{"id":101154,"date":"2021-05-27T12:41:47","date_gmt":"2021-05-27T12:41:47","guid":{"rendered":"https:\/\/onedesk.com\/videos\/legge-til-brukere-og-kunder-til-samtaler\/"},"modified":"2021-05-27T12:41:47","modified_gmt":"2021-05-27T12:41:47","slug":"legge-til-brukere-og-kunder-til-samtaler","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/legge-til-brukere-og-kunder-til-samtaler\/","title":{"rendered":"Legge til brukere og kunder i samtaler"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>I OneDesk kan du ha samtaler med andre brukere og kunder. Disse samtalene kan knyttes til billetter, oppgaver eller som ikke kan festes. Jeg skal vise deg hvordan det fungerer for \u00e5 skape en ny samtale p\u00e5 en billett.<\/p>\n<p>Her har jeg valgt en billett. Jeg klikker p\u00e5 Opprett ny samtale, og du kan se at jeg skal gi et kundesvar eller en intern melding. I dette tilfellet vil jeg gj\u00f8re et &#8216;kundesvar&#8217;, og jeg kan bare trykke p\u00e5 @ -symbolet og velge hvem jeg vil legge til, og de blir automatisk lagt til b\u00e5de som en tagg og i mottakerlisten her.<\/p>\n<p>Jeg klikker p\u00e5 Opprett ny samtale. Du kan se at Jill mottok den, og hun ble ogs\u00e5 lagt til som f\u00f8lger p\u00e5 denne billetten. Du kan gj\u00f8re dette b\u00e5de med vedlagte samtaler og uavhengige samtaler. S\u00e5 hvis du er her i messenger, kan du ogs\u00e5 bruke @ -symbolet til \u00e5 legge til brukere og kunder i samtalene dine. Takk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesk kan du ha samtaler med andre brukere og kunder. Disse samtalene kan knyttes til billetter, oppgaver eller som ikke kan festes. Jeg skal vise deg hvordan det fungerer for \u00e5 skape en ny samtale p\u00e5 en billett. Her har jeg valgt en billett. Jeg klikker p\u00e5 Opprett ny samtale, og du kan [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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