{"id":100651,"date":"2021-05-20T17:48:33","date_gmt":"2021-05-20T17:48:33","guid":{"rendered":"https:\/\/onedesk.com\/videos\/samtaler-og-diskusjoner-i-onedesk\/"},"modified":"2021-05-20T17:48:37","modified_gmt":"2021-05-20T17:48:37","slug":"samtaler-og-diskusjoner-i-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/samtaler-og-diskusjoner-i-onedesk\/","title":{"rendered":"Samtaler og diskusjoner"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>I OneDesk-samtaler er diskusjonene du har med kunder og andre teammedlemmer. Samtaler kan enten dreie seg om noe som er knyttet til en billett eller en oppgave eller et prosjekt, eller de kan bare v\u00e6re uavhengige direkte mellom deg og en kunde. Du kan finne disse samtalene p\u00e5 detaljene til varen n\u00e5r de er vedlagt. For eksempel her kunne jeg se at det vil ha noen samtaler med en kunde om denne billetten. Samtalene dine er alle gruppert etter Messenger-synet ogs\u00e5. Her kan du se den \u00f8verste delen er for samtaler med kunder. Denne delen vil v\u00e6re tilgjengelig for de menneskene i organisasjonen din som er utpekt til \u00e5 kommunisere med kunder. Alle brukerne dine vil ha en min samtalsdel der de kan se \u00e5pne, offentlige, private, og de kan til og med se lukkede samtaler. N\u00e5r de velger en samtale, velger de et filter her. De kan velge en samtale, og meldingene vises i dette panelet. De kan bruke denne menyen til \u00e5 lage en billett hvis den er ute, ikke allerede er opprettet eller viser varedetaljer eller brukerdetaljer. Her kan du se at det er en samtale med anonyme, det er en samtale med en bestemt bruker, og her har vi en samtale med en kunde.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesk-samtaler er diskusjonene du har med kunder og andre teammedlemmer. Samtaler kan enten dreie seg om noe som er knyttet til en billett eller en oppgave eller et prosjekt, eller de kan bare v\u00e6re uavhengige direkte mellom deg og en kunde. Du kan finne disse samtalene p\u00e5 detaljene til varen n\u00e5r de er [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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