{"id":100782,"date":"2021-05-20T18:26:02","date_gmt":"2021-05-20T18:26:02","guid":{"rendered":"https:\/\/onedesk.com\/videos\/the-onedesk-live-chat-messenger\/"},"modified":"2021-05-20T18:26:02","modified_gmt":"2021-05-20T18:26:02","slug":"the-onedesk-live-chat-messenger","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/the-onedesk-live-chat-messenger\/","title":{"rendered":"11. Live Chat Messenger"},"content":{"rendered":"<h2><strong>Transkripsjon:<\/strong><\/h2>\n<p>OneDesk Messenger gir deg et grensesnitt for \u00e5 kommunisere i sanntid med kundene og lagkameratene. Du finner den ved \u00e5 klikke p\u00e5 dette ikonet her.<\/p>\n<p>Det er ogs\u00e5 en kundevendt app som du kan legge p\u00e5 nettstedet ditt. Du kan forh\u00e5ndsvise det her ved \u00e5 \u00e5pne denne lenken. Det er en annen video som forklarer det, men det gir et grensesnitt for kundene dine \u00e5 chatte med deg.<\/p>\n<p>La oss snakke om Messenger-applikasjonen.<\/p>\n<p>F\u00f8rst og fremst kan du se at den er delt inn i to seksjoner. Det er en &#8220;fra kunde&#8221; -delen og &#8220;mine samtaler&#8221; -delen. Avsnittet &#8220;fra kunder&#8221; er bare tilgjengelig for de brukerne i organisasjonen du har utpekt som ansvarlig for kundesupport. Andre brukere vil bare se &#8220;samtalene mine&#8221;. Avsnittet &#8216;mine samtaler&#8217; inneholder de samtalene du er interessert i. Det er ting som billetter du opprettet, billetter du er tildelt, billetter du f\u00f8lger eller bare samtaler du har v\u00e6rt involvert i tidligere. Fra kunder involverer selvf\u00f8lgelig samtaler som inkluderer kunder.<\/p>\n<p>La oss n\u00e5 snakke om de forskjellige samtalene.<\/p>\n<p>\u00c5pne samtaler viser deg samtaler som er merket som \u00e5pne. Du kan se den statusen her. Jeg kan se denne samtalen her er fra Sally C. Hun opprettet en ny samtale, og jeg kan svare henne. Jeg skriver bare inn svaret her og sender det ut. N\u00e5r jeg er ferdig, kan jeg lukke samtalen her, og den blir flyttet til delen for lukkede samtaler. Hvis hun skulle svare p\u00e5 meg, ville det automatisk bli \u00e5pnet igjen og dukke opp igjen i &#8216;\u00e5pne samtaler&#8217;. Fordi jeg avsluttet den forrige samtalen min, velger jeg den neste og det uleste merket mitt har forsvunnet.<\/p>\n<p>La oss n\u00e5 ta en titt p\u00e5 denne. Dette er en samtale lagt ut i live chat. Derfor er den ikke knyttet til en billett eller noe, men hvis jeg vil koble til den, kan jeg bare klikke her og enten opprette en billett eller en oppgave fra denne samtalen, eller jeg kan koble den til en eksisterende. Jeg skal lage en billett. N\u00e5r jeg gj\u00f8r det, blir detaljene lagt til automatisk, men jeg kan endre dem og deretter klikke p\u00e5 Opprett billett. En ny billett er opprettet, og jeg kan se lenken her. Hvis jeg vil se detaljene p\u00e5 den billetten, kan jeg bare klikke p\u00e5 denne menyen og vise elementdetaljer. Det \u00e5pner panelet for billettdetaljer.<\/p>\n<p>P\u00e5 selve meldingen kan jeg se at det er en annen meny. Dette lar meg vise kunde- eller brukerdetaljer og redigere eller slette meldingen. Jeg kan s\u00f8ke i samtalene mine akkurat her.<\/p>\n<p>Her nederst kan du se at det er en bryter som lar deg sl\u00e5 hele helpdesk online eller offline. Hva dette gj\u00f8r er n\u00e5r du er frakoblet og noen bes\u00f8ker kundeappene, vil de se at du er frakoblet. De vil fremdeles kunne bruke dem, men de forventer ikke \u00f8yeblikkelig respons. N\u00e5r den er online, vises en annen melding. Du kan konfigurere disse meldingene under administrasjonsalternativene.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: OneDesk Messenger gir deg et grensesnitt for \u00e5 kommunisere i sanntid med kundene og lagkameratene. Du finner den ved \u00e5 klikke p\u00e5 dette ikonet her. Det er ogs\u00e5 en kundevendt app som du kan legge p\u00e5 nettstedet ditt. Du kan forh\u00e5ndsvise det her ved \u00e5 \u00e5pne denne lenken. Det er en annen video som [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9690,9688,9699],"aiovg_tags":[],"class_list":["post-100782","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-1-komme-i-gang","aiovg_categories-2-kundeappene","aiovg_categories-4-meldinger-og-samtaler"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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