{"id":101125,"date":"2021-05-27T12:09:15","date_gmt":"2021-05-27T12:09:15","guid":{"rendered":"https:\/\/onedesk.com\/videos\/fange-billetter-per-e-post\/"},"modified":"2021-05-27T12:09:15","modified_gmt":"2021-05-27T12:09:15","slug":"fange-billetter-per-e-post","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/fange-billetter-per-e-post\/","title":{"rendered":"Hent billetter via e-post"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>En av de f\u00f8rste tingene du vil gj\u00f8re n\u00e5r du konfigurerer OneDesk-kontoen din, er \u00e5 begynne \u00e5 fange billetter fra e-post. For \u00e5 gj\u00f8re dette, g\u00e5 til administrasjonen, billettene og noter billettens e-postfangstadresse. I min organisasjon er det tickets@acme05.onedesk.com. Dine vil v\u00e6re like, men med en annen del i midten her. Merk at du har forskjellige e-postadresser for hver type du aktiverer, og du kan aktivere opptil ti typer. N\u00e5, n\u00e5r du har denne e-postadressen, er det du vil gj\u00f8re \u00e5 sette opp en automatisk videresending fra din vanlige support-e-postadresse til denne e-postadressen. Dette betyr at n\u00e5r en e-post blir hentet fra support-e-postadressen din, vil den automatisk videresendes til dette. Og OneDesk vil fange den og lage en billett ut av den.<\/p>\n<p>La oss n\u00e5 g\u00e5 til billettene, se hvordan det ser ut. Jeg sendte denne nylig inn. Jeg dobbeltklikker p\u00e5 ID-en her og \u00e5pner detaljpanelet. Dette ble emnet p\u00e5 billetten hentet fra emnelinjen i e-posten. Denne beskrivelsen ble hentet fra br\u00f8dteksten i e-posten. Og selvf\u00f8lgelig fanget vi vedleggene som var p\u00e5 e-post. Vi fanget ogs\u00e5 personen som ba om det. Det er viktig n\u00e5r du videresender for \u00e5 sikre at det er en automatisk videresending og ikke en manuell videresending. P\u00e5 denne m\u00e5ten passerer den gjennom den opprinnelige avsenderen, og vi kan fange kunden som ba om det. Lengre nede ser du at vi har et automatisk svar sl\u00e5tt p\u00e5. Autosvaret vil bli sendt til svaret, og dette vil g\u00e5 ut til kunden. Du kan konfigurere dette i administrasjonen din. Det er mange e-postalternativer \u00e5 konfigurere i OneDesk. Du finner dem under administrasjon, e-postinnstillinger, og her er det flere forskjellige faner med ting du kan administrere, inkludert automatiske meldinger og e-poster, utg\u00e5ende e-post, innkommende e-post og utseendet til e-postene dine. Vi har andre videoer som dekker disse emnene.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: En av de f\u00f8rste tingene du vil gj\u00f8re n\u00e5r du konfigurerer OneDesk-kontoen din, er \u00e5 begynne \u00e5 fange billetter fra e-post. For \u00e5 gj\u00f8re dette, g\u00e5 til administrasjonen, billettene og noter billettens e-postfangstadresse. I min organisasjon er det tickets@acme05.onedesk.com. Dine vil v\u00e6re like, men med en annen del i midten her. Merk at du [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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