{"id":100909,"date":"2021-05-21T19:25:23","date_gmt":"2021-05-21T19:25:23","guid":{"rendered":"https:\/\/onedesk.com\/videos\/konfigurere-billett-og-oppgavetyper-i-onedesk\/"},"modified":"2021-05-21T19:25:31","modified_gmt":"2021-05-21T19:25:31","slug":"konfigurere-billett-og-oppgavetyper-i-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/konfigurere-billett-og-oppgavetyper-i-onedesk\/","title":{"rendered":"Konfigurere billett- og oppgavetyper"},"content":{"rendered":"<h2><strong>Transkripsjon:<\/strong><\/h2>\n<p>I OneDesk er varetyper de forskjellige typer billetter og oppgaver du administrerer. For \u00e5 endre dem, klikk administrasjon og velg enten billettsiden eller oppgavesiden. Her kan du lage forskjellige typer billetter eller oppgaver.<\/p>\n<p>Jeg er p\u00e5 billettsiden. \u00d8verst, kan du se, jeg har bare en type billett aktivert. Det er bare den generiske billettypen. For \u00e5 aktivere mer, vil jeg vise de skjulte typene, og du kan se at jeg har opptil 10 som jeg kan sl\u00e5 p\u00e5 og bruke.<\/p>\n<p>La oss lage en ny. Jeg sl\u00e5r p\u00e5 denne. Det heter Question, men jeg vil kalle det noe annet. Jeg skal kalle det en feilrapport. Jeg omd\u00f8per det. Jeg kan velge et annet ikon hvis jeg vil. Jeg skal bare velge noe s\u00e5nt for n\u00e5. Jeg klarer statusene. Det betyr at jeg kan gi dem nytt navn, jeg kan legge til en ny status, jeg kan kartlegge fargene, og jeg kan kartlegge dem til de forskjellige livssyklusstatusene, hvorav det er tre, ikke startet, p\u00e5g\u00e5r og ferdig. Denne skal jeg kartlegge for \u00e5 v\u00e6re ferdig. Jeg kan velge hvilken som er standard, og jeg kan fjerne statusene jeg ikke vil ha her. N\u00e5 kan du se, jeg har to aktiverte typer. N\u00e5, jeg klikker her, du kan se, den nye typen min &#8220;bugrapport&#8221; har dukket opp her.<\/p>\n<p>En annen ting som er verdt \u00e5 nevne er at hver av disse forskjellige typene har en dedikert e-postadresse tilknyttet. Det betyr at du kan fange opp nye billetter eller feilrapporter i OneDesk-kontoen din ved \u00e5 sende dem til riktig e-postadresse. Du finner dem ved \u00e5 klikke p\u00e5 Kom i gang og send e-post.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesk er varetyper de forskjellige typer billetter og oppgaver du administrerer. For \u00e5 endre dem, klikk administrasjon og velg enten billettsiden eller oppgavesiden. Her kan du lage forskjellige typer billetter eller oppgaver. Jeg er p\u00e5 billettsiden. \u00d8verst, kan du se, jeg har bare en type billett aktivert. Det er bare den generiske billettypen. [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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