{"id":100931,"date":"2021-05-25T19:39:27","date_gmt":"2021-05-25T19:39:27","guid":{"rendered":"https:\/\/onedesk.com\/videos\/importere-billetter-og-oppgaver\/"},"modified":"2022-06-09T19:58:40","modified_gmt":"2022-06-09T19:58:40","slug":"importere-billetter-og-oppgaver","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/importere-billetter-og-oppgaver\/","title":{"rendered":"Importere billetter og oppgaver"},"content":{"rendered":"

Transkripsjon:<\/h2>\n

Jeg skal vise deg hvordan du importerer eksisterende billetter\/oppgaver til din OneDesk. <\/span><\/p>\n

F\u00f8r du importerer, merk at i mange tilfeller er det ikke engang n\u00f8dvendig \u00e5 importere dine gamle billetter og kunder. Med mindre det jobbes aktivt med dem, da dette kan tjene til \u00e5 rote den nye kontoen din. Husk at OneDesk oppretter nye billetter og kundeposter automatisk n\u00e5r nye e-poster kommer inn.<\/span><\/p>\n

Denne typen import st\u00f8tter CSV, mmp, mpt-filer<\/span><\/p>\n

Ved import er det ikke n\u00f8dvendig \u00e5 ha kolonnetitler i importfilen din, da kartlegging av kolonneegenskaper til passende felt gj\u00f8res enkelt gjennom nedtrekkslister i din OneDesk. <\/span><\/p>\n

Importalternativer er sentralisert under Verkt\u00f8y-fanen i overskriften, s\u00e5 for \u00e5 begynne, klikk<\/span> Verkt\u00f8y<\/b> p\u00e5 topplinjen og velg<\/span> Importer<\/b><\/p>\n

Velg<\/span> deretter billetter\/oppgaver<\/b><\/p>\n

Last opp csv-filen du \u00f8nsker \u00e5 importere.<\/span><\/p>\n

Deretter tilordner du kolonnene til de aktuelle feltene ved \u00e5 velge feltnavnet fra rullegardinmenyene. For eksempel vil varenavnet mitt her kartlegges til navnefeltet, beskrivelse og s\u00e5 videre.. <\/span><\/p>\n

Et varenavn er en n\u00f8dvendig egenskap for \u00e5 importere. Andre egenskaper er valgfrie, men inkluderer: beskrivelse, prioritet, planlagt arbeid, begrensningstype, kundens for-\/etternavn, kundens e-post, kundeorganisasjon, mottakerens for-\/etternavn, mottakerens e-post. Hvis du har data som ikke enkelt kan kartlegges til standardfelt, oppretter du et tilpasset felt f\u00f8r du importerer av <\/span>ved \u00e5 klikke p\u00e5 konfigurer egendefinerte felt, oppretter du de egendefinerte feltene jeg ser etter. <\/span> For mer informasjon, se v\u00e5r blogg eller videoguide <\/span><\/p>\n

Det er viktig \u00e5 merke seg at hvis du \u00f8nsker \u00e5 importere gamle billetter\/oppgaver og \u00f8nsker at de skal tildeles riktig bruker (som mottaker), eller korresponderende kunde (som rekvirent), s\u00f8rg for at du har opprettet denne bruker- eller kundeposten i OneDesk f\u00f8rst. OneDesk vil deretter koble dem ved \u00e5 bruke e-postadressen som n\u00f8kkel. Hvis brukeren ikke allerede er lagt til og ikke eksisterer, vil OneDesk opprette en kunde\/bruker hvis en e-postadresse er inkludert i importfilen din i kolonnene for tildelt eller foresp\u00f8rsel<\/span><\/p>\n

Klikk p\u00e5 import n\u00e5r du er ferdig. <\/span><\/p>\n

Du er n\u00e5 ferdig med \u00e5 importere. Du kan lukke varslingsvinduet og importen fortsetter i bakgrunnen mens du jobber. Det kan ta noen minutter \u00e5 fullf\u00f8re importen hvis du har en stor fil. <\/span><\/p>\n

Merk at de importerte billettene\/oppgavene vil v\u00e6re inneholdt i et prosjekt oppkalt etter importfilen. <\/span><\/p>\n

Det er en god id\u00e9 \u00e5 importere \u00e9n eller to poster f\u00f8rst for \u00e5 v\u00e6re sikker p\u00e5 at du har gjort riktig tilordning og inkludert alle egenskaper f\u00f8r du importerer alle postene. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transkripsjon: Jeg skal vise deg hvordan du importerer eksisterende billetter\/oppgaver til din OneDesk. F\u00f8r du importerer, merk at i mange tilfeller er det ikke engang n\u00f8dvendig \u00e5 importere dine gamle billetter og kunder. Med mindre det jobbes aktivt med dem, da dette kan tjene til \u00e5 rote den nye kontoen din. Husk at OneDesk oppretter […]<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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