{"id":101153,"date":"2021-05-27T12:41:44","date_gmt":"2021-05-27T12:41:44","guid":{"rendered":"https:\/\/onedesk.com\/videos\/sammenslaing-billetter\/"},"modified":"2021-05-27T12:41:44","modified_gmt":"2021-05-27T12:41:44","slug":"sammenslaing-billetter","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/sammenslaing-billetter\/","title":{"rendered":"Sammensl\u00e5ing av billetter"},"content":{"rendered":"<h2><strong>Transkripsjon:<\/strong><\/h2>\n<p>Det kan forekomme at du f\u00e5r duplikater av den samme billetten p\u00e5 kontoen din. Dette kan v\u00e6re fordi mer enn \u00e9n kunde sender det samme problemet eller ber om den samme funksjonen. Under disse omstendighetene kan det v\u00e6re lurt \u00e5 sl\u00e5 sammen disse billettene. Slik gj\u00f8r du det.<\/p>\n<p>Velg f\u00f8rst billettene du vil sl\u00e5 sammen, og velg &#8220;flere alternativer&#8221; og &#8220;flett elementer&#8221; under handlingsmenyen.<\/p>\n<p>N\u00e5 m\u00e5 du bestemme hvilke endringer du vil gj\u00f8re p\u00e5 elementene som skal sl\u00e5s sammen. For eksempel kan du endre &#8216;fullf\u00f8ringsstatus for livssyklusstatus&#8217;. Hvis du ikke vil gj\u00f8re disse endringene, kan du tilbakestille dem til uendret. Du kan ogs\u00e5 opprette en samtale om elementene som skal sl\u00e5s sammen. Som standard legger vi ut en melding som forteller kunden at varen er sl\u00e5tt sammen, men han vil fortsette \u00e5 motta varsler. Du kan ogs\u00e5 koble elementene som skal sl\u00e5s sammen til varen som sl\u00e5s sammen til.<\/p>\n<p>Velg deretter hvilket element du vil sl\u00e5 sammen. For eksempel skal jeg velge \u00e5 sl\u00e5 meg sammen i denne her. N\u00e5 kan du velge \u00e5 kopiere vedlegg eller ikke, kopiere beskrivelser, flytte samtalene eller opprette en ny samtale. I dette tilfellet skal vi legge ut en intern melding som forteller alle brukere som ser p\u00e5 at dette elementet ble sl\u00e5tt sammen til et annet element.<\/p>\n<p>En viktig ting \u00e5 merke seg er at automatiseringen av arbeidsflyten blir deaktivert under denne sammensl\u00e5ingen. Dette betyr at statusendringer her ikke vil sende ut flere varsler. Klikk deretter flett, bekreft, og flettingen har skjedd.<\/p>\n<p>De valgte elementene du vil sl\u00e5 sammen for \u00e5 v\u00e6re stengt, satt til 100%, og egenskapene deres er kopiert som du beskrev til varen som blir sl\u00e5tt sammen. Dette inkluderer vedlegg, inkluderer samtaler du vil flytte, og selvf\u00f8lgelig la vi ut en ny samtale som sa at punkt 1 og 10 ble stengt og sl\u00e5tt sammen til denne billetten. S\u00e5 det er slik du sl\u00e5r sammen billetter i OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: Det kan forekomme at du f\u00e5r duplikater av den samme billetten p\u00e5 kontoen din. Dette kan v\u00e6re fordi mer enn \u00e9n kunde sender det samme problemet eller ber om den samme funksjonen. Under disse omstendighetene kan det v\u00e6re lurt \u00e5 sl\u00e5 sammen disse billettene. Slik gj\u00f8r du det. Velg f\u00f8rst billettene du vil sl\u00e5 [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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