{"id":101126,"date":"2021-05-27T12:09:29","date_gmt":"2021-05-27T12:09:29","guid":{"rendered":"https:\/\/onedesk.com\/videos\/e-post-varslingsflyten\/"},"modified":"2021-05-27T12:09:29","modified_gmt":"2021-05-27T12:09:29","slug":"e-post-varslingsflyten","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/e-post-varslingsflyten\/","title":{"rendered":"E-postvarslingsflyten"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>I OneDesk kan du f\u00e5 nye billetter gjennom en rekke kanaler. Du kunne ha opprettet dem her ved \u00e5 klikke p\u00e5 annonsebilletten. Du kunne ha mottatt dem via e-post. Du kunne ha mottatt dem fra live chat der kunder kunne ha sendt dem inn via skjema eller p\u00e5 kundeportalen. Her er billetten jeg fikk via e-post. La meg \u00e5pne detaljene og vise dem. Emnelinjen ble trukket fra emnelinjen. Innholdet ble hentet fra br\u00f8dteksten i e-posten, og eventuelle vedlegg ble ogs\u00e5 fanget her. Vi fanget ogs\u00e5 den rekvirenten.<\/p>\n<p>Du kan se her nede i samtaledelen at jeg har et automatisk svar som automatisk takker kunden for den nye billetten. N\u00e5r jeg vil svare, kan jeg klikke p\u00e5 opprett ny samtale og velge mellom et kundesvar eller en intern melding. Interne meldinger er n\u00e5r du vil sende meldinger til de personene i selskapet ditt som f\u00f8lger denne billetten, men ikke vil inkludere kunden. N\u00e5r du svarer p\u00e5 et kunde, inkluderer det ogs\u00e5 kunden. Det er det jeg skal gj\u00f8re. Skriv inn et svar til kunden. Klikk p\u00e5 Opprett ny samtale. Som du ser, har svaret blitt lagt ut i en ny kundesvar-samtale. N\u00e5r kunden svarer via e-post, blir dette automatisk tr\u00e5det inn her i denne samtalen. Da jeg sendte meldingen min, ble statusen automatisk endret til ventende kunde, fordi jeg var den siste som svarte. Og n\u00e5 venter jeg p\u00e5 at kunden skal svare. N\u00e5r kunden svarer, vender den automatisk til ventende agent og s\u00e5 videre frem og tilbake mellom de to statusene til jeg til slutt lukker den. S\u00e5 det er den grunnleggende billettflyten i OneDesk, der en e-post kommer inn, du har en samtale frem og tilbake. Du kan ogs\u00e5 ha flere samtaler med teamet ditt som ikke inkluderer kunden. Og til slutt tar du den gjennom de forskjellige livssyklusstatusene og lukker den. Det er mange andre ting som kan konfigureres i OneDesk, inkludert mange e-postinnstillinger. Du finner dem under administrasjon, e-postinnstillinger, og vi har andre videoer som dekker disse emnene.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesk kan du f\u00e5 nye billetter gjennom en rekke kanaler. Du kunne ha opprettet dem her ved \u00e5 klikke p\u00e5 annonsebilletten. Du kunne ha mottatt dem via e-post. Du kunne ha mottatt dem fra live chat der kunder kunne ha sendt dem inn via skjema eller p\u00e5 kundeportalen. Her er billetten jeg fikk [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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