kunt u nu meerdere helpcentra aanmaken, elk met verschillende klantapps en aparte website-widgets. Elk helpcentrum heeft een eigen inlogpagina en geeft alleen toegang aan aangewezen klanten. Dit betekent dat u verschillende webformulieren aan verschillende klanten kunt presenteren, verschillende kennisbanken en ticketportalen kunt aanbieden en uw portalen onafhankelijk van elkaar kunt voorzien van logo&amp;#39;s en kleuren.   De kenmerken omvatten:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Het is nu mogelijk om webformulieren en kennisbanken afzonderlijk aan te passen voor verschillende klanten.<\/li>\n\n\n\n<li>Groepeer uw klantapplicaties in meerdere helpcentra. Elk helpcentrum kan een of meer klantapplicaties bevatten, zoals: webformulieren, Messenger\/chat, ticketportaal, kennisbank, homepage,   <\/li>\n\n\n\n<li>Beheer de toegang van klanten tot elke app: beperkt tot specifieke klanten\/klantorganisaties, alleen ingelogde klanten of geen login vereist.<\/li>\n\n\n\n<li>Personaliseer elk helpcentrum met verschillende namen, inlogpagina&#8217;s, logo&#8217;s, kleuren en meer.<\/li>\n\n\n\n<li>Integreer elk helpcentrum als een aparte widget op uw website.<\/li>\n\n\n\n<li>Het &#8216;standaard&#8217; helpcentrum is wat beschikbaar is in de mobiele app voor klanten. Zorg er dus voor dat uw klanten, als ze de mobiele app gebruiken, toegang hebben tot de apps in het standaard helpcentrum.<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-expense-management\" class=\"wp-block-heading\">Onkostenbeheer<\/h2>\n\n<p class=\"wp-block-paragraph\">Nu kunnen uw gebruikers onkosten indienen samen met de uitgevoerde werkzaamheden voor een taak of ticket. Onkosten zijn vergelijkbaar met urenstaten voor kosten die zijn gemaakt tijdens het werken aan de taak of het ticket, en kunnen direct in OneDesk worden bijgehouden, gefactureerd en geanalyseerd. <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Geef je team de mogelijkheid om gemaakte financi\u00eble uitgaven te registreren.<\/li>\n\n\n\n<li>Houd al je uitgaven bij in de app voor tijd en onkosten.<\/li>\n\n\n\n<li>Analyseer uitgaven in de financi\u00eble app (indien de machtigingen dit toelaten).<\/li>\n\n\n\n<li>U kunt deze kosten desgewenst factureren aan uw klanten via OneDesk of via QBO.<\/li>\n\n\n\n<li>Categoriseer uitgaven zoals reizen, benodigdheden, reparaties of andere zaken.<\/li>\n\n\n\n<li>Vereist PSA- of werkbeheerproducten.<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-financials-dashboard\" class=\"wp-block-heading\">Financieel dashboard<\/h2>\n\n<p class=\"wp-block-paragraph\">Wilt u meer inzicht in het werk dat u voor klanten verricht en de winstgevendheid daarvan? Dan is het nieuwe financi\u00eble dashboard precies wat u nodig hebt. U kunt eenvoudig alle benodigde KPI&#8217;s voor offertes, facturen, kosten en winstgevendheid op \u00e9\u00e9n plek bekijken.   <\/p>\n\n<p class=\"wp-block-paragraph\">Nieuwe, uitgebreide KPI&#8217;s voor: kosten, omzet, uren, winstgevendheid, toekomstige projecten en meer.<\/p>\n\n<p class=\"wp-block-paragraph\">Grafieken voor uw belangrijkste klanten, projecten, teams en services.<\/p>\n\n<p class=\"wp-block-paragraph\">Filter uw projecten, facturen en meer om resultaten te krijgen per maand, per klant, per project, per team, per dienst en nog veel meer.<\/p>\n\n<p class=\"wp-block-paragraph\">Vereist PSA- of werkbeheerproducten.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-charts-new-look\" class=\"wp-block-heading\">Grafieken &#8211; nieuwe look<\/h2>\n\n<p class=\"wp-block-paragraph\">We hebben een nieuwe look en stijl voor grafieken in OneDesk. Bekijk deze nieuwe grafieken.   <\/p>\n\n<ul class=\"wp-block-list\">\n<li>in de gebruikersdashboard-app<\/li>\n\n\n\n<li>in het financi\u00eble dashboard (in de financi\u00eble app)<\/li>\n\n\n\n<li>in analyses<\/li>\n\n\n\n<li>in de KPI&#8217;s die boven de verschillende apps te vinden zijn.<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-other-enhancements\" class=\"wp-block-heading\">Andere verbeteringen<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Kaarten sorteren<\/strong> &#8211; sorteer uw Kanban-kaarten eenvoudig op aanmaakdatum\/ID, prioriteit, voltooiingspercentage, aanvrager en geplande werkzaamheden.<\/li>\n\n\n\n<li><strong>Aangepast veld van het type selectievakje<\/strong> &#8211; Voeg een aangepast veld van het type selectievakje toe.<\/li>\n\n\n\n<li><strong>Voicemailmeldingen<\/strong> &#8211; Groene bubbels laten je weten of je voicemailberichten hebt.<\/li>\n\n\n\n<li><strong>Nieuwe activiteiten<\/strong> : open gesprekken en gesloten gesprekken worden vastgelegd in de activiteitenlijst.<\/li>\n\n\n\n<li><strong>Verbeterde meldingen over de bezorgstatus (DSN)<\/strong> voor gekoppelde MS365- en Gmail-accounts. U kunt nu gemakkelijker zien of uw e-mailserver later een DSN ontvangt voor een e-mail die niet is verzonden. <\/li>\n\n\n\n<li><strong>Macro- en automatiseringsacties<\/strong> : Verwijder alle gebruikersvolgers, verwijder alle klantvolgers<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Plus honderden andere bugfixes, verbeteringen en optimalisaties.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>De OneDesk-release van mei 2026 is nu beschikbaar! Dit is wat deze release introduceert: Klantgerichte helpdesks &#8211; zoveel als je wilt! (beta) In OneDesk kunt u nu meerdere helpcentra aanmaken, elk met verschillende klantapps en aparte website-widgets. Elk helpcentrum heeft een eigen inlogpagina en geeft alleen toegang aan aangewezen klanten. Dit betekent dat u verschillende [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9723],"tags":[],"class_list":["post-302138","post","type-post","status-publish","format-standard","hentry","category-3-release-opmerkingen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wat is er nieuw? 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