{"id":100803,"date":"2021-05-20T18:41:27","date_gmt":"2021-05-20T18:41:27","guid":{"rendered":"https:\/\/onedesk.com\/videos\/arbeidsflyt-automatiseringer-i-onedesk\/"},"modified":"2021-05-20T18:41:27","modified_gmt":"2021-05-20T18:41:27","slug":"arbeidsflyt-automatiseringer-i-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/arbeidsflyt-automatiseringer-i-onedesk\/","title":{"rendered":"Workflow Automations"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>\u201cWorkflow automations\u201d er regler som forteller OneDesk hva de skal gj\u00f8re n\u00e5r spesifikke hendelser inntreffer. Vanlige eksempler p\u00e5 dette er automatisk \u00e5 sende svar p\u00e5 nye billetter, eller automatisk sette nye billetter i et bestemt prosjekt, eller tildele dem til en bestemt bruker.<\/p>\n<p>La oss se p\u00e5 hvordan du oppretter og endrer disse. Klikk p\u00e5 administrasjonsikonet her. Velg applikasjonen du vil bli p\u00e5virket. I dette tilfellet, la oss se p\u00e5 billetter, og bla ned til delen for automatisering av arbeidsflyt. Her kan du se en liste over automatiserte arbeidsflyter som kj\u00f8rer p\u00e5 billettene dine. For eksempel publiserer denne automatisk nye billetter p\u00e5 kundeportalen. Denne sender e-post til foresp\u00f8rselen n\u00e5r statusen er oppdatert. Det er ogs\u00e5 noen funksjonshemmede automatiseringer tilgjengelig. La oss vise dem.<\/p>\n<p>Her er en som automatisk tildeler nye billetter. Jeg kan sl\u00e5 p\u00e5 det hvis jeg vil bruke det, eller jeg kan sl\u00e5 dem av hvis jeg ikke vil ha dem.<\/p>\n<p>La oss ta en n\u00e6rmere titt p\u00e5 automatisering av &#8220;e-postforesp\u00f8rsel n\u00e5r administratorstatus oppdateres&#8221;. Jeg kan klikke p\u00e5 Rediger-ikonet her, og denne popupen viser meg logikken til denne regelen. Dette kj\u00f8rer p\u00e5 billetter, og hvis jeg vil kj\u00f8re det p\u00e5 andre ting, kan jeg endre det her, eller jeg kan til og med filtrere det, slik at det bare kj\u00f8rer p\u00e5 bestemte billetter som oppfyller filterkriteriene mine.<\/p>\n<p>Den oransje koden her representerer utl\u00f8serhendelsen. I dette tilfellet er det n\u00e5r livssyklusstatusen endres.<\/p>\n<p>Det gr\u00f8nne representerer handlingene OneDesk vil ta n\u00e5r denne triggerhendelsen skjer p\u00e5 disse elementene. I dette tilfellet er det &#8220;send e-post&#8221;. Hvis jeg klikker p\u00e5 den taggen, kan jeg faktisk se detaljene i denne e-posten. Her er handlingen \u201csend e-post\u201d. Den sender e-post til rekvirenten. Her er e-postens emnelinje, og her er e-postens kroppsinnhold. Som du kan se, inneholder kroppsinnholdet og emnelinjen noen dynamiske egenskaper. Du kan sette dem inn ved hjelp av denne kontrollen her, flytte dem rundt.<\/p>\n<p>Eventuelle endringer du gj\u00f8r, b\u00f8r deretter brukes, og n\u00e5r du klikker Lagre, endrer det automatiseringen av arbeidsflyten.<\/p>\n<p>Du kan ogs\u00e5 gi nytt navn til arbeidsflytautomatiseringen hvis du vil gi den et annet navn, men vi genererer automatisk en for deg. For \u00e5 opprette en automatisering av arbeidsflyt, klikk her og fyll ut et veldig likt skjema.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: \u201cWorkflow automations\u201d er regler som forteller OneDesk hva de skal gj\u00f8re n\u00e5r spesifikke hendelser inntreffer. Vanlige eksempler p\u00e5 dette er automatisk \u00e5 sende svar p\u00e5 nye billetter, eller automatisk sette nye billetter i et bestemt prosjekt, eller tildele dem til en bestemt bruker. La oss se p\u00e5 hvordan du oppretter og endrer disse. Klikk [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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